I went to AER a long time ago when they were behind Costco and had the best experience with them, they WERE super friendly and honest. I haven’t needed car repairs in years but always recommended them to everyone of my family and friends for years.
My husband recently needed his truck fixed and we took it there, they fixed it but the customer service is the worst I have ever experienced.
We dropped it off and don’t hear back for days I finally called and no one answered I left 3 voicemails over the course of 4 hours while they were open and finally got a call back immediately after I said I was going to stop by and check on the truck..this went on again when we tried finding out when we can pick up the truck. Then they told us they would order a key fab for us and give us a call when it came in. I waited a MONTH. Tried calling and same thing, no one answers, no one calls back, I left voicemails. Finally the lady called back told me she would check on it and call me again...surprise she didn’t. I called the next day and left a voicemail in the morning..they are closed now and not surprisingly I received no call back. They need a receptionist clearly because the lady doesn’t know how to answer a phone or return a call. Horrible way to run a business apparently they don’t need anymore because I will never recommend this place to anyone again.
Not Recommended
AP
Anya P.
Boise, ID
11/07/2020
The worst customer service I have ever experienced.
I went to AER a long time ago when they were behind Costco and had the best experience with them, they WERE super friendly and honest. I haven’t needed car repairs in years but always recommended them to everyone of my family and friends for years.
My husband recently needed his truck fixed and we took it there, they fixed it but the customer service is the worst I have ever experienced.
We dropped it off and don’t hear back for days I finally called and no one answered I left 3 voicemails over the course of 4 hours while they were open and finally got a call back immediately after I said I was going to stop by and check on the truck..this went on again when we tried finding out when we can pick up the truck. Then they told us they would order a key fab for us and give us a call when it came in. I waited a MONTH. Tried calling and same thing, no one answers, no one calls back, I left voicemails. Finally the lady called back told me she would check on it and call me again...surprise she didn’t. I called the next day and left a voicemail in the morning..they are closed now and not surprisingly I received no call back. Horrible way to run a business apparently they don’t need anymore because I will never recommend this place to anyone again.
Catherine said the business always makes sure she understands what they are doing without charging her an arm and a leg. She really enjoys the people.
Recommended
DR
DAVE R.
Boise, ID
MINI Cooper
05/18/2015
Verified Customer
They fix the problem
My Mini Cooper has leaked a little coolant in the past and it turns out that the problem diagnosed in the past - water pump - wasn't the problem. It was some o ring seals. Rob did a great job fixing this. Thanks.
We have always trusted the staff at AER. Will recommend AER to all of our friends and family. Thanks Rob and Denise for taking such good care of us.
Recommended
TW
Tom W.
Garden City, ID
Porsche 944
05/07/2015
Verified Customer
Category: Service
Tom said he took his vehicle to the business on Monday. He went to get it on Thursday because the business could not find anything wrong with it after they put it on the rack.
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Verified Customer
My husband recently needed his truck fixed and we took it there, they fixed it but the customer service is the worst I have ever experienced.
We dropped it off and don’t hear back for days I finally called and no one answered I left 3 voicemails over the course of 4 hours while they were open and finally got a call back immediately after I said I was going to stop by and check on the truck..this went on again when we tried finding out when we can pick up the truck. Then they told us they would order a key fab for us and give us a call when it came in. I waited a MONTH. Tried calling and same thing, no one answers, no one calls back, I left voicemails. Finally the lady called back told me she would check on it and call me again...surprise she didn’t. I called the next day and left a voicemail in the morning..they are closed now and not surprisingly I received no call back. They need a receptionist clearly because the lady doesn’t know how to answer a phone or return a call. Horrible way to run a business apparently they don’t need anymore because I will never recommend this place to anyone again.