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Auffenberg Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,569 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
172
Total ReScores
4.9
ReScore Average
82
Net Promoter Score ®

Business Details

About

Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Auffenberg Hyundai is conveniently located in O'Fallon, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Auffenberg Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 622-9001

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1300 Central Park Drive O'Fallon, IL 62269
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,569 Reviews)

JW
gravatar
Janet W.
Caseyville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Engine/Oil Consumption Problem
It started with an oil consumption problem and ended with a catalytic converter replacement as well. I paid for this car without missing any payment or being late on a payment and as soon as this issue started I was treated so harshly! I was told so many different things. I was charged $700.00 just for an hours labor. The things I’ve been through at Auffenberg Hyundai isn’t worth it! They do not care! Hyundai doesn’t stand by their brand!
William G., Service Manager from Auffenberg Hyundai responded on 04/12/2022 05:29 AM

There is nothing in this survey that is true at all. The $700.00 was your co Pay for the repairs on the car which is out of the factory warranty and we "Auffenberg" applied to Hyundai for goowill and got for you. The manufacture was going to cover 75% of the repairs and you would pay 25% or $700.00 for fixing your car thats 12,000 miles out of the warranty. 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
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