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Almost Heaven Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(982 Reviews)
93
Write a Review

Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(304) 982-6757
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 5:30 PM
Sun
7:30 AM - 5:30 PM
* Eastern Time (Us & Canada)
12 Commercial Drive Charleston, WV 25311
Get Directions
Almost Heaven Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(982 Reviews)
Write a Review
Recent Reviews
TK
TIM K.
2010 Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2025
verified customerVerified Customer
8
My first time at almost heaven auto garage
A very welcoming and friendly staff I had 4 tire's mounted & balanced and a alignment they were very informative and told me of some other issues I had with my truck very professional at a reasonable rate I will be returning for future needs I recommend this shop thanks again for your service.
RH
ROBERT H.
Charleston, WV
2019 Chevrolet Blazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Great shop.
Wouldn't go any where else.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/25/2025 01:03 PM

THANK YOU FOR BEING A GREAT CUSTOMER

Douglas Hanshew
owner
304-982-6757

CM
CONNI M.
2011 Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Quick & easy
We called to see if we could get in Friday morning and we were done by Friday afternoon. They had all the parts delivered in no time and were very clean and courteous.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/25/2025 01:04 PM

THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

Verified Customer
Charleston, WV
2014 Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Excellent Service
Great service everytime.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/25/2025 01:05 PM

WE DO WHAT WE CAN. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

SK
STEPHEN K.
2012 Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Friendly & thorough
Took my car in for an inspection, and they found what was wrong in a timely manner.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/25/2025 01:06 PM

IT WAS NICE MEETING YOU AND THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

Verified Customer
2008 Saturn Aura
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Excellent customers service
Exceptional customer service and great automotive experience and work.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/21/2025 11:00 AM

THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

JL
JANET L.
2016 Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Excellent service
I just had all my 4 tyres replaced in this shop, I would say, reception was great and the service was excellent. They explained to me every detail of the problem and gave me a quote that was within price point. I highly recommend Almost Heaven for car repair and car issues.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/19/2025 12:06 PM

IT WAS REALLY NICE MEETING YOU AND HELP TAKING CARE OF YOUR ISSUE. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

JA
JUSTIN A.
Pinch, WV
2000 Not Specified:
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
You’re the best!
As always, professional, friendly and I will be back in a few months for brakes. Thanks again!
Doug H., Owner from Almost Heaven Auto Repair responded on 03/17/2025 10:20 AM

thanks for the review

Douglas Hanshew
owner
304-982-6757

TV
gravatar
TINA V.
Charleston, WV
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Tire repair
Best place for auto repair. Honest people
Doug H., Owner from Almost Heaven Auto Repair responded on 03/17/2025 10:20 AM

always nice to see you

Douglas Hanshew
owner
304-982-6757

TS
TRACY S.
2019 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Amazing
Almost heaven and all of their staff and very friendly and really took care of me and my truck. I’ve known them for years and they always do right by you. I would definitely recommend them if you are looking for an affordable honest company. They have been a life saver and searching for a good mechanic is hard to find.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/17/2025 10:21 AM

thank you for the review

Douglas Hanshew
owner
304-982-6757

MR
MARCUS R.
2023 Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
The best
I’m from Philly nd I know a good shop hands down the best shop in West Virginia
Doug H., Owner from Almost Heaven Auto Repair responded on 03/05/2025 11:22 AM

HOPE YOU MADE IT SAFE AND SOUND. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

VS
VIRGINA S.
2023 Honda Civic Si
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Fast
In and out in no time
Doug H., Owner from Almost Heaven Auto Repair responded on 03/05/2025 07:02 AM

WE DON'T LIKE TO MAKE YOU WAIT. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

GS
GARY S.
2011 Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Good find
Came in for a tire plug and oil change.
Found out that a axle seal was also leaking.
Axle seal replaced and tire plugged.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/04/2025 06:58 AM

THANK YOU FOR THE REVIEW AND HOPE YOUR VAN IS DOING GREAT

Douglas Hanshew
owner
304-982-6757

SL
SUSAN L.
2022 Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
An appointment the day I called
I called and was seen the same day. The staff was welcoming and knowledgeable. Will definitely go back for other automotive needs.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/04/2025 06:57 AM

IT WAS NICE MEETING YOU. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

Verified Customer
Charleston, WV
2015 Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great place
The employees were nice and helpful.
Doug H., Owner from Almost Heaven Auto Repair responded on 03/04/2025 06:56 AM

WE ARE HAPPY TO HELP. THANK YOU FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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