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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service.
Excellent service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/20/2015 01:45 PM

Excellent cars and excellent customers, makes our part much easier.

Thank you for the great review and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RG
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RICHARD G.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Norm certainly knows his business and takes good care of his customers in a timely, courtesy manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2015 07:39 AM

Thank you Richard.

We're glad you enjoy working with our service advisor Norm Rosen.  He is a very experienced Hyundai advisor and is committed to making sure that our customers recieve the very best treatment and service.

We look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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JEFFREY C.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
The people are very friendly
The Staff at Earnhardt Hyundai are Friendly and helpful. I highly recommend them!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2015 12:43 PM

Thank you Jeffrey.

We're very fortunate to have great customers like you.  We appreciate the great review and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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ANDREA S.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as always!
Norm always takes good care of us when we bring our Elantra in for oil changes or other services.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/10/2015 12:59 PM

Thank you Andrea.

We're glad to be your dealership, thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JN
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JOSEPH N.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Routine maintenance was performed on time. I had an 8am appointment, was met promptly and courteously, and was back out the door by 9.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/07/2015 08:02 AM

Thank you Joseph.

We're glad to offer our Car Care Express service.  Oil changes and more, while you wait.  We appreciate the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AM
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ANGELA M.
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and timely
The service staff at Earnhardt Hyundai is professional and courteous. They finished the vehicle service before the estimated time. Shuttle service to and from rental car was taken care of and, I was able to continue with my other errands while my car was being serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/05/2015 07:35 AM

Thank you Angela.

We are glad we were able to help take care of your Santa Fe.  We strive to make your visits to us as easy as possible and we are very glad to be your dealership.  We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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KORT K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Willing to always help with my car needs
Always enjoy the the service I get from Earnhardt Hyundai North Scottsdale. That's why I have bought 4 cars from this dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/01/2015 07:29 AM

Thank you Kort for the recommendation.

We're very glad to be your dealership over the years.  Great review and we do look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai
Good and timely service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/27/2015 08:43 AM

Thank you.

We are glad we could be of service and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
IR
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ILYA R.
Phoenix, AZ
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on 10/21/2015
Everything went smoothly and timely. Cudos to Service Advisor Norm Rosen!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2015 05:05 AM

Thank Ilya.

We appreciate the special mention for our team member Norm Rosen.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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JULIE F.
Scottsdale, AZ
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service staff
Friendly staff, helpful. Car always comes back clean
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2015 08:02 PM

Thank you Julie.

We're glad you appreciate our service, we are glad to be your dealership.  We look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MF
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MARK F.
Phoenix, AZ
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealership EVER
I would never buy a car or service one at any other dealer than EARNHARDTS- period! Hands down far and above the rest!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2015 10:36 PM

From all of us, thank you Mark for the recommendation.

We are very glad to be your dealership and we look forward to serving you again and again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FL
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FRANK L.
Scottsdale, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai North Scottsdale Rocks !
Norm Rosen in service is "The Bomb" !
Professional, Informative and focused on getting my car serviced in record time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2015 05:44 PM

Thank you Frank for the review.

We appreciate the special shout out for your advisor.  We are very glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EG
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ERROL G.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service from Norm
The whole service department is very well managed with service advisors who treat their customers very very well. .. the way they would like to be treated themselves.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/10/2015 09:03 AM

Thank you Errol.

Always a pleasure to see you and either of your 2015 Genesis vehicles.  Thank you for the positive review, enjoy your roadtrip and we'll see you when you get back.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great eetvice
On time, good price.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2015 10:17 AM

Great customers!

Thank you for the positive post, we appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Chandler, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service every time.
My car always comes back cleaner than when I arrived. The service team is always friendly and they let me know what to expect.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2015 02:55 PM

Thank you for the great review.

We are glad you appreciate of service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DG
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DONNA G.
Fountain Hills, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Battery
It was taken care of quickly and efficiently.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/13/2015 07:21 AM

Thank you Donna.

Seems like batteries fail at the worst possible time.  We are glad we were able to get you back on the road quickly.  We appreciate the post and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CP
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CRAIG P.
Scottsdale, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Norm always takes care of my needs in a quick, professional manner!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/12/2015 09:03 PM

Thank you Craig.

We are glad to be your dealership and we look forward to serving you again.  Thank you for the special shout out to Norm.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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MICHAEL V.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Factory repair
Great Services
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2015 08:47 AM

Thank you Michael.

We're lucky to have great customers, and multiple Hyundai owners like yourself are a great bonus.  Thank you for the post and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SN
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SEIDI N.
Scottsdale, AZ
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
clean, quick, and good service
Thank you for the great service this unplanned visit was high price but done well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/21/2015 06:31 PM

Thank you Seidi for the positive review.

We're glad to be your dealership and we look forward to your next visit.  Keeping your Hyundai in the best shape is our commitment and we'll be here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service experience from start to finish each and every time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2015 10:57 AM

Thank you so much for the great review.

We are glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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