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Advanced Heating & Cooling - Penfield

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(20 Reviews)
85
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Advanced Heating & Cooling is Penfield's expert heating and cooling company. We offer furnace and air conditioning services in and around Penfield. Please, feel free to contact us for more information on our services, products, and company. Advanced Heating & Cooling is Penfield's expert heating and cooling company. We offer furnace and air conditioning services in and around Penfield. Please, feel free to contact us for more information on our services, products, and company.

Categories
Home Services, HVAC
Contact
(585) 381-2590
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
2104 Five Mile Line Rd Penfield, NY 14526
Advanced Heating & Cooling - Penfield's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(20 Reviews)

CB
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Cheryl B.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2024
verified customerVerified Customer
9
AC checked out quickly
Technician was quick to checkout and clean the unit. He told me his concerns and all solutions.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 08/26/2024 05:14 AM

Hello Cheryl,Thank you for taking the time to share your experience with us. We're glad to hear that our technician provided a prompt and thorough service, addressing concerns and discussing solutions with you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.Best regards, Advanced Heating & Cooling - Penfield


RO
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Roland O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
7
Annual inspection of water heater
Mr. Sable got right down to business and was courteous and answered all my questions.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 08/21/2024 01:50 PM

We're delighted to hear that Mr. Sable provided you with courteous service and answered all your questions. It's important to us that our customers feel well-informed. Thank you for sharing your positive experience!


RF
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Ronald F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
verified customerVerified Customer
10
Clean and check
Arrived promptly and did a thorough inspection and cleaning.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 08/20/2024 11:06 AM

We're delighted to hear that our team provided prompt service and conducted a thorough inspection and cleaning for you. Thank you for taking the time to share your positive experience with us. We appreciate your support and look forward to serving you again in the future.


LG
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Lorraine K & Bill G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2024
verified customerVerified Customer
10
Excellent Reliable Service
Service technician was on time, thorough and professional.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 08/19/2024 01:44 PM

We're thrilled to hear that you had a great experience with our service technician! Being on time, thorough, and professional are top priorities for us, and we're delighted that we met your expectations. If you need any further assistance, don't hesitate to get in touch with us. Thank you for choosing Advanced Heating & Cooling - Penfield!


JJ
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Jim J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2024
verified customerVerified Customer
10
Our technician was knowledgeable efficient thorough and explained what he was doing. He did an excellent job.
Our representative was thorough, knowledgeable, thorough and able to explain what he was doing so we could understand. He was friendly and. Very professional. Great experience.

HT
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Heather & Steve T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
verified customerVerified Customer
10
Amazing Company!
We have used Advanced Heating and Cooling several different times and every time they are always honest, on time, and extremely efficient. Every time we need help with our furnace and AC unit this will be the only place we call!
Michael P., President from Advanced Heating & Cooling - Penfield responded on 07/22/2024 05:44 AM

We're thrilled to hear that your experiences with Advanced Heating and Cooling have been consistently positive! We pride ourselves on providing honest, efficient, and punctual service, so it's great to know that you've found value in our efforts. We look forward to being your go-to choice for any future furnace and AC needs. Thank you for your continued support!


TC
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Tom C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Recent Visit
As usual, everything went smoothly.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 07/19/2024 12:38 PM

We're thrilled to hear that everything went smoothly for you, Tom! Thank you for choosing Advanced Heating & Cooling for your HVAC needs. We're always here to ensure a seamless experience for our valued customers. If you ever need anything else, don't hesitate to reach out.


TC
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Tommy C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2024
verified customerVerified Customer
10
Annual service
We are very happy with Jeff on our air conditioner service.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 07/15/2024 05:29 AM

Thank you for sharing your experience, Tommy! We're delighted to hear that Jeff provided excellent service for your air conditioner. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!


CW
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Clyde W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2024
verified customerVerified Customer
10
Initial HVAC Maintenance
Todd was assigned to me, and he explained my needs very well. He took on an extra task he noticed and corrected it. I look forward to having my maintenance needs handled accurately in the future

MW
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Michael & Judy W.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2024
verified customerVerified Customer
5
Great Service but HATE your new 3% credit card upcharge!
Your technician Robert is my go-to guy. He does great work, he’s honest and forthright, and I totally trust him. Nothing against your other tech’s, but I request Robert for every service appointment!
Something new this time though, and it’s a real dissatisfier — charging me an extra 3% for using my credit card to pay you. I think it’s a load of crap, frankly! For as long as I’ve been your loyal customer, and for as much equipment as I’ve bought from you over the years - this is how you treat me?!!! Not good, guys. Not good at all. Guess I’m going to have to consider my options going forward.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 06/27/2024 05:58 AM

Hello Michael & Judy,We're thrilled to hear that Robert has consistently provided you with great service, and we appreciate your loyalty and trust in our team. We understand your frustration regarding the credit card surcharge and apologize for any inconvenience it may have caused. We will certainly take your feedback into consideration as we continue to improve our services. Thank you for being a valued customer, and we hope to have the opportunity to serve you again in the future.Warm regards,Advanced Heating & Cooling


SE
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Scott E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
verified customerVerified Customer
10
Scott
Todd was very efficient…
Michael P., President from Advanced Heating & Cooling - Penfield responded on 06/24/2024 05:44 AM

Thank you for taking the time to share your experience, Scott! We're thrilled to hear that Todd provided efficient service. If you ever need assistance in the future, feel free to reach out. Your support means a lot to us.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
They always do a great job!
I appreciate good work at a fair price!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2024
verified customerVerified Customer
9
Service Review
Todd was prompt and courteous. His briefing at the end of the service was thorough and he answered all of my questions clearly. We have been a customer for the last five years and are very satisfied with the service.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 06/10/2024 01:19 PM

Dear valued customer,We're delighted to hear about your positive experience with Todd. Ensuring clear communication and thorough service is always our goal, and we're thrilled to have maintained your satisfaction for the last five years. Thank you for your continued trust in our services. We appreciate your support and look forward to serving you for many years to come.Warm regards,Advanced Heating & Cooling - Penfield


DG
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David G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2024
verified customerVerified Customer
10
Prompt, quality, and thorough service as I have always experienced with Advanced.
I always feel comfortable with and appreciate how knowledgeable, upfront, and honest Advanced technicians are. I have been a loyal customer of the company for many years, because they have been reliable and loyal to me.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 06/03/2024 08:15 AM

We're thrilled to hear that you've had such positive experiences with our team, David! Being knowledgeable, upfront, and honest are qualities we strive for, and it's great to know that they've made a difference for you. We truly value your loyalty and look forward to continuing to provide reliable service for many more years to come. Thank you for your kind words!


CS
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Carol S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2024
verified customerVerified Customer
9
Good Job
I always feel safe when Robert does the job well.
Michael P., President from Advanced Heating & Cooling - Penfield responded on 05/17/2024 05:28 AM

Thank you for sharing your experience, Carol! We're thrilled to hear that Robert provided a service that made you feel safe and secure. If you ever need anything else, we'll be here to help.


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