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54th Street Auto Center

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(415 Reviews)
66
Write a Review

Score Details

5 stars
77%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
2.7
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service. 54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(212) 265-3120
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
415 W 54th St New York, NY 10019
Get Directions

Affiliations

54th Street Auto Center's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(415 Reviews)
Write a Review
Recent Reviews
KD
KEVIN D.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2025
verified customerVerified Customer
1
Very clean, nice knowledgeable people, extremely friendly, extraordinarily expensive.
My car broke down and I chose this place due to the proximity. And being a AAA approved shop. Very clean, very nice people, knowledgeable. Labor is essentially $200 an hour. So beware, unless you are rolling in dough. My recommendation would be to be towed to Astoria. Not because it's a good mechanic but because even the very simplest of repairs is going to cost you at least $300. I wasn't unhappy with the dedication of the people, but I'm going to be breaking rocks in the hot sun in debtors prison. Get your car towed either way further uptown or frankly Astoria.
JH
JASON H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
My car broke down
My car broke down and needed to be towed. The guys at the shop fixed it up at a reasonable price and were friendly and professional.
WP
WAYNE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
8
Good
Good people, professional and polite!
CD
CHRISTOPHER D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Quick and knowledgeable service.
Walk in customer and needed a new battery. Was able to get it replaced same day in about 30 minutes. Professional and knowledgeable staff throughout.
GF
GARY F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
From out of tow
The shop took my car in and did what was needed to fix with great customer service!
Quincy from 54th Street Auto Center responded on 03/12/2025 06:35 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

RM
REBECCA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Rom
Excellent customer service once again
Quincy from 54th Street Auto Center responded on 03/12/2025 06:35 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

GG
GREGORY G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
8
One can only sleep soundly if the kids and the car are taken care of.
They check everything. No bad surprises. Excellent.
Quincy from 54th Street Auto Center responded on 03/12/2025 06:35 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

AI
ALEKS I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Na
Na
Quincy from 54th Street Auto Center responded on 03/12/2025 06:35 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

AM
ARTHER M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
9
Very Good.
The staff and workers are very thorough and easy to talk to.
Quincy from 54th Street Auto Center responded on 02/12/2025 07:13 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

Quincy from 54th Street Auto Center responded on 03/12/2025 06:34 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

BISCUITS AND BATH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Excellent Autocenter
We at Biscuits and Bath have had all of our 5 vans serviced at 54th. ST. Autocenter for more than 15 years with ( O ) problems. They take real pride at what they do and advise when needed. I will look no further for a mechanic to service our vans.
A+++...
Quincy from 54th Street Auto Center responded on 02/12/2025 07:12 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

WL
WARREN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great service!
Quality shop!
Quincy from 54th Street Auto Center responded on 01/27/2025 07:17 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

JL
JOSEPH L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2025
verified customerVerified Customer
8
Review
Have been going there for years
Quincy from 54th Street Auto Center responded on 01/23/2025 10:56 AM

Thank you for your review and sharing your excellent service experience! We appreciate your business.

DK
DAVID K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Excellent
Great place and people
Quincy from 54th Street Auto Center responded on 01/10/2025 11:00 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

AR
AI R.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2025
verified customerVerified Customer
0
Go anywhere else.
The shop I was towed to, 54 West Auto, absolutely preys on AAA customers who think they are getting a deal. I was charged $230 per Goodyear tire, I have never in my life paid more than $140 per tire. The 10% discount offered was only on labor, so it did not save me any money and certainly resulted in me spending significantly more on this repair than I would have at a retail repair shop.

I am glad that I am safe and now able to use my vehicle, but this $650 repair is much more money than I have to spare at this moment. I feel like a victim to some scam, shame on you all.
Quincy from 54th Street Auto Center responded on 01/10/2025 11:22 AM

We're sorry to hear that you felt the cost to repair your vehicle was higher than expected. We reviewed your bill for accuracy and confirmed that you were charged correctly for the two tires that were replaced on your vehicle. Please keep in mind that you made fully aware of the price and approved replacement of the tires. You could have easily taken your car somewhere else if you were unhappy with the price. Mid-town Manhattan are often higher than rates found outside the city.  Located in Hell's kitchen, we are actually the lowest priced shop in our area. We know this because we survey our local market on a monthly basis. If you have any further questions or would like to discuss the matter further, please reach out to us at your earliest convenience. 212-265-3120 | info@54thstreetauto.com

TA
THOMAS A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Caring & highly competent
Kevin Wright and the crew are the best!
Quincy from 54th Street Auto Center responded on 01/10/2025 11:00 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.

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