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SureCritic / Hyundai Dealer / St. Charles Hyundai / TRAVIS J LONG
TL

TRAVIS J LONG

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
58

Reviews of TRAVIS J LONG

Verified Customer
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
St Charles Hyundai is a great dealership. They are always helpful and very professional.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
HP
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Howard P.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
I has a good service it was quick and everyone was truthful and helpful.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
JI
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James I.
Lake Saint Louis, MO
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2022
Service Type: Repair
8
Category: Service
Response to my eval was prompt and well done. Showing care for the customer and good communications.
I appreciate St. Charles Hyundai and Kelly Sullivan to take the time to respond to my comments and show me that customer service is important to the dealership. Thank you for communicating. I realize this is a very difficult time with COVID affecting staffing.

Change my rating to 5 stars please.
KELLY S. from St. Charles Hyundai responded on 01/06/2022 12:58 PM

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation.  As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway.  Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service!  Happy New Year.
Kelly Sullivan

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast
Fast
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
RB
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Richard B.
Saint Charles, MO
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I have been a customer since 2005. I have always been treated well.
I only take my car to this dealership. I firmly believe their having the service history is like a doctor having a patients history. They even make notes of what to keep their eye on for future visits. I am pleased that if I ask, they will hand me back a vacuumed and washed car. Classy service.
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service and personnel.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/01/2021 06:47 AM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
RH
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Raymond H.
O'Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick repair work.
Excellent service.
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2008 Hyundai Azera
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
verified customerVerified Customer
Category: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Car kept over-nite
Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2008 Hyundai Azera
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
verified customerVerified Customer
Category: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Service Type: Maintenance
Category: Service
Dishonest
I have been a loyal Hyundai owner for 20 years (four vehicles) and Saint Charles Hyundai has serviced my cars for 17 years, most recently my 2008 Azera.

On the evening of May 11th, with ¼ tank remaining, I stopped for gas and found that the button on the driver side door that releases the tank door wasn’t working. I wasn’t able to fill up. I got a little panicky worrying about running out of gas and called St. Charles Hyundai. The service department was closed, and the woman answering the phone said that they were all booked up through the week. I told her my situation and she took my name and number for service to call me in the morning. She also suggested I just stop by the next day to see if they can at least open the fuel door so I can get gas.

I called the next day, explained my concern about running out of gas to Josh, the service manager, and he suggested I stop by so they can “look at it.” I drove right over and Tyler in service told me they could diagnose the problem and he could fit me in. He added that to diagnose is usually $146, but he would give me a “break” at $73. I paid the $73. I was still worried about running out of gas so I figured I had to. After an hour waiting, Tyler said that they diagnosed the problem and I need a new release button and it would cost $196 to repair. He would need to order the part. “$196 over and above the $73 I already paid?” Yes. I was not happy about paying nearly $300 to fix it, but what choice did I have?

Tyler then asked me to follow him to my car and he would show me how to open the door with the emergency release, which he did. I was dumbfounded. He knew I was completely unaware of the release. Why hadn’t he, or his manager, Josh, just told me about that in the first place?

I am disgusted by Saint Charles Motors' dishonesty, charging me $73 to diagnose a tiny, obviously non-working part, when they could have just told me about the emergency release and quoted me the $196 price on the repair, and let me decide what to do. Instead they just openly played me for a fool and took advantage of me. Evidently, a loyal 17-year customer means nothing to them.

That’s it. Never again. I will be looking for a new car within the next year and you can bet it won’t be a Hyundai or any vehicle from St. Charles Motors.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 05/19/2021 09:52 AM

Thank you again for the time on the phone today.  I am really upset with the way that we made you feel.  I am going to refund the money that you spent with us that day.  I work so hard on trying to make every customer feel like a part of our family and we have really failed you.  As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this.  I will continue to work every day to make each and every experience for each customer a 5 star experience.  I hope that at some point we will get the opportunity again to show you a 5 star experience.  Your satisfaction is important to us.  If you ever have any questions or need any help, please contact me directly.

thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Car kept over-nite
Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2021
Service Type: Maintenance
Category: Service
car kept over-nite
I believe the car should have been returned to me the same day.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 05/17/2021 08:56 AM

Thank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
ED
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Elijah D.
Lake Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
What makes this place great is the helpful employee brad.
This is one of the best dealers I have been to for service. Highly recommend Brad!
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
FW
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Franklin W.
Dardenne Prairie, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very professional. But hard to reach by phone later in the day
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
JS
gravatar
Jessica S.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 07:39 AM

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CC
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Christopher C.
Saint Peters, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/22/2021 02:29 PM

Thank you for you time today.  We will be working on figuring out a solution to your seat problem.  I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
BH
gravatar
Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied customer
The dealer gives you an appointment then upon check in , they give you an approximate completion time and have kept that time or best it.
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2021
Service Type: Repair
Category: Service
Good but takes long for a simple service
They took 2 hrs for an oil exchange and a manufacturer recall with this appointment but never mentioned they will take 2 hours to do it.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/15/2021 11:09 AM

Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal. 
Please reach out to me personally if you have any further concerns.
Thank you again. 
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
GS
gravatar
Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car repair
No comment
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
MB
gravatar
Mark B.
Saint Peters, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
verified customerVerified Customer
Category: Service
2018 Kona
We received good service!!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
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