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Aero Dr Brake Stop And Auto Repair

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(257 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

We use the latest and most advanced technology and equipment to perform the most accurate diagnostics and repair that your car requires, allowing you to get the highest performance and the most fuel efficiency. At Brake Stop and Auto Repair you are guaranteed the best quality of service you can find for your vehicle. You will always get We use the latest and most advanced technology and equipment to perform the most accurate diagnostics and repair that your car requires, allowing you to get the highest performance and the most fuel efficiency. At Brake Stop and Auto Repair you are guaranteed the best quality of service you can find for your vehicle. You will always get value for money and specialist advice from the people who know your vehicle best. ...more

Categories
Auto Repair, Repair Shop, Smog
Contact
(858) 277-2981

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
9726 Aero Dr San Diego, CA 92123
Aero Dr Brake Stop And Auto Repair's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(257 Reviews)

RR
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Rachelle R.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2022
0
Were my rotars even replaced?
I was referred here by a friend and had my front brakes and rotars replaced in december and then came back in April to have my back brakes and rotars replaced. When I received my car back the steering wheel was still vibrating and my brakes were squeaking. When I took it back to find out the problem I was told the front brakes were no longer under warranty and the back brakes had 2k left under warranty. I was pressured to do the front brakes not under warranty but chose not to. I took my car in again the day before the service and the at 4pm the day of service was told they didnt have the parts. I spent $100 in uber rides to get to work and back to not have anything done on my car. How can it be that my steering wheel vibration was never fixed and my brakes now squeak after service? Were my rotars even changed? When I asked this it was put back onto me and it was made my fault. I will not be coming back here nor would I recommend them. I will be taking my car to get a second opinion and see if my rotars were even changed to begin with

EW
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Emperor W.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2021
The most horrible experience ever!
If I could give 0 I absolutely would, so I'd have to say the only star there is Tessa as she was kind and pleasant. Otherwise,
thee (yes thee) absolute WORST EXPERIENCE I've EVER had with a shop, and I work for Geico as an auto accident claims adjuster! I work with customers who are involved in car accidents, and turn to us for recommendations on the best places for their repair issues, and I would NOT, and I REPEAT WOULD NOT TAKE MY CAR HERE AGAIN!
I DROVE my car there to get brakes, smog, oil change, and a power steering issue checked out. I didn't rush them, and I was never rude nor disrespectful to any of the staff. I was accused by the MANAGER of lying about requesting a smog, when I spoke to a representative face to face and requested the smog before I left the office, oh and the MANAGER that accused me of lying about my request for a smog on day one never even spoke to me the first time I arrived to the shop, so how exactly would she know what I requested?. They basically charged be $1400.00 for regular brakes, and an oil change I'm not even sure was done, then told me they recycle my ecu codes when diagnosing the power steering issue my vehicle was brought in for as part of my requested services ( Oil, Smog, Brakes, Power Steering) So, why would you do the power steering 1st knowing you're going to have to reset the battery instead of smogging it first, then doing the power steering diagnosis afterwards? Rather than leaving me with a car I can't smog now until I drive it enough? Mind you I was quoted over 7k to fix JUST the power steering issue. I get to the shop to pay for my obviously overcharged brake job of $1400.00, and they tell me they can now do my smog all of a sudden and to kindly wait for 15 more mins, after they've had my car for almost 3 days at this point, btw. I decline their offer to do my now free smog, as if to say I was being offered something when they already wasted my time, and hard earned money.....I refused their free service for them to only 10 minutes later say that they can't do my smog because my factory turbo'd vehicle has upgraded blow off valves won't pass inspection, but mind you I took my car to a random shop to get it smogged and it passed. The representative even commented that if I have a friend that will pass it for me that's fine, but that they wouldn't risk their license to help me. I didn't even request the smog to be done after they clearly messed up, and immediately requested my car back when I got to the shop to pay for their poor service, and inflated prices....so why this poor excuse for a representative face of any business was telling me about their license was quite baffling to me when I just wanted my car as far away from these crooks as possible! I paid their bail fee to get my car back, and the representative rudely dropped my keys on the table and said to me well if that's how you treat people. I'm sorry, but did I bring a car here to your business where you should ALWAYS TREAT YOUR CUSTOMERS WITH RESPECT NO MATTER WHAT, ESPECIALLY IF THE REASON THEY'RE UPSET IS DUE TO YOUR NEGLIGENCE! I brought my car there, and left wishing that I never looked this place up on Google. Not just too long ago local businesses were hurting due to the pandemic, and I'm all for supporting local businesses, but this one, this one, I hope eventually gets the Karma coming to them that they deserve for the way I was treated as a customer. Save your time, and your energy, and your money! Please! Stay away! If you're wronged, they WILL NOT make it right, nor attempt to.
Not Recommended

CZ
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CHRISTOPHER Z.
San Diego, CA
Mercedes-Benz C230
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
verified customerVerified Customer
Perfect
Sold work nice guys
Recommended

DD
Dennis D.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Category: Service
Dennis said the business took good care of his vehicle.
Recommended

GB
Gialori B.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Category: Service
Gialori said the staff gave her a really good deal and she was super happy. The supervisor did a great job and has already recommended this facility.
Recommended

EF
Edwin F.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Category: Service
Edwin said he likes the website that updates him.
Recommended

TT
Trenton T.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
verified customerVerified Customer
Category: Service
Trenton said the service was very good.
Recommended

CH
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CHU H.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
verified customerVerified Customer
Customer care
The manager was friendly and gave us a great price. The work was done promptly.
Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 11/08/2018 09:42 AM

THAT IS THE ONLY WAY WE APPRECIATE YOU FOR COMING IN , BY GIVING  YOU THE BEST PRICE POSSIBLE THANK YOU.....


AS
Arturo S.
Norwalk, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
verified customerVerified Customer
Category: Service
Arturo said the repairs were done in a timely manner and this business provided good service.
Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 11/08/2018 04:44 PM

WE TRY OUR BEST ALWAYS TO PROVIDE THE BEST SERVICE TO PLEASE ALL OUR CUSTOMERS THANK YOU ,...........


DS
Darrion S.
San Diego, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Darrion said this business fixed his problem.
Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 11/08/2018 04:47 PM

THANK YOU FOR GUIVEN US THE OPPORTUNITY TO WORK ON YOUR VEHICLE  WE WANT YOU TO SEE WE HAVE ALL TOOS AND CERTIFIED TECHNITION TO WORK IN ALL OUR CUSTOMER VEHIGLES


RC
Rachel C.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Rachel said they did a great job.
Recommended

EL
Edgardo L.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Edgardo said that the place had nice people working there and they were quick, so there was almost no waiting.
Recommended

AG
Anthony G.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2018
verified customerVerified Customer
Category: Service
Spoke with Anthony's wife. She said her and her husband did not have a good experience. She said they had called in advance and they got an estimate so they decided to come in. When they came in the staff did another estimate which they charged her for and the price jumped higher than what was said over the phone. She said they wanted to charge more plus additional charges which she stated she felt were not needed.
Not Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 10/26/2018 12:29 PM

IM SO SORRY TO HEAR THAT BUT IF ITS ANYTHING THA I CAN DOE TO MAKE IT BETTER PLEASE LET ME KNOW MY NAME IS RICHARD 858 277 2981 THANKS


GB
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GERALD B.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2018
verified customerVerified Customer
Mrb
Good customer service
Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 10/24/2018 02:32 PM

THE LESS THING I CAN SAY TO YOU IS THANK YOU THAS WHAT WE STAND FOR CUSTOMER SERVICE AND TO PROVIDE YOU WITH THE BEST CARE SERVICE POSIBLE....


TM
Tony M.
Ramona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
verified customerVerified Customer
Category: Service
Tony said the staff was no nonsense, the price was right, and the service was timely.
Recommended
Richard C., GM from Aero Dr Brake Stop And Auto Repair responded on 10/24/2018 02:19 PM

WE THANK YOU VERY MUCH FOR BEING OUR CUSTOMER AND WE APPRECIATE ALL THE GOOD COMMENTS...........


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