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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

PM
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Patrick M.
Scottsdale, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
love their coffee and their service dept...............
am happy,,,,,,,,,,,,,,,,,,smile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/19/2016 03:30 PM

Thank you Patrick.

We're glad you even like the coffee.  We appreciate the wonderful review and we look forward to seeing you again next visit.

Big Smiles!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SS
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Susan S.
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
The service & employees are great!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/19/2016 10:47 AM

Thank you Susan.

Our customers are great as well.  We appreciate the 5-stsar review and we look forward to seeing you and your Tucson again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
best dealershop
best dealership I have ever dealt with in 50 years of car ownership, both from sales as well as service standpoint. They actually do what they say they will do, and do so in a timely manner at a fair price.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/15/2016 02:40 PM

Thank you for the wonderful review.

Sales and service, we are very happy to be your dealership.  Thank you for sharing your opinion with others and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DN
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Debbie N.
Scottsdale, AZ
2012 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Will never have anything but a Hyundai!!!
Great service. Shuttle provided transportation to and from work so I didn't have to wait. Professional, efficient and pleasant staff!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/15/2016 02:39 PM

Thank you Debbie for your enthusiasm and loyalty.

We are especially happy to be your dealership and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jill M.
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service when you need it
The service team at this location is so solid. Responsive, professional, willing to help, can't ask for more. The Equus crew take pride in what they do which is clear with my car always cleaner than when I brought it in. Perhaps that's the dealership, but either way, I appreciate them all!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/14/2016 02:02 PM

Thank you Jill.

We've love, love, loved being your Hyundai, Genesis, and Equus dealer over the years.  We are so happy to be your dealership and we look forward to being here for you for all the years and miles (and cars ahead).

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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John K.
Fountain Hills, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Replaced spark plugs for almost half the price of other dealers. They also found and repaired a small leak in the AC. Didn't even charge for the freon.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/13/2016 06:31 AM

Thank you for the great review John.

We are glad we could help you keep your Sonata in top shape.  We'll be here when you need us and we thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Peoria, AZ
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Costumer service
Nice people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/13/2016 04:20 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
Delivered what they promised, very professional, done in the time they gave me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2016 12:14 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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MICHAEL V.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
As always great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/11/2016 07:05 PM

As always, a pleasure seeing you.

With multiple Hyundais in your family, we get to see you more than most, and we are happy to serve anytime.

Thank you for the great review, and no matter which car you bring, we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MC
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Marlene C.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional attention.
Always a pleasure.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2016 09:27 AM

Thank you for the 5-star review.

We are very happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AB
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Arthur B.
Scottsdale, AZ
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I was treated well.
I was satisfied with the repair
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2016 07:50 PM

Thank you for the great review.

We are happy to be your Equus dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Julie B.
Phoenix, AZ
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and facilities
Personnel I encountered were all fantastic and the facilities/waiting area very comfortable with great snacks/drinks. The service seems good EXCEPT that one of my tires lost more than 50% of tire pressure by the next morning because the cap was not replaced tightly. Once filled with cap placed tightly it has been fine. 2 others had lost a few psi and caps not tight. Very inconvenient when trying to be on time to work!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2016 07:49 PM

Thank you for the positive review despite your concerns the next day.

The main function of those caps is to keep dirt and debris out, not keep air in.  We'd really like the opportunity to re-inspect all of those tires, even though they are currently holding air.  We never want you to have to return so soon, but we think this is worth a second look.

We'll reach out to you to make whatever arrangement we must to facilitate that.  We are happy to be your dealership and we will make this right.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JG
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Justin G.
Phoenix, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Work while you wait
Free wifi, comfy chairs and super friendly and informative staff! Great area to work while you wait!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2016 10:49 AM

Thank you for the great review.

We're glad you enjoyed our lounge, we wanted to make sure our guests were comfortable while they waited for service and it sounds like we've done that for you.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CR
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Christopher R.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Rosen
Norm is a Pro's Pro
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/05/2016 01:23 PM

Thank you Christopher for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/03/2016 11:44 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall experiences
Great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2016 01:39 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jeffery S.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service to Santa fe
The staff was very friendly and expectations were met in terms of timing and routine service matters we had with our Santa Fe.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2016 04:19 AM

Thank you for the great review.

We are glad to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RK
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Robert K.
Scottsdale, AZ
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Rosen is a grate service rep
Work was done right & on time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/28/2016 06:58 AM

Thank you Robert.

We appreciate the 5-star review and compliments for Norm Rosen your advisor.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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CAROLGARY S.
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail
Great caring and polite staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2016 08:52 PM

Thank you for the 5-star review.

We are glad to be your Genesis dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RP
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Robert P.
Scottsdale, AZ
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept. people are all pleasant, prompt, easy to work with.
Beautiful dealership, excellent surroundings, including beverages, if waiting is required for your vehicle. I always have the Earnhardt chauffer return me to my home.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/25/2016 07:00 PM

Thank you Robert.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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