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All American Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,013 Reviews)
85
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Here at ALL AMERICAN AUTO REPAIR INC, we pride ourselves in providing excellent service in the following areas:

Ask about our Pick Up and Delivery Service!



Standard Maintenance Services:
Here at ALL AMERICAN AUTO REPAIR INC, we pride ourselves in providing excellent service in the following areas:

Ask about our Pick Up and Delivery Service!



Standard Maintenance Services:

Factory Scheduled Maintenance
30/60/90/120 Mile Services
Computer Diagnostics
Oil Changes
Tune Ups
Filter Replacements
Safety Inspections
Windshield Wiper Blades
Fluid Services
Trip Inspections
Maintenance Inspections
Check Engine Light Diagnostics & Repair
Brake Repair & Anti-lock Braking System (ABS) Repair
Shocks & Struts Repair
Chassis & Suspension Repair
Suspension & Steering Repair
Engine Services:

Engine Repair
Engine Replacement
Engine Performance Check
Belt Replacement
Hose Replacement
Cooling System Repair
Radiator Repair & Replacement
Water Pump Repair & Replacement
Drivability Diagnostics & Repair
Fuel Injection Repair & Service
Fuel System Repair & Maintenance
Ignition System Repair & Maintenance
Heating & Air Conditioner Repair:

Heating & Cooling System Diagnostics
Auto Air Conditioning Repair & Service
Heating System Repair & Service
Belt Repair & Replacement
Compressor Repair & Replacement
Evaporator Repair & Replacement
Auto Electrical Services:

Electrical System Diagnostics & Repair
Alternator Repair & Replacement
Starter Repair & Replacement
Windshield Wiper Repair
Power Lock Repair
Power Antenna Repair
Power Steering Repair
Power Window Repair
Power Accessory Repair
Light Repair & Bulb Replacements
Exhaust Services:

Exhaust Repair & Replacement
Muffler Repair & Replacement
Tailpipe Repair & Replacement
And many more …

Now serving all Southeast Alaska including but not limited to: Prince of Wales Island
...more

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(907) 225-1250

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Alaska
4973 Rex Allen Dr. # B Ketchikan, AK 99901-9033
All American Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,013 Reviews)

JM
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Joe M.
Ward Cove, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Was very good
Was satisfied with the work done on my truck figure it will be back for the next maintenance servicing

MD
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Melissa D.
Thorne Bay, AK
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Very accommodating and competent
The heater went out on our truck, right in time for winter...and there wasn't anyone on POW who could fix it. Several community members mentioned a few shops in Ketchikan, including All American Auto, so I gave them a call. Frank answered the phone and was very polite and willing to really listen to what we needed.

This initial interaction was what convinced me to give them a try. I had just hung up with a different shop in Ketchikan and the guy that answered the phone was super patronizing...an attitude that I, as a woman, tend to get at times when dealing with auto shops or parts stores (even though I am very competent when it comes to working on vehicles!). Frank talked to me like a human being; he was professional and polite.

Frank said that they could do the work and try their best to complete it before the Thanksgiving holiday since we were coming over from POW. True to his word, they did. The truck heater is working again and we are very satisfied with the quality of the work completed, as well as the service experience. Everyone was great!

Thanks you guys!!

DB
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Darcy B.
Metlakatla, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
It was a big job
It was a big job but they got it done in a timely manner. They car seems to run better than it did before we turned it over to All American

Verified Customer
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Everything was done well, at the promised time.
Both Carl and Reese provided professional assistance, giving me confidence that my car would be taken care of to the maximum level of repair.

JI
Jimmy I.
Alaska
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2024
verified customerVerified Customer
Category: Service
Jimmy said they did good work but they failed to communicate with him on several occasions.
Recommended

JB
Jes B.
Alaska
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
Category: Service
Jes said they did what they said they were going to do in a timely manner and their customer service was good.
Recommended

Verified Customer
Ketchikan, AK
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2024
verified customerVerified Customer
8
Good service
The staff has always been helpful and accommodating. They provide good service.

SE
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Samantha E.
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2024
verified customerVerified Customer
10
Great Service
Everyone was incredibly friendly and helpful. I had a very pleasant experience and will definitely be back.

Verified Customer
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Great Service
They service my car regularly and let me know of upcoming issues. Good quality service.

RC
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Richard C.
Ketchikan, AK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/17/2024
verified customerVerified Customer
2
Engine froze
I called them and let them know engine froze and do they diagnose engines internally they said yes so I had towed it again, they sent a quote for 13,000.00 for a rebuilt engine and said mine was froze which I knew already and never looked inside to see what caused engine to freeze, plus half the stuff they put in quote I know I didn't need like starter spark plugs etc. even the engine O'Rielly's had for 2000.00 cheaper but they were getting from Dealer, nothing to try and save customer money but to me trying to make more money for themselves, I know in small towns we don't have much of a choice, and I'm so glad I don't treat my customers like that, and there not the only other servicers who think about money , I do my best to save my customers money.
Mike S. from All American Auto Repair responded on 10/21/2024 10:36 AM

We actually charged this gentleman $0.00 once we confirmed that the engine was only able to turn roughly a 1/16 of a revolution. As we don't rebuild engines in house we usually go with an OEM branded engine due to having seen less complication. We actually make less money for ourselves by using the OEM branded engines, however we feel that in the end these OEM rebuilds serve the customer better in the end. I'm sorry that this gentleman feels he had a bad experience at our shop, however if it had been brought to my attention I would have addressed his concerns and in the end if he had chosen I would have recommended another shop in town.


CF
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Cisco F.
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
Very Satisfied !!!
I have been using All American teams for over 20 years and am very satisfied with final outcomes... rapid turn around on vehicle repairs and cost of repair is reasonable...

RN
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Richard N.
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
verified customerVerified Customer
10
Always a Great Experience!!!
Thanks so much for first, spying the nail in the tire, and second fixing it like a boss!
We love you guys!
Rich & Vanessa

LH
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Lea H.
Ward Cove, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Great Service!
I receive professional service every time. I appreciate the detailed receipts, description of labor, future recommendations/expectations, and the full auto report of our vehicles is super nice!

JI
Jimmy I.
Alaska
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2024
verified customerVerified Customer
Category: Service
Jimmy said they did good work, but it took them awhile to get the right part.
Recommended

RK
Ryan K.
Ketchikan, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
Category: Service
Ryan said they are good.
Recommended
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