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Auburn Collision 1

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
82
Write a Review

Score Details

5 stars
91%
4 stars
2%
3 stars
2%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
82
Net Promoter Score ®

Business Details

Categories
Contact
(253) 735-0894
No Business Hours Provided

Business Hours

* No Time Zone Provided
233 W Main St Auburn, WA 98001
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Auburn Collision 1's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
Write a Review
Recent Reviews
RE
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Roger E.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
WOW. done ahead of schedule, well done
They were able to take my car within 48 hours of the accident. Efficient front desk was ready to get me a loaner but I didn’t need one. Jeff listened to my concerns. The team communicated well via email because I was out of country. The repair was completed ahead of schedule. a Friend picked it up for us. I was afraid to look at the car when I got home BUT it was perfect! They had cleaned the interior too. I highly recommend Auburn collision 1
HM
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Herbert P & Irene M M.
SUBA Forester X LL Bean Edition Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
9
nice job.
People very friendly and helful.
KB
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Kim B.
SUBA CROSSTREK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/15/2024
verified customerVerified Customer
0
Poor/lack of communication
I set my appointment and got my car appraised weeks before my appointment. They did not have the parts ready by the time of my appointment. They did not communicate with me until I reached out. My repairs took 4 x as long as they quoted me for. It felt like a general lack of care for me as a customer.
Barrett S., Manager from Auburn Collision 1 responded on 04/25/2024 05:14 PM

Hi Kim, this is the manager of Auburn Collision 1 and myself and our team are truly sorry to hear about the delays and lack of communication you experienced. This is not the level of service we aim to provide. Your feedback is invaluable to us, and we'll address these issues to prevent similar occurrences in the future. We have also been in touch with our Subaru dealer and our management system who is responsible for sourcing the build data for your specific vehicle so that this never happens again. We have recently added new members to our team and all onboarding and additional training is underway to deliver a true Collision 1 experience; one where in this case we truly fell short. I have shared your experience with our team and we will become better because of it. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Thank you again.

KT
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Kevin T.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2023
verified customerVerified Customer
10
Wrx Sti repair
This is the place to go . Quick , reasonable and good work
MG
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Mayliss G.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2023
verified customerVerified Customer
10
Great job
Excelente Job Excelente communication!
VO
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Valerie O.
SUBA Impreza Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Hometown care and repair
Friendly, efficient, and expert repair. After the trauma and stress of the accident, Auburn Collision One took care of me, as well as my car.
DG
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Drew G.
SUBA Impreza Wagon WRX STI Manual
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2023
verified customerVerified Customer
10
Excellent
Excellent
1K
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1lt Gerald K.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2023
verified customerVerified Customer
10
Excellent body work
The repairs from a tree falling on my car made it feel like a new car again. Great job.
JK
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James K.
Subaru XV Crosstrek
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2023
verified customerVerified Customer
8
Good work but long delays for parts.
Car sat there for over two months waiting for parts. Work on the car was good and staff was helpful but not very communicative.
BS
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Bob S.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customerVerified Customer
10
Subaru Forster Rear Bumper Work
Small job. Rear bumper cover was replaced and painted. Quality work. Can't tell the car was in for repair.
Good communication. The car was ready when promised.
Displaying all 10 Review
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