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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleased by their service
Very friendly and accommodating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2017 08:52 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Highly recommend Norm Rosen for service advisor.
We've significant work done on our Hyundai - luckily covered by warranty. Norm is great to work with, makes it easy, and keeps you informed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2017 07:56 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent quality service
As always, friendly advisors. Norm was quiet helpful, answered all my questions. Very friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/30/2017 10:19 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are glad to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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Curtis S.
Scottsdale, AZ
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quit sending so many surveys
Quit sending so many surveys
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2017 03:23 PM

Thank you for 5-stars and we are sorry about all the surveys, so much of that is out of our control.

Still, we will certainly pass along your request for no more surveys, and feel free to decline any your are asked for in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RF
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Robert F.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
outstanding
outstanding
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2017 09:42 AM

Thank you for the outstanding review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PM
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Patti M.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very accommodating.
got in, got out. Nice waiting area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2017 07:37 AM

Thank you for the positive review.

Get you in, get you out, get you back to your life.  That is our goal here and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NG
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Nancy G.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service center in Scottsdale
Timely and efficient service provided by great staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/25/2017 11:06 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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John K.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
oil change only ,car wash is nice , waiting area is clean , music needs to be turned down
or off .
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2017 01:17 PM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and if ever any of the TVs or the music system needs turned down during your visit, please ask, we're happy to accomodate.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
a
a
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2017 07:51 AM

Thank you for the 5-star review.

a
a

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TC
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Theodore C.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Attentive and friendly people
It always feels like you're dealing with a friend when you come in for service. Norm is great to work with!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2017 11:58 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

It is always nice to hear from our multiple Hyundai owners.  We are happy to be your dealer and we look forward to seeing you and either of your cars again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MM
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MARILYN M.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Kay M.
This is service at it's very best.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2017 08:06 AM

Thank you for the fantastic review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, fast, flexible service!
Norm was able to re-arrange my original appointment and I was in and out in no time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2017 08:07 AM

Thank you for the great review for our store and for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always The Best
Earnhardt Hyundai is always professional from the sales people to the service desk. I genuinely recommend them to everyone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2017 08:07 AM

Thank you for the wonderful recommendation.

We are happy to be your Veloster dealer and we look forward to see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SM
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Scott M.
Scottsdale, AZ
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest Service
I don't drink bear with the guys, but I truly consider them my friends who look out for me and the vehicle. Mike Southern, Norm Rosen, and Doug Bjarko. Thanks guys for being straight up with me all these years...since '09. WIll continue to recommend you and try my best to send folk to Russ Beottcher!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/19/2017 01:40 PM

When you're here, you're family.

We appreciate your loyalty over the years and you are certainly a beacon of hope for all Hyundai owners how great our cars can last with care and attention.

You may have the finest '09 Sonata on the road and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
Norm was great as always and the team got me in & out of my service appointment fast.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2017 04:04 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to  be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JW
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JEFFREY W.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service in all departments,employees are super.
Great place to buy and have your car serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2017 10:31 AM

Thank you for the great review.

We are happy to be your dealer and we look forwrd to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everyone is pleasant and helpful, the place is clean and the atmosphere is calm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2017 08:44 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CC
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Christopher C.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rude
Lots of service and maintenance issues with Hyundai, first and last time we will buy from this manufacturer.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2017 09:47 AM

We are certainly sorry to hear your experiences are so differnet from most of our Genesis owners.

We have seen your car only 6 times in the last 4 years and usually for routine maintenance visits. 

On your last visit you made an emergency stop because the air stopped blowing in the car.  We expedited your vehicle through the shop and you were back on the road swiftly.

Of course to us this would seem like a very good outcome under the circumstances and we're sorry you do not feel the same.  I am here if you would like to discuss further.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SC
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Sam C.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service and great treats.
Norm was very thorough and did not pressure me to purchase additional services. He met me immediately upon arrival and carefully explained everything that would be done during the appointment. The treats in the waiting area were delicious and very much appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2017 05:09 PM

Thank you Sam for the wonderful review and post on Facebook.

We are glad Norm was able to give you a great service experience and we will look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Janet S.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service appointment
Service and prompt delivery
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/09/2017 01:00 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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