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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Pomona, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CUSTOMER SERVICE
BEYOND GREAT WOULD RECOMMEND ANYBODY TO GET SERVICE THERE
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/13/2017 11:22 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Los Angeles, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely and no appointments needed
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/13/2017 11:21 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Bell Gardens, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Finished in timely manner, washed car as well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/07/2017 09:22 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
BY
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BRANDON Y.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yes.
Just come and experience how great this Hyundai dealership is.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/07/2017 01:50 PM

Hi Brandon,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
JM
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Jorge M.
Downey, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Always very polite and didicated to honestly helping the customer
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/03/2017 11:52 AM

Hi Jorge,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Check car problem before it fix . job done on time
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/03/2017 11:51 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
ER
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Evelyn R.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
I always receive great customer service, everyone is friendly and accommodating. Also have snacks and cable TV while waiting for your car and free car wash! Well done PHH!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 04:38 PM

Hi Everlyn,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
LR
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Leilany R.
Los Angeles, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:18 PM

Hi Leilany,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
HN
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Hyeyoung N.
La Habra, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very bad
Bad bad
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:16 PM

Hi Hyeyoung,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
AR
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Amanda R.
Brea, CA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service for long overdue problem
Thank you for finding the problem and we will come back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/31/2017 04:17 PM

Hi Amanda,
Thank you for taking the time to complete our survey and posted on Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Sean and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
HP
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Hye P.
Rancho Cucamonga, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall service and tire
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/30/2017 09:51 AM

Hello Hye,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino Hills, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service.
Love to service at Puente Hills Hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/28/2017 10:05 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
LW
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Larry W.
Walnut, CA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
location & receiveing discounts or free oil changes
you are the only one that has touched my car
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/26/2017 06:53 PM

Hi Larry,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
BC
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Biyu C.
Pomona, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you！
Thank you！
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/24/2017 04:34 PM

Hi Biyu,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
VP
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Veronica P.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
OIL CHANGE
Great friendly service -- I do recommend making an appointment--they can get pretty backed up. They still offer a Free car wash which is greatly appreciated.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/23/2017 11:13 AM

Hi Veronica,
Thank you for taking the time to complete our survey.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
服務不錯，效率很好。
會的。
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/18/2017 05:01 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
KP
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Kathleen P.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Sean was very up front with me on what service my vehicle would need. The technician was able to correct a transmission issue that had been plaguing us for a while and another dealership was not able to correct.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/17/2017 11:17 AM

Hi Kathleen,
I will pass on the kind words to Sean.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
CC
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Carlos C.
West Covina, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great employee's
very efficient.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 10:47 AM

Hi Carlos,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A pleasant experience
My car was serviced in a timely manner and my service agent Sean Kim listened to my concerns. I only wish they mailed out more service coupons, it's is expensive.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 10:45 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Arcadia, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely and attentive
They really try their best to return your car in the time they've stated and makes sure to check-in on their guests.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 10:45 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
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