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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

JC
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Jeffrey C.
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch
Service was outstanding, above and beyond all expectations
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/04/2020 08:54 AM

Thank you for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JM
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John M.
O Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales & Service
Very confident and professional sales person who was not high pressure, but aggressively made the sale happen. I felt he was working for me
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/22/2020 02:26 PM

Thank you for the survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JJ
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Jeffrey J.
St. Louis, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great First Service Experience
I bought my Hunday in March and took it in for first service in July. Things went very well. My service advisor, Tyler, was thorough, explained things well, and the work was done very timely. I actually have worked with two service advisors, Brad and Tyler, and they will both be my go-too’s for future service. I live closer to a South County dealership but this is where my business started and this is where my business will continue.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/22/2020 02:26 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JN
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Jason N.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Went in for an oil change and brought to my attention that I was approaching 100,000 miles. I was told about and explained in detail what services are manufactured suggestions on what should be done. I went a head with one of them and will get the rest the next oil change. I liked the fact that they were explained and not forced or pressured in any way to get them done. They were fast and courteous. I also appreciated that they had face masks on, plexiglass barriers, and very aware of the situation of what we are dealing with.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
CS
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Charles S.
Lake Saint Louis, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment on time
I brought my car in for an emission test. Service tech was pleasant and efficient. Waiting room is clean and comfortable.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thanks for the great five star!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
quick in & quick out
Have had all service work done on my 2012 Elantra since new. Overall I am satisfied with my service experiences at this dealership.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/13/2020 09:41 AM

Thank you for completing the survey.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BO
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Brian O.
O Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service as usual.
Great quality works as usual. Very professional and courteous.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/09/2020 06:19 AM

Thank you for the great survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Steelville, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
verified customerVerified Customer
Category: Service
Thank you
Thank you to Tyler you solved my complaint. Once again the service was great.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Steelville, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
verified customerVerified Customer
Category: Service
Thank you
Thank you to Tyler you solved my complaint. Once again the service was great.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2020
Service Type: Repair
Category: Service
If you are having a bad day don't take it out on customer
The service was good but the lady taking my payment was very rude. I'm aware she came off her smoke break to help me but I didn't ask her to. I was waiting very patiently since I was told they would be open till 9, no one was in service area at the time. Tyler informed me that I needed to initial and sign some papers for the warranty, she was very rude about that too. I would highly recommend Tyler, he was very helpful and polite.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/03/2020 07:07 AM

Thank you for the great conversation over the phone. We will be in touch shortly. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
LK
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Leslie K.
Wentzville, MO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly staff and easy to get car in for service same day or within a week. They recommend services and don't push when you decline them. Only thing that would make it better is if they washed car after service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/06/2020 06:49 AM

Thank you for the survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
GR
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Gerald R.
Saint Charles, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/01/2020 06:10 AM

Thanks for the great survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
GS
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Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Provided good insight to fix a problem that did not know I had
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/25/2020 02:05 PM

Thanks for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
PN
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Peter N.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good experience
Helpful, prompt and friendly.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/11/2020 12:19 PM

Thanks for the survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and maintenance
Excellent service as always. I have complete trust in Hyundai’s Service Personnel.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/01/2020 10:40 AM

Thanks for the great survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
PH
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Patricia H.
O'Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Friendly Service
Every time I have had my car serviced, I also received fast and friendly service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/01/2020 10:28 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
GS
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Gary S.
Lake Saint Louis, MO
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Spent Time On My Issue
My car had an unexplainable electrical problem. The Service Manager and Technician went through many possible issues and found one that could be the cause, explaining to me what to do if the issue does not get resolved.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/07/2020 04:57 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
RM
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Ronald M.
Saint Charles, MO
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Good
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/04/2020 05:10 AM

Thank you for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service I receive is always over the top. They acknowledge you when you arrive and keep you posted as what is going on with your car. Thumbs up to the service department.
Recommended
Brad D. from St. Charles Hyundai responded on 04/20/2020 01:33 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great experience
Your Service department is top notch! I wish I could say the same of your sales team.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/20/2020 06:25 AM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
NA
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Nicholes A.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
Excellent
Recommended
Brad D. from St. Charles Hyundai responded on 04/14/2020 04:59 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
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