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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

VB
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, reliable service.
I have been a Hyundai owner for over 20 years. The dealers have always been kind to me.
I have had service at several different Hyundai service departments. All of them have given me top-notch service and great hospitality. Puente Hills is an outstanding location and their staff is outstanding.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/06/2019 02:42 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
Verified Customer
Buena Park, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2012 Sonata
Quality service and always willing to go the extra mile in resolving issues.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:24 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Time
Finished fast and good price
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/24/2019 09:24 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
RR
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Rosa R.
Rowland Hghts, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
People are friend and fast service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:37 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
UC
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U.S.A C.
La Habra, CA
2002 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the people are great
good place to bring vehicle in
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2019 12:11 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Work
I came in for a problem with my front passenger side door. Further work needs to be done because a part needs to be ordered. But, I did get a wheel alignment done at a special discount. Everything was done by noon.
I still need to be contacted when the part comes in, but I don't anticipate any problems with the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/12/2019 10:42 AM

Thank you so much for the great review.
Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
KL
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Kang L.
Rowland Hghts, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the last service visit
very friendly staff, kind and helpful. I choose this dealer for they are close to home, and I value their services more than the costs.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:47 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.
Happy New Year!!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer
Great customer service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/21/2018 11:03 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service
Javier from Puente Hills Hyundai service desk was extremely professional and helpful. He guided me and followed up with me every step of the way. He made it very easy process for me and his customer service skills are amazing.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/18/2018 11:03 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
IM
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Irma M.
El Monte, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is friendly and professional!
Best service dealership ever!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2018 10:21 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
JB
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John B.
Yorba Linda, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
I have had nothing but positive experiences with each Hyundai visit. I’ve moved a few times and each location provides great service and makes me happy to be a Hyundai customer. We’ve had terrible experiences with certain luxury brand dealers and service, so Hyundai’s service and warranty keeps us coming back.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/14/2018 11:56 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
Verified Customer
Alhambra, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
verified customerVerified Customer
Category: Service
car trouble
My car is still having trouble but they are giving me a loner.
This is a great way to treat customers and they have gone out of their way to help me.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
Verified Customer
Alhambra, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
verified customerVerified Customer
Category: Service
car trouble
My car is still having trouble but they are giving me a loner.
This is a great way to treat customers and they have gone out of their way to help me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2018
Service Type: Maintenance
Category: Service
Traction light problem
Still trying to fix the traction light problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 03:44 PM

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2018 04:32 PM

Thank you so much for re scoring.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
Verified Customer
La Puente, CA
2018 Hyundai Ioniq Hybr
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not good
Service report states that tires are charged up to factory spec. This is not true. I do not have any report for my vehicle, i do not know if that’s is true or not since my tires are not charged up and it states it has been charged.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:14 PM

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
avatar
ROBERT BINKLEY
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
No comnents.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/24/2018 10:39 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
DR
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Daniel R.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Close, friendly people
Right onntime, great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/21/2018 11:19 AM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty repair & 30k maint
Missing parts on warranty repair
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 12:27 PM

    It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
FS
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Fady S.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Feedback
When I picked up the car, I got the key and I had to look for it in the entire parking lot. Also the passenger seat was dirty with grease
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:30 AM

I am sorry that our service did not meet your expectation.  Please come and see me.  I will clean up that grease on your seat.  Thank you for taking your time and filling out the survey.  We always appreciate input from customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
JM
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Jeffrey M.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Work
The work that they do is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 08:50 AM

I am soory to hear that.  Sounds like we did not explained good enough for you to understand.  Factory warranty does not have deductibles but most of extended warranty does.  It should be on your contract.  We will print out and give you a copy next time you come.  Thank you for taking your time and fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!!
The service was great! The representative that took care of us expedite the repair. It took less time than expected. We appreciate the fast service.
Thank you puente hills hyundai for your good service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
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