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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

BH
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Belinda H.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduling
It was overall a good experience but I had made an appointment a week prior and when we got there they said there was no appointment. Besides that it was great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/19/2016 10:54 AM

Thank you for the positive review despite the conflict with your appointment.

Our ledger does show your appointment on the 14th made on the 6th.  So not being able to find it that day is unusual to say the least.  Still we are glad the rest of your service was great and we look fowrard to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very clean place
very friendly workers
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2016 04:25 PM

Thank you for the great review and recommendation for our staff.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is amazing!
I've been going to this dealership for years and have appreciated the service Norm provides.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2016 01:28 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are very glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TB
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Todd B.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oct. Service
Norm Rosen did an excellent job of getting me in for a service and out under an hour.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2016 10:58 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GB
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Gary B.
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THEIR THE BEST
They know their inventory and they are also great to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2016 09:39 AM

Thank you Gary.

When you're here, you're family.  We are glad to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PD
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Parker D.
Scottsdale, AZ
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service and staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/07/2016 05:19 PM

Thank you Parker.

We are glad to be your Genesis dealer and we look forward to seeing you and your coupe again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RL
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Randy L.
Scottsdale, AZ
2011 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
verified customerVerified Customer
Category: Service
Sonata service
Friendly service people and really nice lounge as one waits for his/her car to be serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2016 11:09 AM

Thank you Randy.

We're glad you enjoy our service and our lounge as well.  We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Everything was done in a timely and friendly manner. Couldn't be happier.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2016 01:26 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DJ
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Debbie J.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Rate
Awesome work.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/03/2016 11:22 AM

Thank you Debbie.

We are lucky to have awesome customers like you.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AR
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ALICE R.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service was great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 09:20 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Maanger

Employees worked with
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NORM ROSEN
MW
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Mary W.
Phoenix, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service level at Earnhardt Hyundai North Scottsdale is alway above and beyond .
The staff at Earnhardt Hyundai North Scottsdale has been great always friendly and always answers all my questions. I am very happy with the service level.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 11:58 AM

Thank you for the great review.

We are glad to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not the dealers fault.
The service was great except that the dealership is unable to get the recalled part in for another 3 weeks. I do not blame the dealership. Hyundai corp should do a better job at supplying parts or perhaps use better parts from the beginning. I've had quite a few items recalled.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 07:54 AM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
I'm always taken well care of and they make me feel like I''m part of their family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 07:18 AM

Thank you for the great review and post on Yelp!

When you're here, you are like family and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RP
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Rosalie P.
Phoenix, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great care
Norm always does a primo job. Explains what is needed and why. Always has our best interest in mind.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/27/2016 04:21 PM

Thank you Rosalie.

We are glad to be your primo dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
September 2016 Service
Excellent service, great facilities. Thumbs up!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/27/2016 04:19 PM

Thank you for the great review.

Thumbs up for you as well and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NG
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Nancy G.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service at an excellent dealer
stated above
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/23/2016 02:22 PM

Thank you Nancy.

We are very glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AB
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Arthur B.
Scottsdale, AZ
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine servicing.
I was taken care of by Norman Rosen.
He, and the work done was handled in a professional manner.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2016 03:15 PM

Thank you for the great review.

We are glad to be your Equus dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SS
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Sandra S.
Scottsdale, AZ
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
polite and courteous service people clean comfortable waiting area
Service Advisor Norm Rosen, did an exceptional job in arranging service on my Santa Fe in 20 minutes from my telephone request. ,, The 25,000 mile service was thorough and complete including a car wash,,, Thank You Norm
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/15/2016 04:43 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WD
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Wendy D.
Phoenix, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people and workmanship
Best dealership I have ever dealt with, Norm Rosen in service is the best
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/14/2016 01:48 PM

Thank you, we have great customers which helps a lot.

Wonderful review, we've been glad to be your dealership through all these years, miles and Hyundais and we look forward to serving you for many more to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SS
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Sherri S.
Scottsdale, AZ
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service!
Top place in the valley to have your car serviced!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/14/2016 01:08 PM

Thank you Sherri.

Awesome review!  We are very glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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