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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

AG
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Aristeo G.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service very informative
Great place great staff great customer service just oil change more expensive then El Monte but was amazing that match the price :) appreciate it amazing
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 02:26 PM

Hi Aristeo,
Thanks so much for taking the time to share your experience.
We will always strive to give you 5 Star Service.
You are a very loyal customer to us and we appreciate you very much.
Look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Ontario, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional
I will return
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2017 08:31 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
JB
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Jason B.
Fullerton, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They get the job done
Most everything about the experience was good, except for the courtesy shuttle -- I had called ahead to make sure that service was available. Sean said indeed it was, but when I went in for service, the process of getting back to work (1.1 miles away) was a little frustrating. However, the rest of the process of maintenance and inspection on my Elantra was as good or better than expected.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/05/2017 07:52 AM

Hi Jason,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Los Angeles, CA
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quality service
listen customer needs and provide services necessary only
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2017 04:04 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Diamond Bar, CA
2010 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
closest to me. I use to go to WIN, Sean Kim kept me informed of the update of my car.
When the 1.5 hour went to 4 hours, I wish I was told that there was a shuttle that would have taken me back to my office. I was told there was a shuttle when I only had 1 hr let to go. wasn't worth going back to office at that time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:36 PM

Hi,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
RL
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Richard L.
Riverside, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best dealership
The service is excellent. They have shuttles, free food while you wait. They wash your car with an oil change. And alwYs friendly great customer service. I tell all my friends about the puente hills dealership. They are awesome!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:38 PM

Hi Richard,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
DB
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DEZI B.
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buyer's remorse with the Pre-Paid Maintenance Plan
I purchased the Pre-Paid Scheduled Maintenance Plan at the time I purchased my new vehicle (Hyundai Sonata Hybrid) exactly 1 year ago. I went in for scheduled maintenance due at 15,000 miles. As per Hyundai's Service Manual, that means an oil change, tires rotation, and replacement of the cabin climate control air filter. I ended up with those items getting replaced, but still "needed" a wheel alignment and a throttle body service? After 1 year and exactly 15,000 miles of use? Of course, those last 2 items aren't part of the required Scheduled Maintenance that is covered by my Pre-Paid Scheduled Maintenance and I had to pay out of my own pocket for those items. Very suspicious.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 03:02 PM

Hi Dezi,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
SK
SEAN KIM
Service Director
KM
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Kathleen M.
Brea, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly competent service
I feel valued as a customer and the service is competent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 02:23 PM

Hi Kathleen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.,

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
RV
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Robert V.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
best service ever
everyone greets you with a smile. the friendliness appears genuine.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 02:22 PM

Hi Robert,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Verified Customer
Los Angeles, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very clean dealer ship.
Awsome
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/28/2017 08:03 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
JV
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John V.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Totally satisfied !!
Would recommend to anybody looking to service there vehicle.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2017 08:06 AM

Hi John,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
AR
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Alberto R.
El Monte, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Shan Kim took care of the problem with my car
Got it fix and gave us a loaner until it was repaired
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/09/2017 08:37 PM

Hi Alberto,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
JR
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Jacqueline R.
La Puente, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick recall fixes
Hassle-free, fast and convenient
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/08/2017 09:20 AM

Hi Jacqueline,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Satisfaction
From the purchase of my car through the most recent service, PH continue to provide wonderful service. Three of my friends have bought Hyundais since I bought my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2017 07:55 AM

Hi,
We cannot thank you enough for choosing Puente Hills Hyundai for your service needs and for taking the time to give us your feedback.
I am so happy to hear that our service department taking such good care of you.
I look forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
ML
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Malcolm L.
Walnut, CA
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months
I appreciate your services, courteousness and patients when serving your customers.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are nice, service is quick!
And, there are free snacks amd coffee!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:48 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
ML
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Malcolm L.
Walnut, CA
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months
I appreciate your services, courteousness and patients when serving your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2017
Service Type: Maintenance
Category: Service
No comment
No comment
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:28 PM

Hi Malcom,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 03:18 PM

Thank you for rescore.
I really appreciate it.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Oxnard, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Staff was friendly and the oil change was completed in a timely fashion. I brought it in before lunch and I was told that it would be complete within two hours since the mechanics would be on break, but the oil change was finished as mentioned.

Will be returning for any other service should the need arise.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:50 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best staff
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:50 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
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