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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

LG
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Leonard G.
Scottsdale, AZ
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My best service experience EVER!
From the moment of my initial phone call to the service department, to when I got my car back, I experienced the best overall service ever. My problem was handled with professionalism, courtesy, and knowledge. I believe hat Mr. Norm Rosen in service, went above and beyond to assist me. I will never bring my two (2) Azeras anywhere else for any type of service. THANK YOU!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2017 02:07 PM

Thank you for the wonderful review.

What a pleasure it is to be your dealer for both of your Azeras.  You're in very good hands with Norm and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
The service team at Earnhardt Hyundai is always fantastic.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2017 02:04 PM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Norm is fantastic!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/01/2017 07:07 AM

Thank you for the great review and endorsement for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2017 09:59 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NG
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Nancy G.
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at a wonderful dealership
This company knows how to satisfy its customers by creating a warm and inviting space to wait for auto service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/27/2017 11:04 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PB
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Philip B.
Scottsdale, AZ
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service, cordial service personnel
outstanding experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/27/2017 11:06 AM

Thank you for the great review.

We are happy to be your Azera dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CL
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Christa L.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Very friendly and helpful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/25/2017 07:30 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RG
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Robert G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service but Warranty issues
The service is always great but needing a new transmission after only 40,000 miles is unacceptable. It makes me question my interest in a new Genesis G 90.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2017 05:56 PM

Thank you for the 5-star review.

Unfortuante to have replace a transmission so soon, fortunate that the 10 year, 100,000 mile warranty covers this item and more.   We have been happy to be your family's dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service.
Good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2017 06:01 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SV
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Sarah V.
Cave Creek, AZ
2013 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No transparency for maintenance/very foggy details
I came to this Hyundai Service center because my Malfunction Indicator Lamp (MIL) came on and I was getting close to the recommended 37,500 mi. check up time (36,699mi). I was told my engine air filter was dirty, needed a 3 way fuel system service, and would have to come back(or wait 3 hours) to have my 30.000mi service done. Huh? But I had that done the last time my MIL light went on-at 28,331mi. Apparently not. They DID NOT take care of it! THEY DIDN'T DO ANY OF THE RECOMMENDED SERVICE LISTED ON MY MAINTENANCE LOG! (Oil and filter change only) I didn't have these problems at the Hyundai Service Center in Philadelphia.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2017 06:08 PM

Thank you for the feedback.

I am sure Doug Biarko will make sure everything is resolved for you.    While your warranty covers repairs for defects in workmanship,or materials maintenance items are the responsibility of the owner.  We're here for you and we will always try to recommend appropriate services whenever you visit.  Since the 30,000 mile service is the first major service for your Santa Fe we wouldn't want to do it too early or too late.

We will trust Doug to clarify everything for you and if you ever have a question in the future please ask us right away.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RA
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Ryan A.
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and easy
Always great service. No complaints here.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2017 05:58 PM

Thank you Ryan.

We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service. Honest and easy
Quick, easy and always do a good job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2017 10:43 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Mark D.
Phoenix, AZ
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
From the moment I drove up service was prompt and of the the highest quality, Norm, my service advisor, was knowledgeable and answered all of my questions, Zach , the Technician did a fine job with my geni coup and the car was cleaned very well. Mike, the Service Director, checked on me, he has a great team working for him. I would highly recommend Earnhardt Hyundai North Scottsdale Service, Mike, Norm and the whole team to anyone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2017 11:32 AM

Thank you for the great review and recommendation for all our our team members.

When you're here, you're family and we look forward to serving you again for all the years and miles ahead.  You are the foundation of our success and we appreciate all of your loyalty over the years.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KP
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Kay P.
Tempe, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Serviceman Norm is the best!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2017 07:48 AM

Thank you for the great review Kay and the great recommendation for Norm Rosen your advisor.

We are very happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
C
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C.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over expectations on all counts
Very pleased not only with car but equally with the dealership which services it
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2017 06:13 PM

Thank you for the great review.

We are pleased to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean and pleasant!
I WOULD RECOMMEND THIS "BUSINESS" TO A FRIEND!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2017 06:32 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and even though you drive so little and you need us so seldom, we look forward to seeing you again next visit and if you need us at any time in between, just let us know.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RH
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ROBERT/GAIL H.
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service satisfaction
See comments
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2017 01:26 PM

Thank you for the great review.

We are very happy to be your Hyundai dealer and we look forward to seeing  you and your Azera again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LV
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LAURIE V.
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professionalism
I did this already last week.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2017 06:40 AM

Thank you for doing yet another survey, we really appreciate.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Proud Hyundai Owner!
Great service and friendly staff!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2017 06:40 AM

Proud Hyundai dealer, thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/13/2017 10:24 AM

Thank you for the perfect review.

We are very happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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