business image

54th Street Auto Center

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(407 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
2.7
ReScore Average
66
Net Promoter Score ®

Business Details

About

54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service. 54th Street Auto Care is your local headquarters for automotive repairs, where you'll always receive quality workmanship and excellent customer service.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(212) 265-3120

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
415 W 54th St New York, NY 10019

Affiliations

AAA - Approved Auto Repair
ASE
54th Street Auto Center's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(407 Reviews)

AM
ARTHER M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
9
Very Good.
The staff and workers are very thorough and easy to talk to.
Quincy from 54th Street Auto Center responded on 02/12/2025 07:13 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


BISCUITS AND BATH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Excellent Autocenter
We at Biscuits and Bath have had all of our 5 vans serviced at 54th. ST. Autocenter for more than 15 years with ( O ) problems. They take real pride at what they do and advise when needed. I will look no further for a mechanic to service our vans.
A+++...
Quincy from 54th Street Auto Center responded on 02/12/2025 07:12 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


WL
WARREN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great service!
Quality shop!
Quincy from 54th Street Auto Center responded on 01/27/2025 07:17 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


JL
JOSEPH L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2025
verified customerVerified Customer
8
Review
Have been going there for years
Quincy from 54th Street Auto Center responded on 01/23/2025 10:56 AM

Thank you for your review and sharing your excellent service experience! We appreciate your business.


DK
DAVID K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Excellent
Great place and people
Quincy from 54th Street Auto Center responded on 01/10/2025 11:00 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


AR
AI R.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2025
verified customerVerified Customer
0
Go anywhere else.
The shop I was towed to, 54 West Auto, absolutely preys on AAA customers who think they are getting a deal. I was charged $230 per Goodyear tire, I have never in my life paid more than $140 per tire. The 10% discount offered was only on labor, so it did not save me any money and certainly resulted in me spending significantly more on this repair than I would have at a retail repair shop.

I am glad that I am safe and now able to use my vehicle, but this $650 repair is much more money than I have to spare at this moment. I feel like a victim to some scam, shame on you all.
Quincy from 54th Street Auto Center responded on 01/10/2025 11:22 AM

We're sorry to hear that you felt the cost to repair your vehicle was higher than expected. We reviewed your bill for accuracy and confirmed that you were charged correctly for the two tires that were replaced on your vehicle. Please keep in mind that you made fully aware of the price and approved replacement of the tires. You could have easily taken your car somewhere else if you were unhappy with the price. Mid-town Manhattan are often higher than rates found outside the city.  Located in Hell's kitchen, we are actually the lowest priced shop in our area. We know this because we survey our local market on a monthly basis. If you have any further questions or would like to discuss the matter further, please reach out to us at your earliest convenience. 212-265-3120 | info@54thstreetauto.com


TA
THOMAS A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Caring & highly competent
Kevin Wright and the crew are the best!
Quincy from 54th Street Auto Center responded on 01/10/2025 11:00 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


AP
ANDREW P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Reliable service
I have been using 54 street auto for years. They are always reliable. Kevin is the best.
Quincy from 54th Street Auto Center responded on 12/16/2024 05:27 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


CF
CHRISTOPHER F.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2024
verified customerVerified Customer
0
Ripoff
Wanted 3 hours labor to take my liftgate apart and then diagnose. Still charged me 1 hour labor and did nothing
Quincy from 54th Street Auto Center responded on 12/16/2024 05:52 AM

Hello Christopher. As you know, the liftgate (trunk) on your Lincoln does not open from the outside nor the inside therefore it is labor intensive and at risk of damage to force open. Getting the stuck trunk open is only the first step in diagnosing the problem. You did not want to invest the time to pursue the issue because you said can find another bodyshop to who can do it for less. We reviewed your bill for accuracy and confirmed that you were charged correctly for the services performed on your vehicle. Please keep in mind that the rates in Mid-town Manhattan are higher than rates found outside the city. Located in Hell's kitchen, we are actually the lowest priced shop in our area. We know this because we survey our local market on a monthly basis. If you have any further questions or would like to discuss the matter further, please reach out to us at your earliest convenience. 212-265-3120 | info@54thstreetauto.com


ML
MEG L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Excellent service and workmanship
I was able to get an appointment that fit in with my schedule. Fred greeted me with courtesy and handled the transaction in a timely manner.
Quincy from 54th Street Auto Center responded on 11/20/2024 11:46 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


RS
ROSE S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Review
The service and workmanship were excellent. Very friendly personnel and quick service
Quincy from 54th Street Auto Center responded on 11/20/2024 11:46 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


MP
MARY P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Great Place!
Wow, fast, efficient, friendly. Every single person I had contact was professional and nice. It’s a wonderful business the likes of which we need many more!
Quincy from 54th Street Auto Center responded on 11/08/2024 05:10 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


KC
KATHLEEN C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
9
Renewed inspection
I went in for an inspection that was due the next day. Even though I didn’t have an appointment they made time to get me in. They were very nice and had me in and out quickly.
Quincy from 54th Street Auto Center responded on 11/08/2024 05:10 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


RB
ROBERT B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Excellent
Excellent Customer Care!!
Quincy from 54th Street Auto Center responded on 11/08/2024 05:10 AM

Thank you for your 5 star review and sharing your excellent service experience! We appreciate your business.


AS
ALAN S.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/30/2024
verified customerVerified Customer
2
Fast but overpriced
I would not go back there. There are probably less expensive places in the New York area to choose for repairs.
Quincy from 54th Street Auto Center responded on 10/30/2024 12:30 PM

Hello Alan. We're sorry to hear that you felt the cost to repair your vehicle was higher than expected. We reviewed your bill for accuracy and confirmed that you were charged correctly for the alternator replacement on your Honda CRV. Please keep in mind that the rates in Mid-town Manhattan are higher than rates found outside the city. Located in Hell's kitchen, we are actually the lowest priced shop in our area. We know this because we survey our local market on a monthly basis. If you have any further questions or would like to discuss the matter further, please reach out to us at your earliest convenience. 212-265-3120 | info@54thstreetauto.com

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.