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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

JK
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John K.
O'Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
*
*
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/12/2018 11:12 AM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Good
Not pushy and the gentleman I dealt with was responsive to my requests and followed through with my requirements.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/12/2018 11:12 AM

Thanks for the survey, we appreciate your business at St. Charles Hyundai! Let me know how we can earn that fifth star! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Headlight replacement
Quick repair
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/11/2018 02:39 PM

Thanks for the 5 star review! We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Still never received car wash
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/11/2018 02:51 PM

Thanks for the feedback on your last service visit. I'm sorry that your vehicle was not washed on this visit. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment
Appointments only work if they get you in on time first time I had to wait
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/07/2018 10:16 AM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
AV
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Amanda V.
Foristell, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Ssrvice
The service is exceptional! Whether it's a small routine visit or something larger I am always very well taken care of!!!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/06/2018 05:26 AM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
All the people at Hyundai are at your service. The coffee is always ready. The show room is so clean and busy.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/06/2018 05:25 AM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
NL
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Nicola L.
Collierville, TN
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Customer service was on point
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/30/2018 02:55 PM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KC
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Kim C.
Saint Charles, MO
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
We received a good oil change but it took 2 hours for it to be completed
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:26 PM

Thanks for the survey we appreciate your business at St. Charles Hyundai with us. I apologize for the inconvienence for how long it had taken the day of your service. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
GH
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Gaye H.
Missouri
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service 100%
Great service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:26 PM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JP
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Jasmine P.
Florissant, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Improved Service
I half service with this dealership months ago and I can definatly say the service has improved. I came in for a routine oil change and tire rotation. I was in and out within 40 mins. Never had service of any type that quick from a dealer.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:26 PM

Thanks for the survey we appreciate your business at St. Charles Hyundai with us. We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missing window sticker again
I brought my car in for an oil change and they forgot to put the sticker on my window that says when the next one is due. This is not the first time this has happened. I've said before, it's not the sticker but a lack of attention to detail. If the little things are overlooked how do you know the big things aren't. My last experience was a missing window sticker and no windshield fluid. They did offer a free oil change service and I brought my car in and everything was excellent, they even washed it. I happily brought my car in again this time, and was left again with doubt. It's unfortunate because everyone that I've ever worked with is very professional and courteous, customer service is spot on.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:33 PM

Thanks for the survey we appreciate your business at St. Charles Hyundai with us. I apologize for the inconvienence about the stickers they tend to fall off they aren't too adhesive. We hope to see you soon for your next scheduled maintenance Thank you. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MT
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Mark T.
Saint Peters, MO
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey response
Convience.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:35 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O'Fallon, MO
2014 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Car is shaking after and Oil Change
Car started shaking after an oil Chang these guys did!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/28/2018 02:35 PM

Thanks for the survey we appreciate your business at St. Charles Hyundai with us. I apologize for the inconvienence and we hope to see you soon for your next scheduled maintenance and we will be in touch shortly. Thank you. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent service and accommodating personnel
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/23/2018 03:04 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Doug w
They are working in my best interest.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/23/2018 03:04 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
Verified Customer
Chesterfield, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/23/2018 03:04 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RB
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Rebecca B.
O Fallon, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Once again in and out with ease
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/23/2018 03:04 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KW
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Karen W.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My hometown Hyundai
Everything was great except i was suppose to get a car wash and didnt get it they always seem to not want to do that
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/23/2018 03:04 PM

Thanks for the survey. We appreciate your business at St. Charles Hyundai with us and we apologize for the miscommunication and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
LB
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Loretta B.
Saint Charles, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, accommodating, trustworthy service!
I have bought 4 Santa Fe vehicles at St. Charles Hyundai. I keep purchasing vehicles from them because of their excellent service dept. I trust what they say and they are always accommodating and friendly to me.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/14/2018 10:19 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
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