I have always hated going into mechanics or auto shops because I don’t know much about cars . As a college student I got swindled by a car dealership in Oshkosh on things they claimed I needed done and charged me for, but then never actually replaced .
My father had to go back into the dealership with me to get the repair bill corrected and money returned . It was a terribly humiliating experience, because I was treated with so much disdain and my father was treated with so much respect .
However , in my experiences with American Car Care, I have seen ALL customers treated with respect regardless of their knowledge concerning cars . I don’t feel apprehensive about taking my car in there for repairs as I am not “ talked down to” or treated as if I am an idiot . I am always treated with courtesy and I am given options, if available, for needed repairs. I would highly recommend their services .
PH
Paula H.
Marshfield, WI
01/19/2020
New Owners
New ownership has taken over and I know they will do better than the previous ones. The previous husband and wife owners WERE DISCONNECTED from THE CUSTOMERS and only the staff kept it FROM FAILURE. Go there and see how much better it is!
Recommended
JB
John B.
Bonduel, WI
08/19/2019
Excellent service
Jessie is usually my goto guy. Never had a problem with the work they did. One time I took my truck in to get tires on it. Dropped it off the day before and came in at 4:00 the next day...no new tires. Jessie said things just fell apart that day and they got behind. Completly understandable. Got my truck the next day. 319k on it and it is still going strong. Kudos to you guys! This place does A+ work.
Recommended
JB
Judy B.
Cecil, WI
04/16/2019
Highly recommended
The staff is very pleasant and helpful, got my car in the same day I called, got the repair done above and beyond what was required and in a very reasonable amount of time, and the cost was less than I had expected! Very satisfied with the service here!
Recommended
BT
Bill T.
Pulaski, WI
12/31/2018
Was pleased in the past with the service now not so much
in the past I've been totally super satisfied with the professionalism and the mechanical work that American car Care center has done on my 97 Ford expedition recently there's items as far as electrical that were messed up that I repaired because I couldn't afford to drive another weak with fuel consumption costing about $200third time I went to bat with them was for a simple engine radiator complete flush $100 it is absolutely horrible pick the coolant is at 35 to 40 below but there are so many contaminants still in that engine it was not done correctly and I have pictures to prove the flush less than a week and a jar on the right hand side of another vehicle that hasn't been done at least that I know for a fact of six months when the vehicle was purchased and they're both used vehicles I don't know if I'm ever going to go back there but like I said I'd like the people personally but the workmanship as very much declined and is me as being a business owner myself my priority is to take care of unsatisfied customers until they are satisfied and do the job correctly the first time and diagnose the issues
Not Recommended
RT
Ron T.
Shawano, WI
09/06/2016
Great service!!
I've done business at American Car Care for many years with several different vehicles. The service they have given me has been top-notch!! Bruce and his crew have always taken care of me. I wouldn't think of going any place else!!
Recommended
DB
Dan B.
Bonduel, WI
04/15/2015
Slow and Overpriced
Never have I seen mechanics move so slowly or have so many people standing around doing nothing at a mechanic shop. Their estimates on how long something will take is HORRID and their prices are way over other mechanics in the area. Don't go here unless you plan on sitting around all day waiting for work to get done.
Not Recommended
DB
Dan B.
Bonduel, WI
04/15/2015
Slow and Overpriced
Never have I seen mechanics move so slowly or have so many people standing around doing nothing at a mechanic shop. Their estimates on how long something will take is HORRID and their prices are way over other mechanics in the area. Don't go here unless you plan on sitting around all day waiting for work to get done.
Every time I've had service work done they were always completed on time and done to my satisfaction. Friendly service at an affordable price. Thank You ACC
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My father had to go back into the dealership with me to get the repair bill corrected and money returned . It was a terribly humiliating experience, because I was treated with so much disdain and my father was treated with so much respect .
However , in my experiences with American Car Care, I have seen ALL customers treated with respect regardless of their knowledge concerning cars . I don’t feel apprehensive about taking my car in there for repairs as I am not “ talked down to” or treated as if I am an idiot . I am always treated with courtesy and I am given options, if available, for needed repairs. I would highly recommend their services .