NORM ROSEN

Thank you Sondra.

We appreciate the glowing review.  We are so happy to be your Hyundai dealer and we look forward to seeing you and your Santa Fe again next visit.

Michael Southern
Service Manager

Thank you Tamara.

We are glad that Norm was excellent for you and we're here for you whenever you need us.

Michael Southern
Service Manager

Thank you Barbara.

We are very glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the 5-star review.

We're glad we were able to help address the recall while your car was here.  We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you for the positive review.

Faster than you expected is certainly better than slower than you expected.  We appreciate your business and we look forward to seeing you again.

Michael Southern
Service Manager

Thank you Jean.

We are lucky to have great cars and great customers.  It is our pleasure to be your Hyundai dealer and we look forward to serving you for many years and miles to come 

Michael Southern
Service Manager

Thank you Brian.

We appreciate the recommendation and we look forward to seeing you and your Vitamin C Veloster for many more years and miles to come.

Michael Southern
Service Manager

Thank you Kay.

We encourage all of our customers to build a relationship with one advisor, we are glad you have enjoyed working with Norm.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

We are lucky to have the best and amazing customers too.

Thank you for the great review, we look forward to seeing you again.

Michael Southern
Service Manager

Thank you Diane.

We are glad to be your Hyundai dealer.  Great review, and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Tena.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Thank you Rae.

We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with an easy and comfortable service experience. Your feedback is a testimony that our dedication has really paid off. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your Hybrid.

Michael Southern
Service Manager

Thank you Susan.

We appreciate the opportunity to make up for your underwhelming first visit and we are going to come up with a final solution for you.  Thank you for taking the time to share your concerns with me today and we do look forward to helping you better in the future.

Michael Southern
Service Manager

Thank you for the great review.

We are glad you enjoyed our service and we look forward to serving you again.

Michael Southern
Service Manager

Thank you San.

We have been happy to be your service center and we're glad you enjoy working with Norm.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the great review.

We are very glad to be your Hyundai dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Raymond.

It has been our pleasure to be your family's dealership.  Thank you for the great review and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Thank you Michael for the feedback.

When you scheduled your appointment online you chose the advisor you worked with.  Most of our customers choose to work with one advisor throughout thier ownership so there is one person who understands their vehicle and needs.  I am sure if we know when you are coming to pick up your vehicle we can better accomodate you but whent the appointment was set online, the indication was that you would pick it up at the end of the day.  Again, truly sorry and under most circumstances it does not take so long to pick up y our vehicle after service.

You noted that we did not address a 'recall' and that you need to come back.  There are no open recalls on your vehicle.  You can always call us to ask or check www.safercar.gov for more information.

Again, we are sorry for the break down in communication of when you intended to pick up the vehicle, this was a simple visit and in the future if you let our advisor know that you will be in a hurry when you pick up, we can make arrangments for payment by phone or at the time of drop off to expedite your pick up times.


Michael Southern
Service Manager

Thank you Sidney.

We're glad you like working with Norm.  Thank you for choosing us to serving your Santa Fe and we look forward to seeing you again next visit.

Michael Southern
Service Manager