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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service!
exactly as promised
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2016 02:40 PM

Thank you for the great review!

We are very happy to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Chandler, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job in an emergency
They got me on and out within 3 hours. They had no idea I was coming in. Had a flat tire and damaged wheel from our lovely highways here in Az. They had the tire. Located and got the wheel washed my car and I was back on the road. Great job from Service and Parts.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2016 11:16 AM

Thank you for the great review.

It seems flat tires always happen at the worst times.  We're glad though we were able to get you in, get you out, so you could get back to your life.

We are glad to be your dealership and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Arnold S.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
People are very friendly!
Always enjoying coming to the dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2016 04:33 PM

Thank you Arnold.

We are very glad to be your Hyundai dealer.  Thank you for the great review and recommendation and we look forward to serivng you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Robert M.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest Quality Service
High quality service, timely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2016 11:39 AM

Thank you Robert.

We're glad you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Michael B.
Sun City West, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The attitude of service to the customer
They have to order a part for my lumbar and Norm will call me when it arrives, both David and Norm have always followed up on my needs and have taken care of me with the utmost respect as a customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2016 11:38 AM

THank you Michael.

We are glad our team has been able to help and that both Norm and David have done well taking care of you.  We will let you know when your part is here and we look forward to resolving the seat concern for you.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Good job...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2016 02:28 PM

Thank you!

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CR
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Christopher R.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Norm Rosen is a great asset to EHNS.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2016 12:44 PM

Thank you Christopher.

We are glad to be your Genesis dealer.  Thank you for the 5-star review and special mention for Norm your advisor.  We look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TA
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Theo A.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful customer service, super clean and comfortable lounge and friendly staff all around.
Five stars!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2016 12:43 PM

Thank ou Theo.

We are glad to be your Hyundai dealer, thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2000 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
verified customerVerified Customer
Category: Service
GREAT Management
Michael so kindly reached out to me and resolved the issues I had with the experience. I'm very happy with the courteousness he portrayed and would gladly visit North Scottsdale Hyundai because he was able to make it right. Thank you Michael
Recommended
Employees worked with
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NORM ROSEN
JF
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John F.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I was very pleased and the service rider was great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/10/2016 09:37 PM

Thank you John.

Great review and we appreciate it very much.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Sales and Service
Tony, Sales Manager and Norm in Service are the best. Their detail to service far exceeds my needs. That says a lot when your OCD regarding your car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2016 09:49 PM

Thank you for the great review.

We understand our Genesis owners (even ones with some OCD). We will always help you take the best care of your car, even the little things.  Thank you for choosing us for sales and service, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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Daniel M.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people (norm)
trust is the key the are there from the minute you wlaK IN TO THE SHUTTLE HOME AND BACK AND MEET THEIR COMMITITMENT
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2016 03:11 PM

Thank you Daniel.

We're glad you enjoyed service with us and you advisor Norm.  Thank you for the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Carefree, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 02:43 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we're glad you enjoyed your Car Care Express service.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NK
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Nancy K.
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Incredible service
We consistently receive thorough care with complete courtesy. They provide the most professional service we have ever received!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 01:51 PM

Thank you, we appreciate the great review.

We are glad you enjoyed your Car Care Express service and working with Norm.  We look forward to serving you for many years and miles to come, thank you for letting us be your dealership.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JN
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JOSEPH N.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good fast servce
fast friendly service with great weighting room and snacks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 01:21 PM

Thank you Joseph.

We are glad to be your Hyundai dealer, thank you for the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GF
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George F.
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Another Great Service Experience at Earnhardt Hyundai North Scottsdale
Just had another great service experience at Earnhardt Hyundai North Scottsdale. Norm Rosen and the rest of Michael Southern's service team went out of their way to make sure things went smoothly. The car was ready when promised and freshly washed. No surprises. Just the way I like it.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 11:31 AM

Thank you George.

We've been glad to be your family's Hyundai dealer all thse years and through all your Hyundais.  Thank you for the great review, and we look foward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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John B.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
First class
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 11:41 AM

Thank you John.

Our customers are first class as well.  We appreciate the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2000 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
verified customerVerified Customer
Category: Service
GREAT Management
Michael so kindly reached out to me and resolved the issues I had with the experience. I'm very happy with the courteousness he portrayed and would gladly visit North Scottsdale Hyundai because he was able to make it right. Thank you Michael
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/07/2016
Service Type: Maintenance
Category: Service
Lounge area and treats for waiting customers was nice. But not the service I recieved
The service advisor made it seem like a hassle that I was there early and that I asked for a car wash. That should have been offered! My father has worked for the Earnhardt dealerships for over 10 years and has been a manager of Hyundai for many years. This is not how you treat customers. Especially knowing they are an employee family member.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 11:56 AM

Certainly not what we would expect.

We will look into this further, thank you for letting us know and we will find a solution.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2016 09:57 AM

I am glad we were able to sort out the shortcomings from your last service visit.

Thank you for letting us make it right and we look forward to making it all up to you in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I guess there is always room for improvement......
I didn't check out the refreshments so I can't rate the entire experience. I used to be good for at least one bagel at the Earnhardt Cadillac store down the road.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2016 10:56 AM

Bagels, muffins, fruit cups, coffee, teas, and more...

Every bit as nice as we do at our Cadillac store so next time take advantage while you are here.

Thank you for the positive review and we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LG
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Leonard G.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
Norm is a great guy to deal with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2016 09:49 AM

Thank you Leonard.

We are glad to be your Hyundai dealer and we appreciate the review and recommendation.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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