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#1 Cochran Hyundai Monroeville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,912 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
295
Total ReScores
4.8
ReScore Average
80
Net Promoter Score ®

Business Details

About

#1 Cochran Hyundai is your one stop dealership for all of your service and repair needs! #1 Cochran Hyundai is your one stop dealership for all of your service and repair needs!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(412) 374-1111

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4520 William Penn Highway Monroeville, PA 15146
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,912 Reviews)

KN
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Kim N.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
10
Category: Service
Inspection
I was working with TJ and he was very helpful and friendly.

EM
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Eugenia M.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2023
10
Category: Service
Recent purchase of a 2023 Hyundai Tucson, Limited
I had an appointment at #one Cochran Hyundai in Monroeville on August 21 with my dealer, Don Dressler, (to set the stage Don is a phenomenal salesman). We talked about the close out of my previous lease. Don gave me his undivided attention through this whole process. He explained in Laymans terms so that I could understand the process of closing out my lease, asking me the necessary questions of rather I want to buy out the least or purchase a new vehicle. He and I went back and forth after a couple hours of talking and decision making. I decided to purchase another lease. Don explained the necessary steps that I had to take in order to go forward. Don was so patient with me that at this point, I wanted to give him an award for best salesman of the year if it was in my power . He gave me plenty enough time to make a decision and did not hassle me one bit actually, he walked away and gave me time to think. He came back to me with an offer and a color of a vehicle that I wasn’t very satisfied with. He left me again to think about the decision and came back and said come with me to see this vehicle that was parked in the lot a 2023 Beautiful Cobalt Blue Hyundai Tucson, Limited vehicle . I was thrilled with tears in my eyes because it was a vehicle and the color that I always imagine myself in. Don, made it possible for me to purchase this vehicle. I felt it was a dream. Come true.. I have been buying vehicles from # One Cochran Hyundai, Monroeville from 2003 until the present. I’ve only dealt with two salesman at Hyundai and Don, is one of the two.Don who is phenomenal should be given an
award . He takes his time, is very courteous, respectful of persons, very outgoing make the process so easy, have the right answers for any questions that you may have always have million $ smile on his face, which is real I can always sense the sincerity in his mannerism. Not only is he a good salesman but a respectable person, willing to go the extra mile to show you his gratitude.

I would also like to extend the professionalism of the Hyundai Finance department …… two gentleman waited on me. Their names escaped my memory however, they know who they are. They showed concerned for the questions that I had and answered them appropriately plus made sure that I understood the process of financing my vehicle. They as well was very patient with me because I have many questions and I was so appreciative of this. I’d just love Hyundai and all the professionalism, attitudes , dedication and disposition of the whole crew.

Thank you for being there for the many people who depend on a reliable car dealership, such as # one Cochran Hyundai, of monroeville.

THANK YOU !!!

PS
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Patricia S.
Trafford, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2023
0
Category: Service
Horrible Service Department
My mother has been dealing with a service writer named Michael for an oil consumption issue. Every test has been done and by Hyundai standards a new engine is the only fix. Michael’s lack of communication is awful. At one point he told us that our claimed expired, yet no solution was attempted. Contacted the service manager and was given the whole shocked response and this would be corrected. Nope nothing changed, we started this issue which is on the recall list at approx 78k miles. And at this point think we are being stalled until the 100k mark and be told, oh sorry not our problem. Everybody has given words but nothing writing stating this would fixed no matter the time frame. Now given this is 2 1/2 years later. It’s a run around and I think Rob Cochran got too big and needs to remember his roots. He accepts all the awards for great customer service, how is this great. Leaving a 70 yr old woman hanging and treating her with the typical attitude towards woman in regards to car dealerships. I hope a GM sees this and contacts us Patty S.

DC
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Donna C.
Monroeville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2022
9
Category: Service
Excellent service.
Dale Szalanczy was exceptional ***** He was very attentively to my needs. Always very helpful.
Also, I am sorry I don't know her name but the receptionist is very friendly.

JC
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John C.
Jeannette, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
10
Category: Service
Awesome Service
I have to say, What a great service staff at the Hyundai dealership in Monroeville,PA I was even greeted by the Service Manager Edward Lynam, great guy. I also appreciate the concern given to me from Shawn in the Sales department, another great guy..Thank You

MD
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Max D.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Dale was great as always, no complaints, car is back to normal and all under warranty. Awesome
ED L., Service Director from #1 Cochran Hyundai Monroeville responded on 04/05/2022 06:57 AM

Good Morning,
Thank you so much for taking the time to complete the survey with a 5 star evaluation.
I appreciate the kind comments.
Have a great day!!

Ed Lynam Service Director 412-482-1415

Verified Customer
Rankin, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
10
Category: Service
They made things right
They called me after my visit, listened to my concerns and they made things right. Very few businesses do that today. I appreciate it and that's good customer service.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2022
Service Type: Maintenance
3
Category: Service
Price breakdown was off.
They gave me a breakdown of the cost of the work I added it up and included tax but it came out to more in the end and my salesperson could not tell me why.
ED L., Service Director from #1 Cochran Hyundai Monroeville responded on 03/30/2022 03:26 PM

Good Evening,
Thank you for taking the time to complete the survey.
Have a great night!

Ed Lynam Service Director 412-482-1415
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/30/2022 03:54 PM

Good Evening, Thank you so much for completing the survey with a 5 star evaluation. I appreciate your kind remarks and your loyalty. Have a great evening!!


Verified Customer
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
They were very nice, professional, and informative
ED L., Service Director from #1 Cochran Hyundai Monroeville responded on 03/29/2022 10:49 AM

Good Afternoon,
Thank you so much for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.
Have a great day!!

Ed Lynam Service Director 412-482-1415

Verified Customer
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My experiences at Cochran Hyundai are very positive no matter which department or who I am dealing with.
Very professional and caring dealership.
ED L., Service Director from #1 Cochran Hyundai Monroeville responded on 03/27/2022 05:18 PM

Good Evening,
Thank you so much for taking the time to complete the survey with a 5 star evaluation.
I appreciate all you positive feedback and loyalty.
Have a great day!

Ed Lynam Service Director 412-482-1415

RP
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Ronald P.
Sarver, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Scheduled Maintenance
Dale Szalanczy was a good listener and attentive to my needs. He cares.
ED L., Service Director from #1 Cochran Hyundai Monroeville responded on 03/27/2022 12:21 PM

Good Afternoon,
Thank you for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.

Ed Lynam Service Director 412-482-1415

JC
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James C.
Apollo, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Category: Service
Maintenance appointment
Bob Johnson is always a great help! Thanks Bobby!!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Maintenance
8
Category: Service
Maintenance appointment
Great service from Bob Johnson! He’s always so helpful
Thanks Bobby
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/23/2022 11:57 AM

Good Afternoon,
Thank you for taking the time to complete the survey.
Have a great day!

Edward L. from #1 Cochran Hyundai Monroeville responded on 03/23/2022 03:21 PM

Good Evening, Thank you so much for taking the time to rescore the survey with a 5 star evaluation.  We appreciate it. Have a great night


BC
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Barbara C.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance to my car
Excellent service, car was ready when promised and it was super easy to schedule!
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/21/2022 07:10 AM

Good Morning,
Thank you for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.
Have a great day!!


TS
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Tracy S.
Monroeville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very Pleased
Dale Szalanczy always goes above and beyond in order to ensure that the customer is satisfied. I greatly appreciate that.
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/21/2022 07:10 AM

Good Morning,
Thank you for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.
Have a great day!!


MH
gravatar
Michael H.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
My car battery died but I was able to get it to the dealership. In spite of the service department being busy to the point they were scheduling service 3 weeks out Bob was able to squeeze me in for a battery replacement. While my car was going to be there I requested that the oil be changed and it was recommended a fuel injection service be done. My car was ready for me to pick up within 24 hours. Great Service!
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/21/2022 07:09 AM

Good Morning,
Thank you for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.
Have a great day!!


Verified Customer
New Kensington, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Very friendly and efficient staff. Excellent professional service then cleaned my car before delivery.
Edward L. from #1 Cochran Hyundai Monroeville responded on 03/18/2022 04:45 AM

Good Morning,
Thank you for taking the time to complete the survey with a 5 star evaluation.
I appreciate all the positive feedback.
 
Have a great day!!

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