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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

VM
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Virginia M.
Victorville, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Very quick and excellent customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/08/2017 01:27 PM

Hi Virginia,
Thank you for 5 star survey with nice comment.
We are happy to hear from customer received quick and exciient service from us.

Employees worked with
SK
SEAN KIM
Service Director
KS
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Kyung S.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very kindness
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/07/2017 07:39 AM

Hi Kyung,
Thank you for 5 star review.
We appreciate business.
I will pass your kind words to Sean.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
RK
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Richard K.
Yorba Linda, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service ,oil ch.
fast service no waiting,friendly people
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/06/2017 09:07 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
RA
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Ronald A.
Hacienda Heights, CA
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine service
Very helpful people
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/06/2017 08:58 AM

Hi Ronald,
Thank you for 5 star review with nice words to us.
We are happy to hear that Sean provided fine service.
We appreciate business.

Employees worked with
SK
SEAN KIM
Service Director
MI
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Mary I.
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people that serve you an the quality you receive!
Excellent service from Mr. Shawn
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:17 AM

Hi Mary,
Thank you for 5 star review.
I will pass your kind words to Sean.
Have a good weekend.
Please don't forget to back 1 hour tonight.

Employees worked with
SK
SEAN KIM
Service Director
KY
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Kwang Y.
Aguanga, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Services
Excellent services and people are very nice.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 04:55 PM

Hi Kwang,
We appreciate business and thank you for 5 star suvey.
We are happy to hear that Sean provided exellent service to you, Looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
MT
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Michael T.
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly
clean waiting area, friendly, accommodating & promised on time
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 03:09 PM

Hi Michael,
Thank you for 5 star survey.
We are happy to hear that you satisfied our dealership and staff.
We are looking forward to servicing your vehicle again.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
CC
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Calin C.
Brea, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional customer service reps and timely service.
First time at PH Hyundai, after almost 6 years with a different dealership. Sean Kim provided an excellent overall service. Looking forward for the same kind of service in the long run, as Hyundai warranty is top.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/31/2017 01:27 PM

Hi Calin,
Welcome to Puente Hills Hyundai,Thank you for 5 star survey and being loyal customer to us.
We are looking forward servicing your vehicle again.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff, quality work in a timely manner
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/30/2017 05:16 PM

Hi,
Thank you for your great review with 5 star survey.
We are looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
PC
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Pung C.
Chino Hills, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service person Sean Kim is so kind.
I satisfied ths service quality.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/28/2017 09:58 AM

Hi Pung,
Thank you for 5 star review.
I will pass your kind words to Sean.
We looking forward to see you again.

Employees worked with
SK
SEAN KIM
Service Director
CC
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CHAN C.
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customerVerified Customer
Category: Service
service
Hyundai service excellent
Recommended
Employees worked with
SK
SEAN KIM
Service Director
HD
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Helen D.
Chino, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent
all service personal very courteous and very nice
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/27/2017 12:07 PM

Hi Helen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
DT
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Diane T.
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just a check
Sean had the mechanics see if there was something wrong with my Economy setting. It's nice just to talk about how the car runs. They all know a lot!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/27/2017 09:55 AM

Hi Diane,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
CC
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CHAN C.
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customerVerified Customer
Category: Service
service
Hyundai service excellent
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2017
Service Type: Maintenance
Category: Service
Need to complete service whithin better time
hope to develop quickly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/26/2017 11:21 AM

Hi Chan,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.Please accept my phone call. Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Fullerton, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Service went above and beyond on fixing the issue with the steering wheel. Issue was resolved in a short amount of time and they also changed oil of the car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/23/2017 10:41 AM

Hi,
Thank you for 5 star survey.
We are glad to hear that you solved issue with minimal time.
We are looking forwad to seeing you for next time.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Hghts, CA
2003 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do great work, and are very kind and considerate
I think they are a great Hyundai shop
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/20/2017 01:25 PM

Hi,
Thank you for perfect survey with kind words for our shop.
We are looking forward to seeing you.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely Service
Dropped off the car on Saturday morning. Oil change and car wash completed on time so we could run errands in the morning. Great Service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/18/2017 04:46 PM

Hi,
We are glad to hear that we received great service on busy Saturday.
Thank you for 5 star survey.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Prompt and great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/18/2017 03:16 PM

Hi,
Thank you for 5 star survey.
We are happy to hear that we provided prompt and great service to you,looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
SY
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Shenai Y.
El Monte, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ACCOUNTANT
SERVICE ADVISOR IS REALLY NICE AND HELPFUL. HIGH RECOMMEND SEAN KIM.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/16/2017 11:02 AM

Hi Shenai,
Thank you for perfect suvey with kind words about Sean.
I will pass your comment to Sean.
Have a great week!

Employees worked with
SK
SEAN KIM
Service Director
ED
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ENRIQUE D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The Staff is very friendly and greeted me with a warm welcoming
I took my 2015 Hyundai Sonata in for brake service, the service guy was very nice, and explained to me clearly what services were going to be done to the car. I appreciated him taking the time to explain to me in detail . I also appreciate how they valued my time, and made me feel important.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/16/2017 11:00 AM

Hi Enrique,
We are glad to received such good comment from customer about our service.
Thank you for 5 star survey and looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
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