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Airport Automotive Repair and Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(141 Reviews)
87
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
87
Net Promoter Score ®

Business Details

About

Tired of the high prices at your local dealership? Airport Automotive offers an affordable alternative. Our team of ASE-certified technicians receives ongoing training in the latest automotive technology and repair services. We provide dealership-quality expertise without the hefty price tag. If you’re in Colorado Springs or nearby areas Tired of the high prices at your local dealership? Airport Automotive offers an affordable alternative. Our team of ASE-certified technicians receives ongoing training in the latest automotive technology and repair services. We provide dealership-quality expertise without the hefty price tag. If you’re in Colorado Springs or nearby areas like Cimarron Hills, stop by and experience the Airport Automotive difference. ...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(719) 570-7212

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
6305 E Platte Ave STE 1 Colorado Springs, CO 80915

Affiliations

AAA - Approved Auto Repair
ASE
Technet
Airport Automotive Repair and Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(141 Reviews)

AT
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Alexis T.
Salida, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Great service
Great attentive and prompt help in an emergency situation on a long distance road trip.
So grateful for the wonderful service. Dependable results. No more problems.

BK
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Briseno K.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
2016 Mazda
Airport Automotive stepped in and resolved a continuing problem with my granddaughters car that another repair place did not fix properly. They kept us updated every step of the way and went over our questions with us. We appreciate them fixing the car and we are returning for additional work that is needing to be done. If you’re looking for a repair place that stands behind their work and communicates with the customer, you should give them a try!

JM
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Julie M.
Clarksville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
Professional service.
Did a very good job assessing issues with my car. Technicians were very professional. Repaired my car in a timely manner. Communicated with me on progress on my car. I would recommend Airport Automotive.

FL
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Francois L.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
So Amazing
They were very helpful! They checked out my car and diagnosed it quickly. They were detailed, truthful helpful, and kind . If it wasn't out of my budget I would have loved for them to fix my car. 10/10 would recommend and tell my friends.

DM
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Daniel M.
Colorado Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2024
verified customerVerified Customer
0
dissatisfaction with the ongoing issues
It is extremely frustrating and concerning to have the same issue persist after multiple repairs. I have lost significant time and incurred the inconvenience of bringing my vehicle back to your shop on three separate occasions. I believe that the problem has not been properly diagnosed or resolved, and I am now seeking a clear and effective solution to ensure that the engine light issue is permanently fixed.

After the repairs were completed, I was assured that the issue had been resolved. However, after just a short period, the engine light came back on. As a result, I returned my vehicle to your shop and the same repairs were carried out again. Despite the repeated fixes, the engine light reappeared once more shortly after, prompting a third visit

Given the repeated nature of this problem, I kindly request a thorough investigation into the root cause of the issue, and I would appreciate a clear explanation of what the problem is, as well as the steps being taken to prevent further occurrences.

Please let me know how you plan to address this matter, as I expect a resolution that ensures the vehicle is safe and functional, and that my time and money have been well spent.

Thank you for your attention to this issue. I look forward to your prompt response and resolution
Matt F. from Airport Automotive Repair and Service responded on 12/27/2024 09:22 AM

Thank you Daniel for providing your feedback regarding your time with us. We apologize for the inconvenience and the back and forth with your vehicle at our facility. 

I wanted to allow some time to pass as my team worked with you this week to confirm that, in fact, we have seperate issues going on here from what you initially brought your vehicle in to have us inspect (damage from sliding on ice).

Once we have completed our repairs, our technicians have a series of Quality Control steps that are conducted to confirm the corrections as well as make sure your car is 100% ready to return to you. This includes test drives, scans of the computers, etc. At the time of completing your intial service, the vehicle did not alert us of any further items to address. 

With the subsequent visits to our facility, we have confirmed that your truck was providing new conditions that were not intially presented, therefore we charged diagnostics, confirmed needed items, and made replacements of parts and labor accordingly. 

We understand the feeling you have that it all appears to be related to the initial visit and the idea that we did not fully assess things. However that has not been the case as we have confirmed and our team has made sure to keep you completely informed each step of the way. 

In speaking with my service manager, it sounds like the air is now cleared and we are back on the same page. 

Thank you again for sharing your insights and we understand auto repair is a frustrating part of life, but please rest assured, we are here to help you navigate things and are in this together.

Sincerely,
Matt Fowler
Owner


JK
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Jim K.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
89 f250
Airport Automotive has never ceased to amaze me with their quality work . They have made my truck a pleasure to drive now with no worries. Thankyou Jim k

MM
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Mike M.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Outstanding service, expert technicians, friendly staff.
I always take my vehicles to Airport Automotive for service and repair. They consistently provide outstanding customer service, explaining the issues and remedies in a detailed and comprehensive manner, then make the repairs quickly and affordably. On this occasion, while making necessary repairs, the expert service technicians discovered a developing problem with my vehicle's steering system which they quickly repaired, preventing a much larger issue from occurring, making it safer to drive and saving me a lot in future repair costs. Airport Automotive is honest, fair, and extremely knowledgeable and I highly recommend them for all of your vehicle needs.

JK
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Jim K.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
89 f250
As always airport automotive, JD, G, Jake, and the whole crew provided me with excellent service . They kept me well informed on the issues my truck was having and went above and way beyond to get it road worthy . It drives real nice . Now i dont have to worry about being stranded in the middle of the road. Terrific job . Thankyou very much jim k

JC
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Jeremy And Summer C.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Family oriented business
My daughter is 17 and we take her vehicle to airport automotive. They are someone who I can depend on to take care of her while I’m deployed and out of the country. Friendly and knowledgeable staff who keeps you updated and informed.

TW
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Travis W.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
My heater quit working in my truck
Took it over to airport and droped it off while working they called me with the result of the inspection and had me back up and running before I got off work
Just had to go pick the truck up
These guys are great, they do good honest work and will be using them from here on out

PA
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Paul A.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2024
verified customerVerified Customer
10
2011 Tacoma
The service techs at Airport Auto were prompt, communicative, thorough and reasonably priced. They did not try to upsell me one bit, even though my 2011 tacoma could use some upgrades. I worked directly with JD. I'll be taking my tacoma's problems to him from now on.

JJ
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Jared J.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Excellent work
Excellent troubleshooting skills

JB
Josiah B.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Amazing work
The best auto shop around by far

TD
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Tom D.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Reliable Service when I needed it!
I was unable to pump gas into the gas tank. I took my car to the Professionals at the reliable Airport Automotive. They found what the issues with this were, and also recommended a routine service I missed and within a day or so, the car was running like a champ with no more problems. Professional care and excellent customer service.

JK
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Jim K.
COLORADO SPRINGS, COLORADO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
10
Follow up on previous repair
As always airport automotive did a fantastic job, and there recommendations help keeping my vehicles reliable and on the road

Displaying Review 1 - 15 of 141 in total
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