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Aspen Auto Clinic - Union

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(879 Reviews)
74
Write a Review

Score Details

5 stars
75%
4 stars
14%
3 stars
3%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores™
4.0
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Auto Maintenance
Contact
(719) 634-4257
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
1619 N Union Blvd Colorado Springs, CO 80909
Get Directions
Aspen Auto Clinic - Union's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(879 Reviews)
Write a Review
Recent Reviews
GW
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Greta W.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
10
My mini
Really enjoyed my experience with this shop! The oil change and summer car care package is a great deal. I feel confident that my Mini Cooper is in top shape now with no worries. Thanks guys! And especially thank you for changing the cabin air filter (Lol!) no more stinky smell coming out when I run the air conditioner!!!! Thank you thank you thank you!! See you next time! You have a fantastic shop, appreciate your kindness and explanations about my car. Y’all rock my free world.
AT
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ANTHONY T.
Colorado Springs, CO
2008 Ford Police Interceptor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customerVerified Customer
9
Have been working on my truck for years and have always been honest
Always upfront pricing great work and good people there honest and I will always bring my truck back
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:48 AM

Thank you for taking our survey! We appreciate the kind words and feedback. We are grateful that you shoose us to care for your Ford.

GM
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GIL M.
Colorado Springs, CO
2018 Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Excellent
Needed quick service to make an unexpected trip and greatly appreciate the quick service for an oil change and vehicle inspection, Nate, Ivan, and the technician that worked on the car were all efficient and professional.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:48 AM

Thank you for taking our survey! We appreciate the kind words and feedback. We are grateful that you shoose us to care for your 4Runner.

Verified Customer
Colorado Springs, CO
2011 Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
. Aspen Auto on Union
Aspen workers are always very friendly and courteous. They always check with me about the kind of oil I want. They also answer any questions I may have. I only had to wait a little over an hour. They have a clean & comfortable place to wait. They are located close to me so it’s convenient. I have recommended Aspen to some of my friends.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:48 AM

Thank you for taking our survey! We appreciate the kind words and feedback. We are grateful that you shoose us to care for your Ford.

JH
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JIM H.
Colorado Springs, CO
2011 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Repair A/C seal
The job was done as was promised, and was completed when promised. So far everything seems to be good.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:48 AM

Thank you for taking our survey! We appreciate the kind words and feedback. We are grateful that you choose us to care for your Escape!

RW
RUSSELL W.
Colorado Springs, CO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Good Customer Service and Quality Work
I have used Aspen Auto Clinic for over 3 years now and their work is high quality. Their customer service is also really good! I recommend using them for all your auto needs and repairs!
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:49 AM

Thank you for taking our survey! We appreciate the kind words and feedback. We are grateful that you choose us to care for your Hyundai.

EB
EILEEN B.
Colorado Springs, CO
2021 Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/27/2022
verified customerVerified Customer
2
Service was okay, but ride back afterward was chaos
I just needed an oil change and tire rotation but I didn’t want to wait. The ride home with Lyft was okay. But when I needed a ride to pick the car up, things fell apart. I waited over 20 minutes outside my house, which was bad enough but made worse by the 6 degree temperature. Then when I phoned the driver to ask where he was, he said he had been given a wrong address and refused, rather rudely, to come. So I phoned Aspen to tell them, and they mumbled that it wasn’t their fault — which, who cares, it was their responsibility — and rather grudgingly and without apology said he would order a second ride. Still being outside in 6 degrees, I then phoned the new driver to make sure he had the right address, but he seemingly spoke not a word of English, not even “address.” But then immediately I got a text saying there was a third driver now assigned. I also tried to phone him, but the number provided by Lyft kept going straight to voicemail. Then in several minutes I saw a car loitering at the intersection south of my house, waived, and found it was my Lyft ride. But then the driver of that car, which was actually a truck, said, “your house is sure hard to find.” Which it definitely is not, at least if one has the true address. Which he did not, instead having a different address that doesn’t even exist (ffs)!

Getting rides back and forth is very important to me when I choose auto repair shops. I only happen to live about 1 mile from Aspen, but after this fiasco will have to think long and hard about using them again. Because their reliance on Lyft means no one is really responsible for the customer’s safe transportation. And at 71, I really don’t want to take another chance on that, especially when it is way too cold out to be healthy for me.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:52 AM

Eileen, we are so sorry that this happened. Lyft rides are completely out of our control. We hate that you stood outside to wait, please know that in the future, you will be notified when your ride has arrived so you can wait comfortably inside. Ive made a note in your accoutn to no longer use Lyft but to call Uber instead. We can no longer offer rides our selves due to the fact that customers wrecked our loaners and ruined the program for everyone. We were sad to let that part of our offerings go. We apologize again for the inconvenince that Lyft created for you.

JK
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JOHN K.
Colorado Springs, CO
2015 BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customerVerified Customer
10
Service
Good service and prices
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:57 AM

Thank you for taking our survey! We appreciate the feedback and we are grateful that you choose us to care for your BMW. 

BA
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BECKY A.
Colorado Springs, CO
2016 Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customerVerified Customer
10
Excellent service
Aspen Auto has provided me with professional efficient service at a reasonable cost.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:58 AM

Thank you for taking our survey! We appreciate the feedback and kind words. We are grateful that you choose us to care for your

SK
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SARAH K.
Colorado Springs, CO
2016 Chevrolet Cruze Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customerVerified Customer
10
Quick and accurate
I’ve always had a good experience and very professional.
Karen M. from Aspen Auto Clinic - Union responded on 03/07/2022 11:58 AM

Thank you for taking our survey! We appreciate the feedback and kind words. We are grateful that you choose us to care for your Cruze.

JB
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Johnny B.
Colorado Springs, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
5
Nate
Nate did have great customer service . Definitely a good person to have at the desk.
Karen M. from Aspen Auto Clinic - Union responded on 02/24/2022 02:34 PM

Thank you for swinging back around to share this. Please give us a call so we can talk this out. Thank you. 

JB
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JOHNNY B.
Colorado Springs, CO
2008 Dodge Durango
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
verified customerVerified Customer
1
Still have the same issue waste of money
Paid them 2 grand to fix a problem that still exists!!! Charged me for 2 powers steering pumps and labor because they couldn’t get it right. Never again
Karen M. from Aspen Auto Clinic - Union responded on 02/24/2022 02:28 PM

Thank you for your review. If you could call me at the store, I'd be happy to review your invoice with you for assurance that you did not get charged for two power steering pumps. Sorry for the confusion. I look forward to speaking with you again, Nate. 719-445-1017

NC
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NICHOLE C.
Colorado Springs, CO
2001 Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Great Service!
Aspen Auto Clinic provides great service. The staff is great to work with, facilities are clean, and it's easy to make an appointment with them. I love that I can schedule appointments online! I would recommend them to anyone.
Karen M. from Aspen Auto Clinic - Union responded on 02/24/2022 02:31 PM

Thank you for taking our survey! We appreciate your feedback and kind words. We are grateful that you choose us to care for your Honda.

ET
EASTER T.
2015 Chevrolet Spark
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Great timely service
My third time visit with Aspen. No matter what you go in for. They give you a complete diagnostic of your car..Courtesy and do a great timely service. Would definitely recommend them.
Karen M. from Aspen Auto Clinic - Union responded on 02/11/2022 01:19 PM

Thank you for taking our survey! We appreciate your feedback and we are grateful that you choose us to care for your Spark!

GR
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GERRY R.
Del Norte, CO
2007 Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Very pleased with work performed
Team was professional and friendly, I had an extenuating circumstance that was handled with no problems
Karen M. from Aspen Auto Clinic - Union responded on 02/11/2022 01:19 PM

Thank you for taking our survey! We appreciate your feedback and we are grateful for the opportunity to care for your Toyota.

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