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Adkins Automotive LLC

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(303 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

We’re committed to providing you with the highest level of service, so you’ll always choose us for your maintenance and repair needs.

For most people, auto maintenance and repair is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about your car and your experience, and it
We’re committed to providing you with the highest level of service, so you’ll always choose us for your maintenance and repair needs.

For most people, auto maintenance and repair is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about your car and your experience, and it shows. Our first-time customers continually become our long term customers time and time again, choosing us for all their auto needs.

We may not be related, but you’ll feel like we’re family.
...more

Categories
Auto Repair, Auto Maintenance, Import Auto Repair
Contact
(240) 347-4383

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
21036 National Pike Boonsboro, MD 21713

Affiliations

ASE
Adkins Automotive LLC's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(303 Reviews)

JP
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John P.
Frederick, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Yearly service on van
Good honest people to deal with.

TT
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Tim T.
Frederick, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Always showing great integrity and professionalism
I came in for the usual oil change and was informed of a critical part that needed to be replaced. Did not take long at all.

Verified Customer
Middletown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great as always
Great service as always.

BH
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Beverly H.
Boonsboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
On a moment's notice
Thanks to Adkins for taking my car on a moment's notice and installing a new battery. They got me back on the road with a minimum wait. The ladies in the office are always friendly and informative, which I appreciate. No excuses, just great service.

HK
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Hannah K.
Middletown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2025
0
Lack of integrity and customer care
As a small business owner, I rely on professionalism and clear communication from the companies I work with, but my experience with Adkins Auto was deeply frustrating and disappointing. From the start, their communication was poor, ignoring multiple attempts to get updates on the parts I ordered. Despite my patience, they couldn’t provide clear answers on when the parts would arrive. When I finally expressed my frustration over the delays, they stopped responding altogether.

To make matters worse, they misrepresented the condition of my generator—claiming it had been assembled when critical parts were missing. As a small business, this kind of dishonesty and delay has a significant impact on my ability to operate effectively. I emailed them outlining my disappointment and decision to move forward with another shop, but they didn’t even acknowledge my concerns.

This lack of professionalism, dishonesty, and disregard for their customers’ time and trust has made it clear I cannot recommend Adkins Auto. If you’re looking for a shop that values your business, I strongly suggest looking elsewhere.
Manager from Adkins Automotive LLC responded on 02/06/2025 09:03 AM

We never assured you that the generator was put together as the technician showed you the broken rocker arms and threw them in the trash in front of you. He told you what was needed when you picked your trailer up. There is no reason to put everything back together to charge you to remove everything again. Same with the spark plug. That doesn't make any sense and we're not going to charge you something twice for something that was unusable. No dishonesty was given. As a small business owner, we know every bit helps in savings. 


To your comment about the lack of communication, asking for updates to shipping 5+ times a day after being told multiple times that your parts were being shipped on the 17th wasn't going to change anything. Your lack of understanding how our business works and operates after being advised by our staff is unprofessional. 


We take pride in our work and our service. When you scheduled your appointment, you called multiple times to confirm your appointment and try to get in sooner. I advised you of our schedule and you were very inconsiderate and disrespectful. I should have cut ties with you then, but everyone has a job, right?! You were dismissive from the start and your behavior was unprofessional. 


JK
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Joan K.
New Market, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
car repair
great service as always never disappoint

MB
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Mary Jane B.
Boonsboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Alignment and Checking tire pressures, brakes flushed
Kept me informed of what was happening, where they were at with my truck

DY
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David Y.
Boonsboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
9
Simple tire tire change
Very customer oriented and delightful to speak with. My wife completely enjoyed browsing in the specialty vendors shop area while waiting for her jeep to be finished.

KK
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Kathy K.
Hagerstown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Tire sensor replacement
Always helpful and friendly front staff. Appointment time was met with no delay. Quoted replacement price was less than actual final payment. Quality and honest service.

JK
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Joli K.
Rohrersville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2024
verified customerVerified Customer
10
A unusual place that I trust.
Staff from the front desk to the mechanics are courteous and always informative about vehicle's condition. There is never a push to have a repair done unless it needs to be done for safety measures.

JK
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Joan K.
New Market, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Jason is great my car is 8 years old and it taken well care of when it time for a oil change
adkins auto is great very good service

WP
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Wendy P.
Rohrersville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Always trusted and fair service!
Always trusted and fair service from what seem like friends at this point! I never have any stress around vehicle maintenance because I can trust I will only be quoted service for what I need. It is a relief to get my truck serviced at Adkins Automotive, where everyone is friendly, and the service is reliable and efficient.

RH
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Robin H.
Boonsboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Adkins Automotive
Great service as usual!

JP
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John P.
Frederick, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
verified customerVerified Customer
10
Adkins Automotive
Professional service from good people

TT
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Tim T.
Frederick, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Always reliable
Only place I will take my car to.
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