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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RM
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Richard M.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
survey
4 hours for tire repair
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/11/2017 08:28 AM

Thank you for your feedback.

We make every effort to get you in, out, and back to your life as swiftly as possible.  Your unscheduled emergency visit did happen at a particularly busy time on a Saturday when all of our technicians we involved with other cars.

The timestamps show in and out you vehicle took a bit over 2 hours and while this is generally a repair that takes under an hour, we were unable to accomplish that during your recent visit.  Flat tires never happen at a good time and we're sorry your flat occurred at a particularly bad time for all of us.

We will try to make this up to you on a future visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RG
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Robert G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always the best service!
I recently purchased a G90 from Earnhardt North Scottsdale. I purchased the vehicle from Earnhardt North Scottsdale based upon my 4 year service experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/08/2017 09:55 AM

Thank you Robert for the great review.

We are glad that your previous Genesis was the deciding factor for your recent G90 acquisition.  We may see you less now as you enjoy the Genesis valet service but we are here for you whenever you need us.

Wonderful review and recommendation and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GG
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Grace G.
Scottsdale, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
I am always blown away with the service I receive at Hyundai. It is refreshing to find a dealership and servicing department that I can trust.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2017 04:27 PM

Thank you Grace for the wonderful review.

We are so glad to be your dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RK
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Robert K.
Scottsdale, AZ
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
After Purchase Maintenance is Terriffic
Our 2011 Genesis has 70,000 but runs like new. We have always received cheerful and completely satisfactory service from Earnhardt. Norm Rosen is our service rep.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2017 04:27 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine Service
Always great customer service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2017 07:54 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service is excellent and drop off and pick up process is efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2017 07:53 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael SouthErn
Service Manager

Employees worked with
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NORM ROSEN
WH
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William H.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
efficient
very professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/02/2017 10:01 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ZK
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Zolton K.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/29/2017 06:23 PM

Thank you Zoltan for the great review!

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SF
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Susan F.
Scottsdale, AZ
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The personal and professional care that we receive
Norm Rosen our service representative gives us excellent service always with a friendly smile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/28/2017 09:48 AM

Thank you Susan for the wonderful review and recommendation for Norm Rosen your advisor.

We are very glad to be your Hybrid dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Rosen
Norm Rosen did a fantastic job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2017 04:11 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ED
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Esmeralda D.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm makes me feel that I am in good hands. He is always very cheerful.
I always feel that I am receiving excellent service, and not getting ripped off because I am a woman!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2017 01:43 PM

Thank you for the great review, you are in good hands with Norm.

We look forward to being your dealer for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent & customer friendly.
Customer friendly and prompt excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2017 08:01 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RR
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Ralph R.
Kingston, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
ralph ross
service friendly people and very clean
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2017 03:07 PM

Thank you Ralph.

We are happy to be your Hyundai dealer and we look forward to serving you agian.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CD
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Craig D.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Duff
It's the employees that make the difference.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2017 01:04 PM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
IR
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Ilya R.
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Special thanks to service adviser Norm Rosen. Great job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2017 01:02 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All about Norm
He's just awesome.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2017 01:01 PM

All about Norm indeed.

Thank you for the positive review and recommendation and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DJ
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David J.
Mesa, AZ
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Staff was firendly and service oriented.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/24/2017 09:43 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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George M.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent Customer Care
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/24/2017 08:06 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First service experience
For a simple oil change took way too long plus the car was booked in
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/21/2017 01:47 PM

Thank you for your comments.

We're sorry your first visit too 'way too long' we do generally plan for 45minutes to 1 hour on our Car Care Express services which includes the oil and filter change and multipoint inspection.  We also offer a compimentary wash which can add a few minutes after the service is complete.

We took 59 minutes this visit in and out of the shop, and we do hope your next visit is closer to our 45 minute benchmark.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Mark D.
Phoenix, AZ
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service as usual
Norm, service advisor, was great, and Mike, service director, took interest in how my service was, great as usual, thanks to the whole team
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/15/2017 08:33 AM

Thank you Mark.

It is always nice to hear from our repeat and loyal customers.  We are so happy to be your dealer for sales and service.  Thank you for choosing us and we look forward to serving you for all the years, miles and Hyundais ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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