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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

BL
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Brittany L.
Mitchellville, MD
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service wonderful, but Service wait time could improve
Went in for a tire replacement and while the service was great, it took 2 1/2 hours of waiting time before it was considered completed which is way to long for a tire replacement
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/20/2017 01:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
VP
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VERONICA P.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire trouble leads to great service
I came into Pohanka because of a tire issue, while I was there I was reminded of an upcoming oil change, both issues were handled with professionalism and I really liked that someone noticed the mileage and suggested that I save a trip and get both things done in one visit.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/09/2017 06:08 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
EO
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Ebony O.
Rockville, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was excellent.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:31 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
BP
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Bethany P.
Alexandria, VA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Dependable and Efficient!
I bought my Santa Fe Turbo from Pohanka and have only brought it here for service and I have never had a bad experience or been disappointed.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:33 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
Verified Customer
Hyattsville, MD
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service requested was too long
The amount of time I had to wait for vehicle to be service was my biggest issue. I arrived at 7:00 am. Around 11:30 the tech came over to tell m about other issues that was diagnosed . Half of my day was over. Too long of a wait
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/24/2017 05:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
AG
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Anthony G.
Washington, DC
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ag
I went in for two issue but waited 3 hrs to get head light done
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/17/2017 12:09 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
WB
WILL BISHOP
WB
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William B.
Waldorf, MD
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is great.
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/17/2017 05:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
KL
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Kiera L.
Bladensburg, MD
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job
I stayed a bit longer than told, but I don't mind as long as what needed to be fixed was fixed. Also, when dealing with auto, you never know until get "under the hood."
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/12/2017 05:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
LJ
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Lauren J.
Washington, DC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great speedy service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/04/2017 04:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
PS
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Paul S.
Columbia, MD
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Hyundai is a Quality Dealership
Excellent purchase experience, very good service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/04/2017 11:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CW
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Claudia W.
Upper Marlboro, MD
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled Maintenance
Service was very good. I also had two new tires installed and front license plate was bent, don't know why? This was second time when I got first two tires, but was able to bend back into place. Now kind of wrinkled.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 11:28 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
KH
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Kyla H.
Suitland, MD
2014 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sold a used car with a failing engine
I was sold a 2 year used car, in which the engine died in lesd than two months. It was a scary, dangerous ordeal, and the repairs too very long.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 06:00 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
WB
WILL BISHOP
MM
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Mildred M.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
I received top-notch service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/21/2017 11:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CP
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Carl P.
Washington, DC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall performance
I have always had excellent experiences when I visit this establishment.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/14/2017 11:26 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
JF
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Joseph F.
Cheverly, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service is outstanding.
c
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/13/2017 07:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
HW
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Henry W.
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location
Clean space, friendly staff.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/11/2017 07:29 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
FY
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Francis Y.
Washington, DC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My review
Very good.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/08/2017 06:10 AM

Thank you for taking the time to tell us about your experience at Pohanka Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the Pohanka Hyundai store, I am sorry to hear that you found the level of the music unsatisfactory. I will talk to the sales staff to make sure we keep the music at a acceptable level.
 
Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
PB
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Phyllis B.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A/C Malfunction
This was my first encounter since purchasing in Dec. 2016 and Will, the agent I was referred to was pleasant and helpful. The waiting area is nice, however the agent arranged a shuttle.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/02/2017 10:40 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
KT
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Kimbley T.
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My service rep is amazing. Will Bishop is the best
Customer service. He explains everything.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/26/2017 03:23 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
TJ
gravatar
Tiffeny J.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Excellent service from start to finish...
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/24/2017 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
WB
WILL BISHOP
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