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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
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TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

Verified Customer
Rowland Heights, CA
2017 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great advisor
Very knowledgeable person and great to deal with
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RL
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Ruben L.
Baldwin Park, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb Customer service
As always a positive experience getting my serviced done at Puente Hills Hyundai. Thank you Tino for taking care of my car & myself with awesome communication. I really appreciate it.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019 04:33 PM

We understand your time is valuable.  We appreciate your feedback. Especially when it is a nice one like yours! Lol..

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
LN
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Lynn N.
West Covina, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The dealership was nice...
The staffs were extremely good and very pleasant at what they do every time we were there.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Thank you
Recommended
Employees worked with
TL
TINO LOZANO
BY
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Byong Y.
Arcadia, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Right high
Excellent
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Pico Rivera, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Most courteous staff and extremely helpful !
Always come in, and always get great service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:33 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
BS
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Barbara S.
Pico Rivera, CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service & considerate handling of problem
I was helped quickly & my service rep made sure I understood what was involved. He was great! I will definitely go back.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
WB
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William B.
Whittier, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Fast and Complete Service. Well Done!
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BZ
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Bing Z.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
g
aaa
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JW
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Jose W.
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was great. No problems. Friendly service
Recommended
Employees worked with
TL
TINO LOZANO
RR
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Ruben R.
La Puente, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Took my 2012 Sonata for an engine replacement under a recall and Tino from service provided excellent service. I was given a loaner vehicle until my car was repaired. Thanks Tino!
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
Ontario, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Took forever to do oil change
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/25/2019 12:07 PM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
RC
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Robert C.
Whittier, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PM Service
Excellent Customer Service.
Your personnel are always courteous and respectful.
Thank you for your commitment to your clientele.
Recommended
Employees worked with
TL
TINO LOZANO
RK
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Robert K.
Alhambra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
It may have taken a while to locate the problem but they did find it and offered me a loner while they had my car.
This is outstanding service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/19/2019 10:34 AM

Your kind words are much appreciated.

We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
GM
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Gladys M.
Baldwin Park, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was good
I like how they resolve the problem on my car and sugestións to fix others issues ??
Recommended
Employees worked with
TL
TINO LOZANO
PF
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Patricia F.
Whittier, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Thank you
Recommended
Employees worked with
TL
TINO LOZANO
MP
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Maria P.
La Habra, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got my service completed in a reasonable amount of time - not bad for a Saturday!!
I took my vehicle in for its one-year (15K) service on a Saturday. I was expecting to wait at least 3-4 hours because it was on a weekend. I appreciated being able to get my vehicle taken care of in a relatively short amount of time.
Things to improve: Pricing!! It would be good to offer the customer a more comprehensive package upfront. I feel that there were services that were added that should have been included in the 15K service such as tire alignment. Also, if another service was added, a discount should be considered ahead of time.
Other than that, I appreciate having the service manager work with me on cost and the service team working really hard to deliver my car back to me as close to the promised time as possible with my car washed and vacuumed to boot. Thank you!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:23 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

As for pricing, I will look into it.  I will try to make the package to be more customer friendly.^^

Thank you for the 5 stars.      

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
RK
gravatar
Robert K.
Alhambra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great serviveand people
The people are great.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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