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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

PD
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Pamela D.
Whittier, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & professional
Though arriving during morning rush, the employees were both professional and friendly!! And thanks to management for such a great waiting area. It almost makes one wish the process would be longer!!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
CK
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Chang K.
Apple Valley, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Very Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/11/2017 12:56 PM

Hi Chang,
Thank you for 5 star survey with complete satisfaction our service.
We are looking forward to seeing you again. 

Employees worked with
SK
SEAN KIM
Service Director
SL
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Shannon L.
Sunland, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Overall service is always good and dependable
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/09/2017 11:12 AM

Hi Shannon,
Thank you for 5 star survey with kind words to Sean and our service deaprtment.
Have a good day!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Ontario, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alignment issue
Serviced twice for alignment and still has not been aligned correctly
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/07/2017 07:44 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Los Angeles, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice job.
Hae Lee
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/06/2017 11:07 AM

Hi,
Thank you for 5 star survey.
We are happy to hear from you received nice job from us and looking forward to see you on next schedule service.

Employees worked with
SK
SEAN KIM
Service Director
PE
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Paul E.
Walnut, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Repair Experience
Have a new great manager: Mr Park. Skillful and considerate to his own company and customers, a great balance. Customers feel comfortable and fairly treated.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/06/2017 11:04 AM

Hi Mr.Eng,
Thank you for taking the time to complete our survey and posted at Yelp.
I appreciate business and happy to hear that you received comfortible service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
DL
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Darren L.
Whittier, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Appointment
Another good service appointment at Puente Hills Hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/05/2017 01:53 PM

Hi Darren,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I will train my advisors for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
MB
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Monica B.
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great all around service. My vehicle looked, and sounded brand new as I drive off. I definitely will be returning if needed. I love my Hyundai?
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/30/2017 07:43 AM

Hi Monica,
Thank you for visiting first time to our service department with satisfied.
We appreciate 5 star survey and being loyal customer to us.

Employees worked with
SK
SEAN KIM
Service Director
CH
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Catherine H.
Los Angeles, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service quality
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/28/2017 04:33 PM

Hi Catherine,
Thank you for being loyal customer and give us 5 star survey.
I will pass your kinds word to Sean.
We are looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
SD
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Shobhna D.
Chino Hills, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shobna Desai
Clean friendly atmosphere ?
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/28/2017 02:07 PM

Hi Shobhna,
We really happy to hear from customer about our staff performance.
Thank you very much for 5 star survey.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Habra, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good experience!
Our service supervisor, Sean, was so helpful, friendly, and communicative. The car was ready in a timely manner too!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/28/2017 09:56 AM

Hi,
Thank you for taking the time to complete our survey and posted at Face book.
I review each one to make sure everyone is satisfied with our process.I am so happy to hear from you that Sean provided excellent service. 
We appreciate the 5 Star score with very kind words and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Pasadena, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Sean was pleasant as well as helpful and informative.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/27/2017 01:04 PM

Hi,
Thank you for 5 star survey with kinds words for Sean.
I will pass your comment to Sean.
Sean and our staff are looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait but worth it
Took unusually long to get registered for oil change and then instead of 90 minutes it took almost 3 hours. But after the oil was changed, they washed my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/26/2017 10:14 AM

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will train staff for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
YC
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Young C.
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent diagnosis
kind and thoughful
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/25/2017 08:25 AM

Hi Young,
Thank you for the 5-star score.
We are so happy to hear that our service advisor Sean provided kind and thoughtful customer service.
We are looking forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
SC
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Steven C.
Chino, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast server and friendly advisor
good job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/22/2017 03:13 PM

Hi Stven,
We appreciate businees and thank you for 5 star score.
We are looking forward to seeing next schedule service again.
Have a wonderful weekend!

Employees worked with
SK
SEAN KIM
Service Director
AH
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Alicia H.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
it's good to have Korean speaking customer service
great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/19/2017 10:42 AM

Hi Alicia,
Thank your for your comment and 5 stars score.
We always try to meet your expectation.
We are looking forward to seeing you again with our Korean speaking advisor.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/15/2017 09:38 AM

Hi,
Thnaks so much for your kind words on our service department. We appreciate the 5 Star score you gave us .
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
EK
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Eunah K.
Rowland Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I got a better image on Hyundai.
Sean Kim is a really good person.
Thank you for helping me a lot and working diligently.
I am a Korean, and Sean was able to speak Korean so it was very convient.
Thanks to Sean who helped with all his heart, I got a better image on Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/14/2017 01:32 PM

Hi Enah,
We are happy to hear that you got a better image on Hyundai.
I will pass your kind comment to Sean.
Thank you for your compliment.
We are looking forward to see you on next visit.

Employees worked with
SK
SEAN KIM
Service Director
NS
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Nancy S.
Whittier, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Accommodating and Friendly...
The attention to details and recommendations for present and future services is reassuring!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/14/2017 08:13 AM

Hi Nancy,
Thank you for your kind words.
I will pass the message on to Sean. 
We appreciate the 5 Star score.  You have always been a very loyal customer to us and we thank you much.

Employees worked with
SK
SEAN KIM
Service Director
JK
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James K.
Chino Hills, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
As usual, my 2015 Sonata Hybrid, a great car to begin with; left the place a great car. all the services and the scheduled maintenance received, never once felt over charged. Always fair and excellent customer support. Racked up 85,000 in 2 1/2 years, and car it self is very reliable so far. Just very happy with a great car and the support of the dealer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/13/2017 01:11 PM

Hi James,
Thank you for the 5-star review.
We are so happy to hear that Sean and our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
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