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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

JH
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James H.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do what they say they're going to do and in the time they say they're going to do it
They do what they say they're going to do and in the time they say they're going to do it
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2016 08:31 AM

Thank you James.

We are glad to be your Genesis dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and fair
Fast and fair.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2016 07:30 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward too seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MU
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Monica U.
Scottsdale, AZ
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Absolutely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2016 10:45 AM

Thank you Monica.

We appreciate the 5-star review and recommendation and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
Helpful and honest
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2016 02:43 PM

Thank you for the 5 star review and recommendation.

We are glad to be your dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MA
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Marsha A.
Scottsdale, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service and great waiting area.
I'm happy with me Elantrs and when it needs service its very convenient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2016 10:46 AM

Thank you very much for the 5 star review.

We have been glad to be your dealership and we look forward to providing more great service for you in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BH
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Brian H.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
See my comments section
See my comments section
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2016 08:36 AM

Thank you Brian.

We do apologize that at time you are 'over-surveyed' by us, by Hyundai, and here by SureCritic.  Your feedback is important and we do appreciate your participation despite the repeated requests.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KB
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Kevin B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2016 08:34 AM

Thank you Kevin.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SC
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Sheila C.
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Dealership!
I definitely will be a returning customer!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2016 07:13 AM

Thank you for the review and recommendation.

We are lucky to have awesome customers and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BW
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Barry W.
Scottsdale, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Superb
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2016 09:46 PM

Thank you Barry.

We are glad to be your Hyundai dealer and we look forward to seeing you and your GT next visit.  

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DJ
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Douglas J.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place to have your car serviced.
Mike Southerland is the main reason I return time after time. He is always courageous and fair. My car is always done right the first time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2016 09:47 AM

Thank you Douglas.

It is totally our pleasure to be your Hyundai dealer.  Thank you for the great review and recommendation.  With the miles you drive, we know we'll see you again soon and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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James S.
Peoria, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Very good and professional experience. Car was done early.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2016 04:13 PM

Thank you James.

We are glad to be your Hyundai dealer.  Thank you for the 5-star review and recommendation and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Mary W.
Phoenix, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff is always friendly and nice
Yes I always get excellent service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2016 02:02 PM

Thank you Mary for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer
I've owned my 2015 Hyundai Sonata Sport for just over one year now and I am beyond happy with the performance, reliability, and customer service of Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2016 04:08 PM

Thank yo uvery much.

We are glad to be your Hyundai dealer, we appreciate the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BT
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Bress T.
Fountain Hills, AZ
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of N. Scottsdale - Great place to do business
Service with a smile and expedient redults.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2016 01:33 PM

Thank you for the great review.

We are glad to be your Equus dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very comfortable setting when waiting. I feel like EHNS does their best to take care of you
Yes.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2016 08:50 PM

Thank you very much.

We are glad to be your dealership and we appreciate the 5-star review and recommendation.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick
The service is quick and I love that I can book online.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2016 10:40 AM

Thank you very much.

Online through your myhyundai.com, northscottsdalehyundai.com, using your Bluelink(tm) button inside the car, scheduling your car for service has never been easier.

We appreciate the great review and we look forward to the opportunity to serve you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TR
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Tod R.
Phoenix, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service at Earnhardt Hyundai North Scottsdale
Earnhardt Hyundai's North Scottsdale Service Department is the best! They are professional, courteous & caring. Norm Rosen is an amazing service advisor. Thanks for all of your help!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 08:34 AM

Thank you Tod.

We really appreciate this glowing review.  We a lucky to have great customers which makes our jobs that much more enjoyable.  Thank you for choosing us for sales and service and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Mark D.
Phoenix, AZ
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best Service
Norm, Service Advisor, was very professional and helpful, Ted, Technician, answered my questions and told me how my car was doing, Mike, Service Director, gave me great advice on my aging Geni Coup, Spoke to several sales advisors and managers just an overall great visit
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2016 05:22 AM

Thank you Mark.

We're glad to be your Genesis dealer.  Thank you for the great review.  Know that we're here to help you for all the years and miles ahead for your coupe and when the time comes, we'll help you find you next Hyundai as well.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
T
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T.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Awesome
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2016 03:31 PM

Thank you for the great review.

We are very pleased to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LT
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LEOTA T.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
comfortable, caring efficient and efficient
excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2016 02:42 PM

Thank you Leota.

We are glad you enjoyed our Car Care Express service and we appreciate the great review.  We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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