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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

LW
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Lenora W.
Suitland, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love My car
Friendliness plane and very professional
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 11/08/2016 07:23 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
JR
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Joshua R.
Accokeek, MD
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Close to work site and service has been good\timely
JPR
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 11/07/2016 11:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
JA
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Joseph A.
Washington, DC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your staff is excellent and very polite
Yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 11/07/2016 05:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Temple Hills, MD
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So so Service.
A customer will receive a warmer welcome from a dealer (assuming that you would like to buy a car), rather than the service department. The service agents stared into space as I waited in line, after a minute or two I was recognized. Finally after the Service was done, I was given my car keys, without a thank you. And then I went to the cashier as she stared at the floor for a minute or two before ringing me up. Not satisfied with the service.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 11/04/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 11/04/2016 05:29 AM

Thank you for your review. I do apologize how this visit went and would like to discuss this with you. I will for sure have a discussion with my staff.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Clinton, MD
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/31/2016 07:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
FW
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Frederica W.
Capitol Heights, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/26/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
TC
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Thomas C.
Upper Marlboro, MD
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/21/2016 10:36 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
KB
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Kevin B.
Upper Marlboro, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The 6am opening time is great
Great service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/20/2016 04:56 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
GG
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Gregory G.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will and Sean.
Will and Sean.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/16/2016 12:21 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
KM
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Keith M.
Bowie, MD
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Damage to Car Had To Be Repaired by Competitor
The use of the wrong parts led to a series of subsequent failures. The car failed and had to be towed to a competing dealer for repairs. I had to pay the second dealer for the work to be done properly, along with the repair of the subsequent damage.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/14/2016 06:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me about this! I apologize that this happened. I would like to see what was done.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DC
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Dwayne C.
Washington, DC
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1
.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/13/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. We have been short staffed recently and I do apologize for the delay, please contact me so we can discuss your visit.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Capitol Heights, MD
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleasant people
Yea
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/12/2016 04:56 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
District Heights, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The perfect place to go!
Will Bishop is awesome and very knowledge. He sets the bar for service and I was in and out. Wouldn't image taking my 2016 anywhere else for service.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/08/2016 05:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
GT
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Gloria T.
Temple Hills, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant environment in the waiting area.
Service is always to my satisfaction
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/07/2016 07:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
LA
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Linda A.
Upper Marlboro, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
I have been going to Pohanka for many years and have always been given great service. Everything is always explained to me and I'm usually out in the time quoted to me. The employess have been friendly and professional. I have never taken my cars to anyone else. Thanks
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/28/2016 05:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
AS
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Angela S.
Hyattsville, MD
2012 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2016
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
AL
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Adric L.
Fort Washington, MD
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service but I should not have to wait over 2 hours for a standard oil change every time.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer care
Very happy with the care that is given to customers from sales personnel to car care and maintenence.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CC
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Clarence C.
Suitland, MD
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpfulness of the service representatives.
While I was waited on by Will Bishop this time, I have also been equally well-served by Sean.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/21/2016 03:31 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
JW
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Jeffrey W.
Bowie, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Quick and efficient
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/21/2016 03:03 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
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