Business Solutions
English Español
SureCritic / Auto Maintenance / Alex's Automotive Services
business image

Alex's Automotive Services

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(303 Reviews)
95
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Since 2016, Alex's Automotive Services has been there for the people of Macomb Township. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Macomb Township has to offer.

Our family of technicians and service staff sees their work here at Since 2016, Alex's Automotive Services has been there for the people of Macomb Township. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Macomb Township has to offer.

Our family of technicians and service staff sees their work here at Alex's Automotive Services as more than a job. It’s their vocation and livelihood. Each member of our team is invested in your satisfaction.

Alex's Automotive Services was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes Alex's Automotive Services the best car service in Macomb Township! ...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(586) 948-8194
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
54273 Gratiot Ave Chesterfield, MI 48051
Get Directions
Alex's Automotive Services' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(303 Reviews)
Write a Review
Recent Reviews
RS
gravatar
roman s.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
10
Fast water pump repair!
Last Sunday, my 2014 F150 developed a coolant leak, I had the truck towed to Alex's for repairs. The next morning, I turned over my keys to Tony at the write up desk. By 8:30am, they had diagnosed the issue and by 11:00am, I had my truck back on the road with a new water pump! Unbelievably fast service and done perfectly all at a very fair price! My sincere thanks to the guys at Alex's automotive!
I will be back again!
RS
gravatar
Roman S.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2023
10
Fast and Efficient!
This is a superb repair shop! Last Sunday, my 2014 F150 developed a coolant leak due to a failure of my water pump. I had the truck towed to Alex's, on Monday just after 7 am, I went in, wrote up the repairs with Tony and handed him my keys.
By 8:30 am, they contacted me with a diagnosis and approval for repairs. Just after 10:30am on Monday, my truck was fixed perfectly and was back on the road! You can't beat that for cutomer service! Job well done! Thank You!
RM
gravatar
Rhonda M.
Macomb, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
10
Honest and thorough!
My car(2013 Chevy Malibu )was acting up and the engine light came on. I took my car there Monday afternoon and had a detailed list by 5:00 pm of everything wrong with it and the option to approve or decline each service! I unfortunately had to decline services at this time due the finances and the amount of thing’s wrong with my car! When I picked it up they took the time to talk with me and answer questions that I had. I had a very good experience with the three gentleman I spoke with! They treated me with respect and honesty! Definitely would recommend them!
Pat G. from Alex's Automotive Services responded on 03/29/2023 03:51 AM

Thank you so much for the review! I am very happy that we were able to answer any questions you had!

RR
gravatar
RENEE R.
Macomb, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2023
10
I will not go anywhere else!
I have been going to Alex's automotive for several years now. The staff is always friendly and polite. They work hard to get your vehicle repaired so you don't have to be without it any longer then necessary. I have always had a positive result at Alex's Automotive. They have now relocated to Gratiot at 26-1/2 Mile Road. The new locations is much bigger and is very nice. They just make you feel comfortable and I trust them explicitly; and I don't trust easily.

I recommend this business to everyone who wants exceptional service and can trust that they are not being taken advantage of.
Pat G. from Alex's Automotive Services responded on 03/20/2023 03:51 AM

Thank you so much for the review Renee. I am so glad that we are able to help you!

TR
Tina R.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2023
verified customerVerified Customer
10
Breaks and rotars
Amazing work done .. efficienct and always same day … honest unlike the dealer where they tell you .. you need everything done
Pat G. from Alex's Automotive Services responded on 03/07/2023 09:44 AM

Thank you so much for the review Tina. We greatly appreciate your business, ( also we love Changs asian Bistro!!! ) Thank you for always giving us the best chinese in the area!!!!!

PI
Paul I.
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2023
verified customerVerified Customer
10
Excellent as usual
Fast. Honest. And they go above expectations. I can’t recommend them enough.
Pat G. from Alex's Automotive Services responded on 02/20/2023 04:11 AM

Thank you for the review Paul. we greatly appriciate it.

MJ
Montana J.
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
10
PERFECT
alexs automotive on 21 and gratiot is the best!!! had my car in and fixed with multiple repairs within two days- had it looked at right when it was dropped off. they stayed two hours past their time to make sure i had my vehicle up and ready. NO MORE OIL smell i am impressed. they were upfront/ honest/ and very very reasonable. VERY kind and VERY communicative!!! ❤️❤️ i am so very grateful!!!! for sure to recommend!! THANKYOU ALL AGAIN! i work for hungry howies on 21- expect a random pizza delivery on me!! ❤️❤️
-did awesome work on my 2017 chevy cruze
Pat G. from Alex's Automotive Services responded on 02/13/2023 03:50 AM

Thank you so much for the review! we are glad we were able to help.

JO
JANET O.
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2023
verified customerVerified Customer
10
Excellent service
Explained everything to me in very easy to understand language.
Pat G. from Alex's Automotive Services responded on 02/09/2023 04:14 AM

Thank you very much for the review!

TB
tubio B.
Harrison Township, MI
Chevrolet HHR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2023
verified customerVerified Customer
10
Excellent service excellent work..shout out to pat and the guys.
drop my car off at 4 am. Done by 1 when I get off work next door. These are some hard working guys and understand thier customers. And use quality parts.
Pat G. from Alex's Automotive Services responded on 02/08/2023 03:49 AM

Thank you so much for the review!

RL
Robert L.
Audi S4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2023
verified customerVerified Customer
10
Would highly recommend!
Great guys who are very skilled in the trade. 10/10 would highly recommend.
Pat G. from Alex's Automotive Services responded on 02/03/2023 03:52 AM

Thank you for the review! We greatly appreciate it.

BP
Brendon P.
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2023
verified customerVerified Customer
10
Trustworthy work
Highly recommend taking your vehicle here. They do excellent work and very efficient service!
AM
Aaron M.
Mount Clemens, MI
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2023
verified customerVerified Customer
9
Very good experience, great customer service
Needed the alternator replaced on my '08 Toyota Sequoia. This is not a 40 minute swap it yourself job, though. Called multiple places on Saturday to no avail. Tried Monday at one place only to find out they refused to contact my extended warranty company to cover repairs. Called Alex's and they were more than willing to do so even though they would not be able to finish it that day. Needless to say, they almost finished same day, called the warranty company, and my truck is running great again. THANK YOU ALEX'S!!!!
Pat G. from Alex's Automotive Services responded on 01/17/2023 11:09 AM

Thank you very much for the review! I am very happy that we were able to help

Verified Customer
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2023
verified customerVerified Customer
10
Repair
My repair was completed as expected in a timely manner with no issues.
Pat G. from Alex's Automotive Services responded on 01/04/2023 03:52 AM

Thank you very much for the review!

PI
Paul I.
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2022
verified customerVerified Customer
10
Electrical issues
Best place in macomb county. Great people all around. They promise 100% and deliver 110%. They always come through!
Pat G. from Alex's Automotive Services responded on 01/02/2023 03:52 AM

Thank you Paul very much for the review!

AP
Amanda P.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2022
verified customerVerified Customer
10
The best ever!
I was only in town for a quick visit and they got me in and fixed my issue quickly. It would take me two weeks back home to get just an appointment!
Pat G. from Alex's Automotive Services responded on 12/27/2022 03:51 AM

Thank you very much for the review!

Businesses Near You
Automotive Physicians
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,313 Reviews)
Shelby Auto Care
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(917 Reviews)
Lakeside Auto Care
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(725 Reviews)
Garfield & Canal Service Inc
78
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(100 Reviews)
Nash's Auto Service
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(304 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.