WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

SD

Sharron D.

Largo, MD

2003 Hyundai Sonata

12/17/2017

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

My service advisor, Will Bishop, makes the place great. I also get to chat with my salesman, Charles Bevins, who has sold me three Sonatas. All of the staff are nice, friendly and efficient.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/18/2017 08:45 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2008 Hyundai Santa Fe

12/14/2017

Service Type: Repair

Verified Customer

Category: Service

Service Department

It was my first time at the new location in Capital Heights, Maryland. Very large facility. Great Service department. Service Rep was very helpful and friendly. Will definitely return.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/15/2017 09:21 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

PB

Phyllis B.

Upper Marlboro, MD

2013 Hyundai Sonata

12/12/2017

Service Type: Repair

Verified Customer

Category: Service

Service Professionals

The Service Representatives have been friendly and professional and usually gift a car wash. I think it comes from Service Manager!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2017 09:34 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Marzeloraine B.

Fort Washington, MD

2011 Hyundai Tucson

12/12/2017

Service Type: Maintenance

Verified Customer

Category: Service

Cooperative persons, great seating area, refreshments served

Initially I was concerned about the service my vehicle had received and the timeliness of the response. After conferring with the supervisor, I was very satisfied with the results. I appreciate the outcome of my concerns. I think it was eventually handled in a courteous, professional manner.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2017 09:35 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FD

Furman D.

Clinton, MD

2015 Hyundai Azera

12/12/2017

Service Type: Maintenance

Verified Customer

Category: Service

Fast and easy quality service.

Excellent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2017 09:36 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Clinton, MD

2017 Hyundai Santa Fe S

12/10/2017

Service Type: Repair

Verified Customer

Category: Service

Just tell me what's going on

Provide status communication. The service was okay.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/11/2017 07:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. We appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

BG

Betty G.

Washington, DC

2011 Hyundai Santa Fe

12/09/2017

Service Type: Repair

Verified Customer

Category: Service

Services

Will is my service advisor & I get excellent customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/11/2017 07:17 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DE

Denise E.

Upper Marlboro, MD

2012 Hyundai Sonata

12/06/2017

Service Type: Repair

Verified Customer

Category: Service

Friendly Service with a Smile

I love great customer service and I received great customer service from Pohanka on my last visit. Shout out to Will Bishop! His smile and enthusiasm confirmed that I was spending my hard earned money in the right establishment. The cashiers were even helpful and customer service friendly.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/07/2017 06:19 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

James W.

Waldorf, MD

2013 Hyundai Sonata

12/05/2017

Service Type: Repair

Verified Customer

Category: Service

Recall Repair

Done on time and people are nice.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/06/2017 07:27 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NB

Naomi B.

Washington, DC

2012 Hyundai Sonata

12/03/2017

Service Type: Repair

Verified Customer

Category: Service

Service

Convenient and excellent service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/04/2017 08:55 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MN

Marsha N.

Washington, DC

2013 Hyundai Elantra

11/30/2017

Service Type: Maintenance

Verified Customer

Category: Service

hundyi elantra 2013

the service was fine,need to do better on time frame

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/04/2017 09:08 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CW

Claudia W.

Upper Marlboro, MD

2012 Hyundai Elantra

11/24/2017

Service Type: Maintenance

Verified Customer

Category: Service

75000 mile mai tenance

Almost five years and always go to Pohanka for service — the same place I purchased.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:40 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SR

Spencer R.

Woodbridge, VA

2016 Hyundai Elantra

11/24/2017

Service Type: Maintenance

Verified Customer

Category: Service

They listen to you and let you make the call

Great job keep up that good work

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:45 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2012 Hyundai Sonata

11/20/2017

Service Type: Repair

Verified Customer

Category: Service

Great job Will!

Great customer service. Honest and knowledgeable about my concerns.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/22/2017 12:53 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Oxon Hill, MD

2016 Hyundai Sonata

11/19/2017

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service!

Great customer service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2017 08:22 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Glenn Dale, MD

2013 Hyundai Elantra

11/19/2017

Service Type: Repair

Verified Customer

Category: Service

First time bad services/and after warranty goes out.

Took my car in so I can feel comfortable with her traveling on he road. Took the car in for specific problems, and the two things I had problems with where not done. They talked us into a servicing of which the warranty had just gone out. And the two issues we came there for were not even taken care of. Now the car will not start, only a few days after taking it in to them.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2017 11:08 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, there is also no email on file for you, please send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Silver Spring, MD

2017 Hyundai Elantra

11/16/2017

Service Type: Repair

Verified Customer

Category: Service

xxxxxx

xxxxxxxx

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2013 Hyundai Sonata

11/05/2017

Service Type: Repair

Verified Customer

Category: Service

Hyundai

I had to get my engine replaced and they were courteous with the entire process.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 11:57 AM

Thanks so much! We appreciate you taking the time and giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2012 Hyundai Sonata Hyb

11/04/2017

Service Type: Repair

Verified Customer

Category: Service

Customer Service

As always, Mr Bishop provided excellent customer service. Thank you to the mechanic(s) also

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 11:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business; your service advisor Will is grateful for the trust you’ve placed in him and our company. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FL

Francis L.

Clinton, MD

2012 Hyundai Elantra

11/03/2017

Service Type: Maintenance

Verified Customer

Category: Service

because of Mr Will Bishop, service Advisor at the fron desk.

because of Will Bishop, service advisor at the front desk. He made you feel like he want you as a customer and you to return to get your car service at Hyundai . Thanks again Mr Bishop for you help.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 11:55 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Will is ecstatic to hear you enjoyed your experience, along with our entire staff, who enjoyed catering to your needs as much as you enjoyed your service. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

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