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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

PP
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Pornchai P.
Rowland Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 11:17 AM

Hi Pornchai,
Thank you for 5 star survey with nice comment to our shop.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Seat Belt recALL
The service person did great job. In general La Puente Dealer Service environment is not as good as before.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/13/2017 03:33 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Technicians are informative on what needs to be done to my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/13/2017 03:32 PM

Hi,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received friendly service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
MM
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Michael M.
La Puente, CA
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on Azera
Service was done as needed in a timely manner
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional & friendly and provide quality services
1. Service representative Sean was excellent at customer services. He is very professional at his job too. He explained my car condition very clearly and help me to identify the needed services for my 30,000 miles check up at a reasonable cost. 2. This time the automate performed was very detailed and clean. I really appreciate the automate team for this visit. My previous automate experience was not as detailed and clean. Thank you Hyundai service team!

I would recommend the PH service any time to my friends.

HOWEVER, I will not recommend the PH sales business to anyone namely due to the unethical fleet manager Yessar.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/12/2017 03:36 PM

Hi,
Thank you for 5 star review.
Wow, We are very happy to hear that we provide professional and friendly service to you.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Los Angeles, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kind
A worker was very kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/12/2017 07:53 AM

Hi,
Thank you for 5 star rewiew with kind words to Sean.
Happy Hloidays!!!!

Employees worked with
SK
SEAN KIM
Service Director
KS
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Kathleen S.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Providers
The Service Advisors are courteous and thorough. Sean Kim was great. He listened to my concerns and addressed each one of them. During the servicing of my vehicle he kept me informed. I will always use Puente Hill Hyundai for my service needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/08/2017 09:03 AM

Hi Kathleen,
We are very happy to hear that Sean provided great service to make you satisfied.
Thank you for 5 star survey.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
MH
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Michael H.
Los Angeles, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Timely service. Representatives are professional and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/06/2017 07:48 AM

Hi Michael,
Thank you for 5 star survey with nice words to our representatives.
Happy Holiday!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Sean Kim is our service advisor. He's professional, knowlegeable, and takes time to explain service needs. Always nice to work with him. Pleased with service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 04:01 PM

Hi Kenton,
Thank you for 5 star survey.
We are looking forward to seeing you again.
Happy Holiday!

Employees worked with
SK
SEAN KIM
Service Director
BS
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Barry S.
Hacienda Heights, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast friendly service
i was greeted fast ,service was fast ,everybody was friendly!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 01:51 PM

Hi Barry,
Thank you for your kind words to our servcie staff.
Also, 5 star review to us.
Happy Holiday!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rosemead, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient from the start. Comfortable waiting room. Good treatment.
I have never been to such a nice repair shop before. Later in the day, I told several friends how impressed I was. I wish I had gone there years ago. I'm definitely coming back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 03:04 PM

Hi,
Thank you for your nice words about our service facility and being loyal customer again.
Happy Holiday!

Employees worked with
SK
SEAN KIM
Service Director
EL
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Eugeni L.
Valencia, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Time, Quality, Price were excellent!!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 03:07 PM

Hi Eugine,
Thank you for 5 star survey.
We are happy to hear that we privided excellent service to you.
Happy Holiday!

Employees worked with
SK
SEAN KIM
Service Director
EL
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Eun L.
Newport Coast, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:41 AM

Hi Eun,
Thank you for 5 star survey with kind words to our service department.

Employees worked with
SK
SEAN KIM
Service Director
SV
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Shrikant V.
Walnut, CA
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs improvement
My car lost some of its existing features
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/20/2017 08:05 AM

Hi Shrikant,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

Employees worked with
SK
SEAN KIM
Service Director
PA
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Paula A.
Pico Rivera, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
There all friendly and helpful.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
KP
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Keval P.
Fullerton, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people! Good service ?
Good service!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
I brought my car in for an oil change and multi-point inspection. I was helped by Sean, and from the start he was very personable and made an effort to hold a conversation with me. He was very knowledgeable about cars, and was able to answer all of the questions that I had. I would highly recommend all of my friends and family who own Hyundai vehicles to get serviced here.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable Customer Service
.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
JV
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Jennifer V.
La Puente, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Employees worked with
SK
SEAN KIM
Service Director
VW
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Victoria W.
Walnut, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You always get a clean car
They do what you ask and if you have time to leave your car, it always comes back washed
Recommended
Employees worked with
SK
SEAN KIM
Service Director
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