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PNW Automotive Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(37 Reviews)
43
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
43
Net Promoter Score ®

Business Details

About

35 years of experience! 35 years of experience!

Categories
Car Maintenance, Auto Repair, Diesel Services
Contact
(503) 298-9956
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1050 Olney Ave Astoria, OR 97103
PNW Automotive Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(37 Reviews)

BD
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Bree D.
Astoria, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
10
The ONLY place for your BMw
These guys know what they’re doing! After taking my 3 series to another shop, spending a bunch of money and being without my car forever- PNW found the problem, repaired it, and programmed it in house. I didn’t have to drive to Portland, and that was amazing! Love these guys. 10/10, by the way, they cleaned my car too!

BD
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Bree D.
Astoria, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
10
The ONLY place for your BMw
These guys know what they’re doing! After taking my 3 series to another shop, spending a bunch of money and being without my car forever- PNW found the problem, repaired it, and programmed it in house. I didn’t have to drive to Portland, and that was amazing! Love these guys. 10/10, by the way, they cleaned my car too!

DR
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Darrell R.
Seaside, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
10
High quality
My bmw started to have a funny smell and running weird took it to Ashley jo she knew immediately what was wrong with it. They must have pulled some magic strings because it’s running like my bmw again and plenty of spirited driving coming my way. Thanks PNW fam!

JL
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Jim L.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2022
10
Water pump replace on Dodge Ram Truck
While taking a road trip from Cape Disappointment up and back down the river from Longview I lost my water pump in Astoria. I was in a real fix because I had to get back the next day for my work. PNW Auto really came through for me by fitting me in between jobs to get me back on the road again in record time. On top of that the price was very competitive and the work was excellent! Thank you PNW auto for the great service! I highly recommend them! Jim in Bellingham

RC
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Robert C.
Chehalis, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2022
1
Poor Work
In addition to spending $4k to replace the transmission on our '98 suburban, the vehicle is at a front end shop. The shop just informed me that after replacement of the tie rod ends, (done in Astoria at PNW Automotive) no alignment was completed. The upper ball joints were replaced and they left the lower ball joints intact, which are shot. Now, we are looking at another $1100 just to fix and align the front end, then to replace the tires.

I've called and left messages, but no response. And it amazes me how all these people are raving about this shop. And to think this vehicle was supposed to drive the AlCan............

RC
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Robert C.
Chehalis, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2022
0
Does not back work/warranty
Spent over 3k on rebuilding transmission and front end work. Less than 2 months and 3 thousand miles, transmission is shot. Shop will only warranty the work if it’s in their shop. So, currently in SoCal and will spend $3500 to have the transmission rebuilt again.

New shop warranty is with ATRA, over 32,000 shops US wide. Interestingly enough, PNW Auto has same logo but states the work needs to be completed in their shop.

Needless to say, if they do your work, stay within towing distance or else you’ll be in the same boat as us.

LT
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Larry T.
Astoria, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2022
10
2002 Toyota Carolla
With gas prices going through the ceiling now, I needed to get our little Toyota going again. It had been getting very little use for the last couple years. It hadn't been turned since 2005, (regular oil changes though). About 80,000 miles ago. Well, took her to PNW, brakes, a tune up, oil change, and a minor oil leak. And she's running beautifully, getting excellent gas mileage. Jeremy, Ashley and PNW, are great. I definitely recommend them!

RF
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Rich F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
verified customerVerified Customer
Great Service and Communication, Reasonable Rates
Excellent customer service, and good communication. Fair honest assessment and I am happy with repair. (new clutch and flywheel).
Recommended

HG
Heather G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Great service, great expertise
Before moving to the coast, I figured I might need to sell my Saabs, because they break all the time. Within a month, PNW has helped me with my '00 9-3 twice. Both times their advice was solid, the service was fantastic, and the kitties were super friendly. Their prices are WAY better than many euro-shops. I'm thrilled I get to keep my cars!
Recommended

MM
Mick M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Impressive Highlander treatment.
P
Recommended

BZ
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Bruce Z.
Astoria, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Best customer service ever! I've spent 2 months trying to get my Lincoln Navigator to start and run. Jeremy got it running in a couple of hours and their financing program removed all my stress and anxiety. All on a Sunday!
Truly professional and reliable. Pnw made a stressful repair problem as painless as possible.
Recommended

EC
Eric C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Fabulous customer service!
They are great! They say what they're going to do and they actually do it!!
Wonderful folks!
Recommended

AS
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Alekzandria S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Fantastic friendly service
The staff are super nice and take the best care of the customer. They make sure you are happy with the work done and that you get the best price for it. I appreciate your help and will be back for future work!
Recommended

SP
Sian P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020
verified customerVerified Customer
stuck in Astoria and PNW came to our rescue
Excellent service tho delayed a couple of days due to the wrong part being sent out from Portland.
Recommended

NW
Nick W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020
verified customerVerified Customer
Great Service!
Trustworthy, reliable service.
Recommended

Displaying Review 1 - 15 of 37 in total
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