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SureCritic / Hyundai Dealer / Dennis Hyundai of Easton / TODD KISTLER
TK

TODD KISTLER

Dennis Hyundai of Easton
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(375 reviews)
82

Reviews of TODD KISTLER

MG
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Marcella G.
Columbus, OH
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance staff are very trustworthy and courteous.
Excellent. Confident in their work and suggestions. They don't oversell. They are trustworthy!
Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not reliable
Have taken the car twice for recall stuff only and have had to bring the car back because the service tech was negligent and caused other problems
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/09/2017 10:30 AM

Thank you for speaking with me. I hope that everything is now working as it should. Please let me know if there are any other issues or if you need anything in the future do not hesitate to call me directly.

Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
Verified Customer
Columbus, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy to schedule, great service, friendly staff
Highly recommend. Great experience, friendly staff, nice waiting room, quick service.
Recommended
Employees worked with
TK
TODD KISTLER
AC
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Amanda C.
Columbus, OH
2010 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Incomplete Work
My car had the 60000 mile service recently. The belts were not properly installed and still make a noise that did not happen prior to the service. As a result my battery was drained and I required a jump the next morning. David F.
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/06/2017 03:52 AM

I would like to apologize for your recent service visit. I would like to look at the vehicle again and go over it and find out why the squeaking noise is there and fix it for you. Let me know when is most convenient for you and we will take care of any issues there are. Please contact me at your earliest convenience.

Thank you
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7300

Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2017
verified customerVerified Customer
Category: Service
Second chance
Ok so we will chalk the first experience up as an oversight but I took my car back to Dennis for the column steering recall and after they replaced the coupler, I stop to get gas and my gas tank won't open. Also I found out my trunk latch doesn't work either. These worked perfectly fine before I took my car so it seems odd that they don't work after Dennis worked on my steering column. I will be calling first thing Monday to see what they have to say. They are not building confidence in this consumer at all.
Not Recommended
Employees worked with
TK
TODD KISTLER
WL
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Walter L.
Westerville, OH
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A good place to do your service
Good and timely service. They have failed at having the rental car reserved for me the last two times, but otherwise all good.
Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Gahanna, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Barb S.
Oil change prices are high.
Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Quick and easy
Recommended
Customer S. from Dennis Hyundai of Easton responded on 06/05/2017 03:04 PM

Hi there, we're happy to see that you had such a great visit with us. Thank you for your business!

Employees worked with
TK
TODD KISTLER
RP
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Richard P.
Columbus, OH
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service was done faster than I expected. The whole staff was courteous.
Recommended
Customer S. from Dennis Hyundai of Easton responded on 06/05/2017 02:55 PM

Hi Richard, we're glad to hear that the staff exceeded your expectations and got you through the shop in a timely manner. Thank you for your business!

Employees worked with
TK
TODD KISTLER
MB
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Michael B.
Mansfield, OH
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A++++++++++++++++++++++++++
A+++++++++++++++++
Recommended
Customer S. from Dennis Hyundai of Easton responded on 06/01/2017 02:47 PM

Hi Michael, we're glad to see you had such a great experience with us. We appreciate your business and look forward to working with you again soon. 

Employees worked with
TK
TODD KISTLER
ED
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Edwin D.
Columbus, OH
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Courteous, friendly and fast service. Second visit and it just gets better.
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/25/2017 02:03 PM

Hi Edwin, thank you for the compliments. We're glad you enjoyed both of your visits and found us welcoming and friendly to work with. Thank you for your business! 

Employees worked with
TK
TODD KISTLER
AM
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Andrew M.
Columbus, OH
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly environment
Great work.
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/25/2017 02:01 PM

Hi Andrew, thank you for your review. Great customer service is something we value highly and we're glad you felt comfortable working with us. Thank you for your business and see you again soon!

Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt and Professional
My recall issue was addressed within minutes of my arrival and it was determined that I didn't need any corrective service.
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/25/2017 01:59 PM

Hi there, thank you for sharing your experience with us. We're glad we could get you in and out of the shop quickly and without a hassle. Thank you for your business!

Employees worked with
TK
TODD KISTLER
DS
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Douglas S.
Westerville, OH
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Normal Service
On time, recommended needed service, friendly, finished on time
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/17/2017 01:58 PM

Hi Douglas, thank you for sharing your experience with us. We're glad you had a five-star visit!

Employees worked with
TK
TODD KISTLER
Verified Customer
Grove City, OH
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great customer service
Love the service staff, they are the reason why I keep coming back.
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/11/2017 01:37 PM

Hi there, thank you for the compliments. We appreciate the kind words and look forward to seeing you again soon. 

Employees worked with
TK
TODD KISTLER
Verified Customer
Lithopolis, OH
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
?
Recommended
Customer S. from Dennis Hyundai of Easton responded on 05/11/2017 01:24 PM

Hi there, our team works hard to make sure every customer has a great visit with us. I am glad to hear that you left happy and satisfied. Thank you for giving us an opportunity to earn your business and be sure to come back soon!

Employees worked with
TK
TODD KISTLER
EF
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Ernestine F.
Columbus, OH
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Polite clean
Polite clean
Recommended
Employees worked with
TK
TODD KISTLER
Verified Customer
Westerville, OH
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2017
verified customerVerified Customer
Category: Service
Second chance
Ok so we will chalk the first experience up as an oversight but I took my car back to Dennis for the column steering recall and after they replaced the coupler, I stop to get gas and my gas tank won't open. Also I found out my trunk latch doesn't work either. These worked perfectly fine before I took my car so it seems odd that they don't work after Dennis worked on my steering column. I will be calling first thing Monday to see what they have to say. They are not building confidence in this consumer at all.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2017
Service Type: Repair
Category: Service
Neglectful
I did bring my car back the next business day and they cleaned my engine and topped the oil off but that was really inconvenient
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 05/03/2017 07:26 AM

I would like to apologize for your recent service visit. I am not sure how that could have happened but I am glad the staff took care os you right away. I spoke to Todd about the situation and he let me know it is cleaned up and he gave you a free oil change for the inconvenience. If there is anything else I can do for you please let me know.

Employees worked with
TK
TODD KISTLER
BH
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Brad H.
Columbus, OH
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly, consistent, and helpful
Always
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 05/05/2017 04:21 AM

Thanks again for choosing Dennis Hyundai for all of your automotive needs. It is always our pleasure assiting you.

Employees worked with
TK
TODD KISTLER
ML
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Michael L.
Westerville, OH
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good work on the car.
yes
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 05/01/2017 12:05 PM

Hi Michael! Thanks for the five star review. We appreciate the positive feedback and are glad you had a great experience at Dennis Hyundai with us! Please keep us in mind for any future repairs and have a great day.

Employees worked with
TK
TODD KISTLER
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