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NORM ROSEN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

SN
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Sandra N.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Service
Staff are knowledgeable prompt service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:33 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:35 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to see you again next visit.

Michael Southern
Service Manager

Employees worked with

DW
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Denise W.
Phoenix, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Better communication
Lost a day of pay because my car sat in a cue most of the day even though I had an appointment at 9:15am.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2020 09:48 AM

Denise we are sorry your vehicle did not proceed through our shop as fast as you or we would have wanted.

When your appointment was scheduled the night before it was as an emergency visit, our shop load was already full.  Norm really did work hard to get your Elantra in as quick as possible and our technician Max work diligently to get you back on the road swiftly.

Norm has been your advisor for several years now, he really did do a fantastic job getting your car in for the next day and not scheduling you for later in the week when our actual first "opening" was - emergency visits are always a challenge for you and for us but please know we do everything we can to get your car back in your driveway as soon a possible and on this visit in particular special handling was needed to get your vehicle in and repaired as soon as we did.

We hope your next visit is under better circumstances and you can rest assured that Norm will continue to go above and beyond to take car of you and your Elantra.

Michael Southern
Service Manager

Employees worked with

RG
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Ralph G.
Scottsdale, AZ
2019 Hyundai Ioniq Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Great job as alway. Thanks to Norm and Mike Southern.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:46 PM

Thank you Ralph, always great to see you too.

We're glad you are enjoying the Ioniq Plugin and we look forward to being here for you for all the years and miles, and miles, and miles ahead.

Michael Southern
Service Manager

Employees worked with

GB
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Gabrielle B.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly & a job well done
thank you again for your service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2020 10:56 AM

Thank you Gabrielle for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

BK
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Bernard K.
Lincolnshire, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen, Service Advisor
Easily scheduled. Norm Rosen was the Service Advisor. Farid Khan, my salesman always a pleasant greeting.
Always outstanding service. I would highly recommend Earnhardt.
Buddy K
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2020 10:59 AM

Thank you Buddy K for the fantastic review and recommendation for both Norm and Farid.

We are very happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

SM
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Steve M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Never Disappoints
The service team is always one step ahead when it comes to customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2020 09:37 AM

Thank you for the step ahead review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Rio Verde, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service contract
Average experience ,
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2020 09:36 AM

Well if 5-stars is average we'll take it, if there is anything we could do to make your experience more exceptionally please let us know.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JM
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Joseph M.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
sonata service
Service was efficient and employees are very courteous. Very satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/13/2020 11:43 AM

Thank you Joe, always great to see you.

It's been quite a while now, multiple vehicles, and it has been our absolute pleasure to be your dealer.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great auto service
As usual this service rocks. Service advisor Norm Rosen was fantastic.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/10/2020 03:05 PM

Awesome!

Thank you for the fantastic review and recommendation for Norm Rosen your advisor - we think he rocks too!

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai Service
Great service, very efficient and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/10/2020 03:03 PM

Thank you for the great review.

We are happy to be your Ioniq dealer and we look forrward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AR
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Alan R.
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Category: Service
He’s the dude
Mike is good. Mike did great.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Repair
Category: Service
no
im not doing this
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/10/2020 07:53 AM

Alan,

I cannot tell from this what your concern with your Equus is, but I certainly would like to invite you to contact me directly to see how we can help.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2020 03:05 PM

Alan,

Thank you again for letting us make it right.  We are very happy to be your Equus dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is great
Nothing more to say. This establishment is amazing
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2020 08:38 AM

Thank you for the AMAZING review.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

JM
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James M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
North Hyundai
Location has changed. Sales people have changed. Service personnel have changed, but everything and everyone are the same friendly courteous people that they were, as I walked through the doors of North Hyundai twelve years ago.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2020 08:28 AM

Thank you James for the great review.

Some change is inevitable, but the spirit of our group remains.  We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Dealer was able to get me in on Saturday and service was done in a timely manner .
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/19/2019 10:51 AM

Thank you for the great review.

We are happy we could help on a Saturday (open 7am-6pm) to help you enjoy the rest of your weekend - thank you for choosing us and Saturday or no, we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

HW
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Hiram W.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everyone is super nice here I truly enjoy doing business with them. Michael Southern and Norm Rosen are super helpful and nice. We did have a little incident with the service this year, but Michael and Norm had done a phenomenon job to address the problem and fix it.

This dealer will not try to sell you stuff that you don't need. They are also very accommodating in term of scheduling you for the service. I live in Tempe, but willing to drive all the way to Scottsdale for the service. My experience so far? I bought the car from this dealership and continue bringing my car here for services. I highly recommend them.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/16/2019 03:35 PM

"A little incident" well that is an exceedingly graceful way to put it...

Many years, multiple Hyundais, it has been our pleasure to be your dealer, we appreciate your loyalty (and forgiveness).  Thank you for choosing us and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

GH
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Gregory H.
Scottsdale, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointed
I’m sad to say that every time I have brought a vehicle to this dealership for service there has been some problem. The sales staff is fine. If there was another dealership close by I would try their service department
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2019 03:33 PM

Gregory we are sorry that every time you come you've had problems. 

That certainly is not the 5 star service we want to deliver from both our sales and our service teams.

You are welcome to contact me directly next time you're due and we'll see if we can't get ourselves back on the right track. 

We are sorry to have disappointed you.

Michael Southern
Service Manager

Employees worked with

MC
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Mary C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
I was in and out in half the estimated time! Great service and awesome personnel!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/09/2019 11:30 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Norm in Service does a great job. He takes care of his customers, gets the car fixed right the first time and gets you back on the road.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/03/2019 09:37 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

SH
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Steven H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Norm is one of the best! He is ontop if your needs and is efficient in what he does!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/02/2019 10:16 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

WD
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William D.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
As always, exceptional service and fairness in the transaction!
As a customer of auto dealership servicing for more than 50 years and 20 years of it at Hyundai, I can honestly say that this particular dealership has demonstrated over and over how an auto servicing experience should be.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/02/2019 10:16 AM

Thank you for the wonderful review and recommendation.

It has been our absolute pleasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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