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SureCritic / Hyundai Dealer / Westside Hyundai / RICHARD ADAMS
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RICHARD ADAMS

Westside Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(56 reviews)
88

Reviews of RICHARD ADAMS

TA
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Tamika A.
Jacksonville, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very great service people
Very great service people that really care and going to provide the best service to you as possible.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 09/13/2021 04:50 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
LW
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Linda W.
Jacksonville, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Sharon was great setting up mu appointment. Rick did a great job as my service advisor.
great service.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 09/08/2021 05:18 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
DL
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Debbie L.
Jacksonville, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
Service Department is great!
Rick in the service department was wonderful to work with!
Employees worked with
RA
RICHARD ADAMS
DL
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Debbie L.
Jacksonville, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
Service Department is great!
Rick in the service department was wonderful to work with!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2021
Service Type: Maintenance
9
Category: Service
Service Dept. was wonderful
Rick in the Service Department was wonderful! This was our first time using Westside Hyundai as we recently moved here from out of state.
SHARON F N. from Westside Hyundai responded on 08/24/2021 07:57 AM

Mrs Long thank you for your feedback.  Good or bad I always look forward to hearing from our customers.

Employees worked with
RA
RICHARD ADAMS
BR
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Brenda R.
Macclenny, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Loyal customer
Trustworthy vehicles with great service contracts
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/28/2021 04:36 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. We look forward to completing our renovations of the service area soon! Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
BC
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Benjamin C.
Bryceville, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Job
Rick keep me informed of everything service was doing!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/16/2021 05:31 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
LI
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Linda I.
Jacksonville, FL
2019 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Earns my trust
See survey for write up
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/13/2021 04:45 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Much Better Than Usual
I went in for an oil change, and Rick brought me back my car washed and vacuumed. It was an unexpected service considering the last time I went to the dealer for service I was told my vehicle was a liability because of exterior damage which may harm the car wash staff.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/09/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
VT
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Virginia T.
Jacksonville, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The place is inviting especially the waiting room has the massage chair?
The staff are all nice, friendly and helpful.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/09/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
TW
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Traci W.
Jacksonville, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They actually pay attention to *your needs and wants.
Respectful, thorough, thoughtful, clean
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/13/2021 04:38 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
RS
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Richard S.
Jacksonville, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Usual excellent service.
I arrived five minutes late for my appointment with the service representative, Rick Adams, waiting for me, greeting me by name, and outlining the initial service invoice. He was thorough, efficient, and personable. My car was serviced in a timely manner and returned to me in a better state of cleanliness than I delivered it. I was completely satisfied.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/19/2021 11:15 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
SP
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Steve P.
Jacksonville, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding dealership
If you are looking for a car, this is the dealership to go to, not only is their sales team very knowledgeable but also exceedingly friendly, same goes for the service department. All around fantastic dealership.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/07/2021 04:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
JM
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Jeanine M.
Jacksonville, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honestly. They're Good
Honestly every person I've interacted with has been pleasant and professional.
I came in for and oil change and a complementary car wash.
But I was on work time. I'd called and asked when the least busy time of day was when I made my appt.
The dealership did nothing wrong, I was pressed for time and needed to return to work. So I did get my oil changed, my point inspection just not my car washed. What I'm guessing is not a short amount of time in the car business, but in work time it was.
Rick did offer me a car wash any time I wanted to bring it in.
And someone from the dealership texted and called. If I could change the rating in this I would.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/04/2021 09:48 AM

We're sorry that we failed to meet our goal of delivering a 5-star experience for you. A member of our team will contact you this afternoon and we will do anything we can to resolve your concerns. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
Rick was awesome as always. Great communication with me and updated me daily with the status of my vehicle. Everyone was nice and accommodating. Parts people were very helpful as well and friendly.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/04/2021 09:45 AM

Thank you for the great review! Always a pleasure to see you Mr. A.! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
YJ
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Yulim J.
Jacksonville, FL
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
kind & nice !!
the girl who was sitting on the drive thru for checking in for service was doing her own thing (on the phone for her personal business) while i was told to wait which exceeded more than 5 mins. Overall, Rich was super nice and informative so no issue on that part !!
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/30/2021 07:36 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We'll investigate if that was a personal call or if it was business; our advisors give their personal cell phone numbers to a great number of our guests. We're very pleased to see otherwise that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
GB
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Geneva B.
Jacksonville, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
The staff, service and location were exceptional I highly recommend this establishment to everyone I associate with. Keep up the great work!!! ??????
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/28/2021 06:04 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
JK
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Jacolby K.
Jacksonville, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Services
Very nice people. Great service time
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/20/2021 06:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
MJ
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Michael J.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality of service and employees
Quality of service and employees
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/14/2021 04:38 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
GP
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Gail P.
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love my car
I told the salesman what I was looking for and showed me several used cars. Then I left. Later he called me back to look at a returned 2 year rental. It was the Sante Fe Sport I wanted and brought.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/22/2021 12:54 PM

We're sorry that this visit did not meet our expectation to deliver 5 star service for you. A member of our team will contact you to resolve any concerns. Have a great day!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer support
Good people
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/08/2021 09:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
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