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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

YW
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Yun W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
5 stars
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2018 11:09 AM

Hi Yun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
RC
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Robert C.
Whittier, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Elantra GT Service
Excellent customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 09:56 AM

Hi Robert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
SY
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Sae Y.
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
30,000 mile service trip
Made an appointment and showed up around 20 minutes late. I was helped immediately in a professional manner. Sean made sure my car was getting what was needed. Make sure to do your own research on maintenance though. Overall good experience. Will return.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/24/2018 11:02 AM

Hi Sae,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
CS
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Clarence S.
Rowland Heights, CA
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Bull
just a place of busines
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 03:38 PM

Hi Clarence,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
ML
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Michael L.
Fontana, CA
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Sean Kim was excellent to work with. He was professional, courteous, and engages exceptionally with his customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 12:40 PM

Hi Michael,
Thank you for 5 star survey with wonderful comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was excellent service writer did a great job on communication and my car was ready in a timely matter thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 01:21 PM

Hi Dipinto,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received great service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Polite, helpful and truthful workers. Service to my car was completed on time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 02:30 PM

Hi,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Hawaiian Gardens, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
OM
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Oscar M.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Speedy help
Love the young gentlemen that greets you as you drive in, he’s very helpful!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 04:00 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
CK
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Charles K.
Chino, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Getting better
After the changes in the staff and management, it has become evident that customer service at the service department is where you would expect. I am very pleased with my service advisor Sean who takes care of my car. He doesn't try to sell on services I don't need but truly shows that he genuinely wants to service me. Very happy with Puente Hills Hyundai service department. It's about time....
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/02/2018 02:52 PM

Hi Charles,
Thank you for 5 star survey with wonderful comment to our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
I like Puente Hyundai. For a while I didn't go Puente,
Because I hate Charly Chung. He is really fucking shit sales atitude.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/02/2018 02:54 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit for some reason. I am looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
DL
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Donald L.
Los Angeles, CA
2003 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5- stars + (smile)!
Puente Hills Hyundai and their Service Manager, Mr. Chan Park, are the best (smile)! He called to remind me it was time for my free oil change (smile). I drive 29 miles to get there. He tells me it would be ready in 1 hour and 15 minutes. I take a walk checking out the neighborhood (smile). My elantra is washed and ready when I get back (smile). No Charge (smile). By the way, I could have waited in their clean customer lounge with free popcorn and, at lunch time, hot dogs (smile). Mr. Chan Park is most friendly, fair, and knowledgeable. You are #1 (smile). Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2018 12:12 PM

Hi Donald,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service from us, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
ES
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Esther S.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean Kim and Alex Lee
Great customer service from Sean Kim and Alex Lee
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/27/2018 10:26 AM

Hi Esther,
Thank you for 5 star survey with nice comment to Sean and Alex.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Covina, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Making me give a review....
Great service...
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/26/2018 08:33 AM

Hi,
Thank you for 5 star review.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
LL
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Leonilo L.
Rowland Heights, CA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr Sean Kim
The Gentleman was very helpful professional and straight forward.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/23/2018 09:12 AM

Hi Leonilo,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
CC
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Chan C.
La Mirada, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Best Service, Service manager very kind, try to finish fastly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/22/2018 01:45 PM

Hi Chan,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
BC
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Ben C.
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best the service ever
It’s my first time a puente hills Hyundai, and I really love it. I met service advisor Kim. He is the best advisor ever. He also recommended me to do alignment and explain clearly how important is it. I definitely going back there for sure.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/21/2018 04:25 PM

Hi Ben,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Knowledgeable advisor, friendly and excellent service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/20/2018 03:19 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good & fast service
service with courtesy
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 03:54 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
I have always had great service whenever I brng my car in for a tune up or oil change.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 07:55 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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