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At The Bay Automotive Repair LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
85
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

We are your local automotive full-service repair shop serving the Fairfield Bay, NY community. We are your local automotive full-service repair shop serving the Fairfield Bay, NY community.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(501) 884-3920
Closing in 1 minute
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
364 Dave Creek Prwy Fairfield Bay, AR 72088
At The Bay Automotive Repair LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)

JG
JAMES G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Great group of people and really shined when we needed them the most.
Great group of people and really shined when we needed them the most

AL
ALICE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
The service was excellent and the office is on top of appointments.
They solved my problem.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2025
verified customerVerified Customer
3
Through the roof shop rates
I had them put tires on my rims and balance they had no issues doing it with such short notice and on a Saturday. They was even fairly quick on getting them done. That being said. I was very disappointed in the price. They charged me over $60 for mount and dismount and when I got them home to put them back on my car there was only 21psi in each tire so I had to finish putting the correct amount of air in them. For the price I paid I feel that should been done.

The mechanic was very polite and professional I will say that. And he did get them done for me in a timely manor but I do feel that the price was extremely high for the fact I brought them in off the car. Other than that I have no issues or complaints.
The Team A. from At The Bay Automotive Repair LLC responded on 01/27/2025 12:58 PM

Thanks for sharing your experience with us. We appreciate your feedback and the kind words about our team’s professionalism and efficiency. That said, it's disappointing to hear you were not satisfied with the pricing and that the tires weren’t fully inflated. You definitely deserve peace of mind along with your new tires. We take your concerns seriously, and we'll definitely use your feedback to review our service standards. If you have any further thoughts or suggestions to share, we’re all ears. As for the pricing i do apploigize as there is a State of Arkansas fee for tire disposal, which we do have to pay $3 per tire to dispose of, which $12 of the $60 was tires disposal fees. aswell as the $3 for the replacement of the tire valves $12 in parts. We only charged $9 per tire (4) tires to dismount and mount. As i stated before i do appoligize that you dis agree with out pricing, but i do feel as we have the cheapest tire rates any where around. Thanks again for your Review as we do appreciate all Reviews and we strive to do better every day.


SG
SARG G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Amazing seevice
I won’t take my truck anywhere else, Bay Automotive has treated me like a professional, and they get things done quick, I highly recommend them to all my family and friends.

MW
gravatar
MICHELLE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
You can trust them!
I love the Uhl family and everyone that works there. I trust them with my vehicles. There are several reasons why I choose At The Bay. One of the things I value is the personable experience. Second, they get me in and out quickly. Third, I appreciate the mechanic work that I can TRUST. I also appreciate that they don’t get my car dirty with oily fingerprints and dirty shoes. They did extensive mechanic work on my Honda Accord about five years ago and provided before and after pictures. I was so nervous about it and they put my mind at ease which is important when you depend on your vehicle and don’t have a ton of money. They are priced reasonably.

DO
DONNA O.
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Employee of At The Bay Automotive offer outstanding customer service!
The employees are friendly and professional. They work with you on repairs within your budget and get the repairs done in a timely manner.

LS
LINDA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Amazing service and people
All I can say is the 2 ladies and 2 fellas working the office and garage that morning were amazing awesome and I was in a time crunch they had me in and out within an hour I was thankful and grateful they do excellent work and the ladies added so much excellence to my experience and they care about what they do

MF
MIKE F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Professional and friendly.
They were very efficient and got my car back on the road in no time thank you

JN
JOANIE N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Auto repair
Very friendly, energetic, reliable, honest, people . Accommodating, professional, and price effective.

ES
ELIZABETH S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Excellent service
Very nice and professional. Had brakes and new tires. Highly recommend!

LJ
LISA J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Great and timely service
I bring my daughter’s car here for her oil changes. Vanessa and Sam are so nice to deal with. Highly recommend them!
SAMSON M. from At The Bay Automotive Repair LLC responded on 11/18/2024 01:16 PM

We’re happy to hear you and your daughter are finding your visits enjoyable! Vanessa and Sam are truly gems in the auto repair world – they might just be the best mechanics who could also win a popularity contest. Thanks for recommending us; we appreciate your support and trust in us to keep your daughter's car running smoothly!


RL
ROBERT L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Another Great Experience from the crew of At The Bay Automotive
This was just a simple oil change and replace the headlights, but it was another good job. They were able to squeeze me in before I hit the road the a trip.

Whether it’s engine work, brakes, tires, or whatever your car needs, the folks can handle it. Great work and better service!
SAMSON M. from At The Bay Automotive Repair LLC responded on 11/18/2024 01:17 PM

We appreciate your feedback and are glad to hear everything went smoothly with your oil change and headlight replacement! We're always happy to help get you back on the road—especially before a trip. It sounds like you’re ready for adventure now, and we’re proud to be part of that journey. We're committed to keeping your vehicle in top shape for whatever life throws your way, so don’t hesitate to drop by for any of those ‘whatever’ moments in the future. Safe travels!


CS
CYNTHIA S.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2024
verified customerVerified Customer
7
Hood job but lacking explanation and warranty papers.
They seem to have fixed the issues but it was never explain why they billed me for a hub instead of a tire sensor as quoted. The hub vost $30 more. I hot a new car battery but never received anything about the 2 year warranty promised when I okayed the price.
The Team A. from At The Bay Automotive Repair LLC responded on 11/04/2024 05:44 AM

We appreciate you bringing this to our attention. It sounds like we may have taken a wrong turn on the information highway when it comes to your billing and warranty details. That's definitely not the kind of clarity we aim for! We pride ourselves on doing our best to provide accurate quotes and clear explanations, and it seems we may have dropped the ball this time. Please reach out to us directly; we’d like to delve deeper into this and ensure you have all the information you need about your new battery’s warranty, as well as the billing confusion. Your drive deserves clear directions, and we are here to help navigate through this mix-up.


CM
CHARLOTTE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Excellent service
Best place ever. Everyone is so kind, honest and they have always kept my vehicle on the road.
SAMSON M. from At The Bay Automotive Repair LLC responded on 11/04/2024 10:55 AM

We're over the moon to hear you feel this way about us! Keeping your car in tip-top shape is our mission, and it sounds like we've hit the mark for you. Kindness and honesty are our secret ingredients, so it's great to know you've experienced that too. Here's to many more miles of smooth driving ahead!


AL
ALICE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Very nice clean shop.
They were able to meet my expectations!
Very hands on and friendly. I will use them for my future car maintenance.

Displaying Review 1 - 15 of 20 in total
Service Coupons and Posts
Thanks for the awesome review! We're thrilled we met your expectations! 🚗✨ Our team is always here to keep your ride running smoothly—consider us your car's best buddy! Looking forward to your next visit! #CarCare #AtTheBayAutomotive
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Huge thanks for the shout-out! 🚗💪 We love taking on challenges others shy away from. Every car deserves a little TLC, and we’re here to provide it! Your trust means the world to us! 🌟 #AtTheBayAuto #ChallengeAccepted
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Thanks for the awesome shout-out! We're thrilled to hear we hit the mark again. We're like your car’s pit crew – always ready for the next lap! ?? Come back anytime! #AtTheBayAutomotive #ThankYou
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?? We're thrilled to hear we could get your church van's brake job done ahead of schedule! Talk about divine timing! ✨ Thanks for trusting us with your ride, and we’re always here when you need us! #AtTheBayAutomotive #BrakeToTheRescue
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