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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

Verified Customer
Walnut, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
verified customerVerified Customer
Category: Service
They made sure to resolve all my concerns
I just want to thank Justin and Mr Chan for following up with me regarding my last visit. They made sure to resolve my concerns and prove to me that they really do care about their customers. Justin made sure to follow up with me regarding bringing my car and also having a driver ready for me to take me home while my car was being worked on.He made my experience very pleasant and comfortable he went above and beyond. I really appreciate him making sure that at the end of the day I drove away a happy customer. I will definitely be coming to Hyundai for any service need and will definitely recommend my friends and family to my rep Justin. Thank you once again!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2017
Service Type: Repair
Category: Service
Car was not ready on time as promised and they also forgot to wash my car and vacuum even though they put it on the paperwork.
They seem to make a lot of mistakes resulting in the customer having to wait long periods of time.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2017 12:49 PM

Hi,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

CHAN P., service manager from Puente Hills Hyundai responded on 05/28/2017 08:28 AM

Hi,
Thank you for your rescored!

Employees worked with
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ROBERT BINKLEY
FC
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Frank C.
Rosemead, CA
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Review.
Good service and good treatments in the morning for the customers. The location is convenience.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/21/2017 07:20 PM

Hi Frank,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Rowland Hghts, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very courteous, my car was ready earlier than I expected. My driver who picked me up was also very courteous. Great time!
Yes I would, we have purchased three Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/18/2017 07:32 AM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
TS
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Thomas S.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
Poor service for first time in 6+ years.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/13/2017 03:39 PM

Hi Thomas,
Thank you for taking the time to give us your feedback.
I am very sorry to hear of your recent experience.
I apologize once again for your service.

Employees worked with
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ROBERT BINKLEY
KB
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Karen B.
La Mirada, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
verified customerVerified Customer
Category: Service
Service Rep was GREAT!!
Justin Gonzales was very professional and thorough in processing my paperwork. Repairs were done in a very timely manner. He kept me updated on the progress of my car. For future car issues I will make sure I request Justin his exceptional follow through made my visit a pleasurable one.
Recommended
Employees worked with
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ROBERT BINKLEY
KB
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Karen B.
La Mirada, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
verified customerVerified Customer
Category: Service
Service Rep was GREAT!!
Justin Gonzales was very professional and thorough in processing my paperwork. Repairs were done in a very timely manner. He kept me updated on the progress of my car. For future car issues I will make sure I request Justin his exceptional follow through made my visit a pleasurable one.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2017
Service Type: Maintenance
Category: Service
Average
The location is OK.. The Service is very expensive compared to other services that I have used in the past. In my opinion not really a good value
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 04:04 PM

Karen,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 05:11 PM

Thank you for your rescore.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Ontario, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai #1
Since I've been driving Hyundai cars I've only brought my car to PH Hyundai for service. I've purchased two cars from PH Hyundai and it is my dealer for service. I could go another dealer that's closer to my home but I prefer PH. The staff in the Service Department is well knowledgeable and friendly. Javier is the best. While waiting for your car you have everything there for you, nice lounge with a TV, vending machines, complimentary water, coffee, and snacks. It really makes the wait time go by fast.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/11/2017 04:08 PM

Hello,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JC
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John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean Kim
My go to guy!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/10/2017 01:25 PM

Hi John,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on Sean.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
GC
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Griselda C.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 01:24 PM

Hi Griselda,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
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ROBERT BINKLEY
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
As usual, I was very happy with the customer experience there. My car is at 50,000 miles, and with the routine maintenance I receive there, I have experienced no major problems.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 01:31 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied
Went to have my ac checked was ok after it was repaired but a few days later it stopped cooling so took it back service department was very apologetic, they checked and repaired runs great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:38 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
KM
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Kathleen M.
Brea, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly competent service
I feel valued as a customer and the service is competent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 02:23 PM

Hi Kathleen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.,

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
RV
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Robert V.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
best service ever
everyone greets you with a smile. the friendliness appears genuine.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 02:22 PM

Hi Robert,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
DS
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Dalhia S.
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Air condition
Not hood
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2017 01:24 AM

Hi Dalhia,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconveienc in service here.

Employees worked with
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ROBERT BINKLEY
CF
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Caroline F.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE
I WAS GIVEN EXCELLENT SERVICE
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/28/2017 11:49 AM

Hi Caroline,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is just so so
I go there just because it is closer to my area and service is just average.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/22/2017 05:50 PM

Hi Lai,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
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ROBERT BINKLEY
RA
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Ricardo A.
Pico Rivera, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service and ameneties
Great service!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/22/2017 09:15 AM

Hi Ricardo,
Thank you for your kind words.
We appreciate the 5 Star score.  You have always been a very loyal customer to us and we thank you much.

Employees worked with
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ROBERT BINKLEY
JR
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Joseph R.
Walnut, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I barely get out of my car and there is someone there to greet me.
Quick reliable service with excellent customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2017 02:49 PM

Hi Joseph,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service and friendly
Always satisfied with the work done
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:13 AM

Hi Theresa,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
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