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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
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TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jan 22 service
The repair on the electronics in my front passenger door was excellent. The new part was installed quickly, quicker than I expected. Originally, the work was suppose to take 3 hours, but it only took 1.5 hours. My door is working fine now. The technician did an excellent job! Tino also gave me excellent service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 12:02 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Baldwin Park, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Great customer service friendly staff! Prompt service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:25 PM

Thank you so much for the great review.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JK
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Jesse K.
Chino Hills, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Friendly Environment
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:38 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
BB
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Billy B.
West Covina, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close by. Great service
Great service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2019 08:20 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DI
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Donna I.
La Habra, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fair and Honest
Love the service staff. They’re all fair and friendly!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2019 12:11 PM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Colton, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ionic EV service
Everyone has always treated me quickly and proficiently. Excellent service and my car is well taken care of
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/16/2019 04:22 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We also appreciate 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RS
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Raquel S.
Hacienda Heights, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, friendly and fast service
At my first car service, didn't know what to do or what to expect; once I got there I was guided from the beginning where to go and where to wait and where to pick up. I left very satisfied knowing that they take care your car and the person.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2019 11:16 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JA
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June A.
Laguna Hills, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
I had right choice to have Hyundai as my commute car for everyday.
It is very safe and comfort car for me.
And maintenence service are very freindly and prompt.

Thank you so much.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2019 11:21 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BH
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Britney H.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
TINO (I think I spelled that right) lol.. was great! He was very helpful and quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2019 08:46 AM

Yes.  You spelled it correctly^^
Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Work
I came in for a problem with my front passenger side door. Further work needs to be done because a part needs to be ordered. But, I did get a wheel alignment done at a special discount. Everything was done by noon.
I still need to be contacted when the part comes in, but I don't anticipate any problems with the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/12/2019 10:42 AM

Thank you so much for the great review.
Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
Verified Customer
La Puente, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
staff is very customer centric
staff is attentive
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:40 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
KN
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Kendall N.
Whittier, CA
2016 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change for Rip Van Winkle
I was willing and ready to pay for services but offered a "free" oil change for bringing my vehicle in for the 1st time to Puente Hills Hyundai. Once my car was checked in, the tech found a grocery list of items that needed service (only 55,000 miles) that were way overpriced. Then it took 3 hours to get my oil changed. A little excessive I'd say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:38 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
VA
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Vanessa A.
Pomona, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
Good service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/03/2019 08:25 AM

Thank you for the 5 stars.^^
Happy New Year!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RH
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Rudy H.
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly personnel!!!
They are friendly, very informative and promptly. I had a great experience.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:08 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
CH
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Changman H.
Arcadia, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was great
Fast, Kindness, reasonable price, Great
Thanks
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:09 AM

 

Thank you for the 5 stars.^^
Happy New Year!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DD
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Dianne D.
Brea, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Fist Service
My first service was quick and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:26 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JF
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James F.
Hacienda Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
attentive, courteous service
Good communication with Tino, not pushy about having certain procedures performed.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:26 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
La Puente, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
The guy who helped was very informative and welcoming and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/18/2018 11:05 AM

We always appreciate positive feedback from our customers.
Tino will love this review.^^
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
IM
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Irma M.
El Monte, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is friendly and professional!
Best service dealership ever!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2018 10:21 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
Verified Customer
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good work
Let me know if two recalls on my car. Got that done and an oil change I was out in two hours.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/14/2018 11:58 AM

We understand your time is valuable.  We appreciate your feedback.  Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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