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SureCritic / 821 Collision
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821 Collision

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(3 Reviews)
33
Write a Review

Score Details

5 stars
80%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
20%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(973) 949-3733
No Business Hours Provided

Business Hours

* No Time Zone Provided
821 Belmont Ave North Haledon, NJ 07508-2305
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821 Collision's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(3 Reviews)
Write a Review
Recent Reviews
YC
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Yachira C.
Paterson, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2024
10
A body shop about quality and not quantity!
In my extensive experience with various auto body shops, none have matched the professionalism displayed by 821 Collision. Pete exemplifies honesty and integrity in his work. At the front desk, Danielle is outstanding; she meticulously explained each detail and personally ensured that I was accommodated with a rental car while managing all interactions with the insurance company, making the process seamless and effortless. My 2023 Hyundai was repaired using parts sourced directly from the manufacturer, and the result is stunning. Not only was the car repaired to perfection, but it was also returned to me thoroughly washed and cleaned inside. I am profoundly satisfied with the extraordinary service provided by 821 Collision. My heartfelt thanks to Pete, Danielle, and the entire team at 821 Collision!
MK
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Murat K.
SUBA Ascent Limited w/7-Passenger Seating
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2022
verified customerVerified Customer
0
Over Rated Place and They OverCharged
This place is overpriced and very expensive compared to other shops around. They will ask you to let them dismantle your car and give you an estimate. Once you do, they have their leverage you are locked. They will use 4-5 days to come up with an estimate, and if you change your mind and take your car somewhere else, they will threaten you to charge a $200 storage fee + diagnostic fee and other fees. I regret going there; yes, they do an okay job, but other honest shops that would do a lot less.
Ken M. from 821 Collision responded on 01/04/2023 07:57 AM

Mr. Kaya,

Thank you for your feedback.  We are disappointed to hear that you were not pleased with our service.

We take very seriously the process of damage analysis and the subsequent repairs required to return vehicles to pre loss condition. 

Our assessment included the parts and procedures as found necessary to properly restore your vehicle, as close as humanly possible, to its pre-loss condition in appearance, function, reliability and safety. 

The manner and thoroughness in which the repairs were performed will have a significant effect on the value of your vehicle, how well it performs in the future, and how safely it transports your family on the roadways. 

Upon review or comparison, you may find our assessment to be more comprehensive than others that may lack the experience, training, or understanding necessary to perform proper repairs as required by your vehicle manufacturer.

We endeavor to provide the highest quality repairs to not only restore your vehicle but to restore your piece of mind.

We have requested a conference call with a Subaru representative in the hopes of clarifying any misunderstanding or confusion regarding the repair of your vehicle. We look forward to the opportunity to speak with you.

Thank you,

Ken Miller

Managing Member

Ken M. from 821 Collision responded on 01/04/2023 07:58 AM

Thank you for your feedback.  We are disappointed to hear that you were not pleased with our service.

We take very seriously the process of damage analysis and the subsequent repairs required to return vehicles to pre loss condition. 

Our assessment included the parts and procedures as found necessary to properly restore your vehicle, as close as humanly possible, to its pre-loss condition in appearance, function, reliability and safety. 

The manner and thoroughness in which the repairs were performed will have a significant effect on the value of your vehicle, how well it performs in the future, and how safely it transports your family on the roadways. 

Upon review or comparison, you may find our assessment to be more comprehensive than others that may lack the experience, training, or understanding necessary to perform proper repairs as required by your vehicle manufacturer.

We endeavor to provide the highest quality repairs to not only restore your vehicle but to restore your piece of mind.

We have requested a conference call with a Subaru representative in the hopes of clarifying any misunderstanding or confusion regarding the repair of your vehicle. We look forward to the opportunity to speak with you.

Thank you,

Ken Miller

Managing Member

KH
gravatar
Kathleen H.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2022
verified customerVerified Customer
10
The BEST auto body repair shop.
821 Collision will be sure that your vehicle is repaired to correctly and returned looking like new. I cannot give the men at 821 Collision a stronger recommendation.
Ken M. from 821 Collision responded on 10/04/2022 07:50 AM

Kathleen, thank you for taking the time to leave us such a wonderful review. We are so happy you were pleased with our service and quality of repair. Your business means so much to us and we hope you will think of us again in the future. Ken & Pete, Owners 973.949.3733

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