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TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

VL
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Victoria L.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service and Great Workman ship on my car
Great Customer Service and Great Workman ship on my car.
Thank-you!
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
RD
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Ronald D.
Walnut, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy to schedule service
Service was easy to schedule and done in a timely manner
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2019 12:01 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Chino, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Friendly service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2019 12:00 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
JV
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Jessica V.
Covina, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and efficient thank you Puente Hills Hyundai
Addressed all my concerns I appreciate the service experiance I get when I come here!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:31 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
SS
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Stephanie S.
La Puente, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
They make sure they solve any problem my vehicle may have and keep me updated and thoroughly explain the process.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:32 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and Helpful Service
I always have a pleasant experience getting my car serviced at this location. Everyone is helpful and friendly. Most importantly, my car is ready for pick up on time.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Rowland Heights, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Quality
Excellent and Quick Service...
Recommended
Employees worked with
TL
TINO LOZANO
DS
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Dennis S.
Pasadena, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills
Good. Better than other service areas.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:04 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Jayson M.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Definitely Coming back
Customer service is great and the staff is wonderful. They made sure you come out satisfied with their service. The waiting area is roomy and plenty of seats to relax while you wait for your vehicle to be serviced. Its a very clean environment.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:07 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JM
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Jaime M.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Thank you
Recommended
Employees worked with
TL
TINO LOZANO
JD
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Jianmin D.
Azusa, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance was detailed
Good job but if the cost of maintenance can be reduced it will be better
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:56 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DM
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David M.
Rowland Hghts, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
They did what I requested -- the basic factory 60K service, although they did try to persuade me to upgrade my service to PH recommended service, which I declined.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:51 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JC
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Juliette C.
Hacienda Heights, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car servicing
I made an appointment and when I arrived they immediately did the paperwork. The work (30000 mile servicing in addition to a recall issue. Theycompleted the work and were finished in less than the promised time of 2 hours.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 08:50 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SK
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Seorim K.
Los Angeles, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, friendly, and fulfilled all my needs.
Great service, friendly, and fulfilled all my needs.
Recommended
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
GM
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Gladys M.
Baldwin Park, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It just excellent ?? ?
Everything was excellent customers service with I don’t remember the last name but he helps me on everything he’s name is Tino .. ??
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BN
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Bernadette N.
La Palma, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly atmosphere and fast service.
Didn't have to wait long for the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:59 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JM
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Jaime M.
Walnut, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service updates
Service writer Tino kept me updated on status of repairs. Tino also kept repair cost down. Thank you.
Recommended
Employees worked with
TL
TINO LOZANO
FM
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Frank M.
Rosemead, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FHMontoya Genesis coup
Quick service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:55 PM

 

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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