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Auto Care Clinic

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,313 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

The Auto Care Clinic is an independently-owned and operated repair and service center based in Front Royal, Virginia. We service all automobiles up to one ton and specialize in Lexus, Acura, Mercedes, BMW, Honda, Toyota, and Subaru. The team consists of ASE Master Technicians that can do everything from oil changes to VA safety The Auto Care Clinic is an independently-owned and operated repair and service center based in Front Royal, Virginia. We service all automobiles up to one ton and specialize in Lexus, Acura, Mercedes, BMW, Honda, Toyota, and Subaru. The team consists of ASE Master Technicians that can do everything from oil changes to VA safety inspections. The Auto Care Clinic offers something different: a car maintenance and mechanical repair center that is focused on customer service and repeat business. ...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(540) 635-2455

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6768 Winchester Rd Front Royal, VA 22630
Auto Care Clinic's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,313 Reviews)

CG
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CARTER & SANDRA G.
Lake Frederick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Wonderful service!
Reminded us of our appointment. Did what was expected and kept us informed. Great staff and looked after us. Nice waiting room.

CW
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CHERYL W.
Front Royal, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Oil Change & Tire Rotation
True to their word on scheduled time. Staff is always a pleasure to work with. Great service, highly recommend.

Verified Customer
Lake Frederick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Quick and easy
Could not have been easier. Will return.
Auto Care Clinic T. from Auto Care Clinic responded on 02/21/2025 08:27 AM

Thank you so much!  We welcome you back anytime and we appreciate the review and your business. Have a great weekend!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


EO
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ELIZABETH O.
Stephens City, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Excellent Service
Tim was great and very thorough at helping us diagnose our vehicle’s issues. The whole staff was welcoming and kind. Would definitely return.
Auto Care Clinic T. from Auto Care Clinic responded on 02/20/2025 05:21 AM

Thank you for this kind review of our shop!  We do love our customers and Tim is definitely a gem here at the Auto Care Clinic. We appreciate your business and we look forward to your next visit. 

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


BE
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BILL E.
Hume, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Patient, thorough and reliable
My 2022 Mercedes EQB 300 needed a B1 service and there are no MB dealers near by. ACC had done repair work for me and I was pleased with their work. This was a recommended checkup. They went the extra mile and returned my electric car to me just as if MB had done the work but half the price!!!
Auto Care Clinic T. from Auto Care Clinic responded on 02/19/2025 06:48 AM

Thank you so much!  We appreciate that you brought your Mercedes here to the Auto Care Clinic and we're so happy we could service it for you at a much lower price. Thank you for your kind review and thank you for your business!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


Verified Customer
Linden, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Great experience
Quick service, reasonably priced.
Auto Care Clinic T. from Auto Care Clinic responded on 02/18/2025 12:53 PM

Thank you!  We always appreciate you and we thank you for taking the time to leave us this review!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


PB
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PAUL & PAM B.
Lake Frederick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Very convenient VA inspection
Greatly appreciate the shuttle service that the Auto clinic provided. Very convenient.
Auto Care Clinic T. from Auto Care Clinic responded on 02/18/2025 05:05 AM

Thank you so much!  It was our pleasure to provide that service for you!  Thank you for taking the time to give us this kind review!  Hope to see you back at the shop. Take care!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


CH
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CRAIG & DEBBIE H.
Lake Frederick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
GREAT SERVICE & STAFF
As usual, I was greeted and felt appreciated for my business. They were able to technicians were able to quickly identify the issue and get it resolved. The waiting area was clean and comfortable. Will most definitely be back, next time I need service on my cars
Auto Care Clinic T. from Auto Care Clinic responded on 02/17/2025 05:48 AM

Thank you for taking the time to leave us this feedback!  We do appreciate you and your business. We're so happy we were able to service your vehicle in a timely manner and we look forward to your next visit!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


GS
GAYLENE S.
Front Royal, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Excellent, everything!
Excellent service, everyone was so helpful and nice
Auto Care Clinic T. from Auto Care Clinic responded on 02/17/2025 05:46 AM

Thank you so much!  We do appreciate your kind words and we appreciate your business!  Take care.

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


LW
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LAURA W.
Front Royal, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Beyond impressed
Never have I felt more at ease while having my car serviced. The staff was professional and courteous. The waiting room was clean and comfortable. The technician was fantastic. Walking me through the needed repairs and answering all my questions. They kept me abreast of each move. Top notch!
Auto Care Clinic T. from Auto Care Clinic responded on 02/14/2025 08:25 AM

Thank you. Your kind words and review mean so much to us. We're so proud of our team for giving you a good experience and we will pass your words on to them. We're so happy you were comfortable here with us!  We appreciate your business!  Take care. 

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


CL
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CHRIS L.
Middletown, VA
BMW 530i xDrive
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/14/2025
verified customerVerified Customer
0
Bad experience
I felt like they tried to hose me this time. I’ve had great experiences in the past but this time I felt I was trying to get ripped off. The guy that called me said I need 2 things replaced on my car and it would cost 6k. I looked up the parts and they were under $500 combined. I won’t be going back there which is unfortunate. Everyone their seem nice and fair until now
Auto Care Clinic T. from Auto Care Clinic responded on 02/18/2025 12:44 PM

We are very sorry to hear of your bad experience and appreciate you taking time to speak with us by phone in more detail.  As we explained, we take all concerns very seriously as we value each of our customers.  We looked further into this matter and identified several areas that caused misunderstandings which we explained to you by phone.  We sincerely apologize.  Thank you, again, for your feedback and your time over the phone to allow us to address these misunderstandings so that we can prevent them from happening in the future.

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


DG
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DAN G.
Front Royal, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Wiring Issue
Squirrel damage to undercarriage wiring bundle. Identified and repaired expeditiously. Well done.
Auto Care Clinic T. from Auto Care Clinic responded on 02/13/2025 12:50 PM

Sorry you had to deal with those squirrels!  But we're very happy we were able to take care of your wiring quickly for you!  Thank you for the nice review and thank you for your business. Take care!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


SP
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Sheila P.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
10
Timely and great service!
I am so appreciate of Auto Care Clinic. I was leaving an appointment and a rock got lodge under my car and it was screeching and not driving well. They responded quickly, towed my car and I had it back the next day! In my real estate business it is important to have my car running well.
Sheila - Re/Max Roots
Auto Care Clinic T. from Auto Care Clinic responded on 02/13/2025 06:46 AM

We're so blessed we were able to take care of the issue for you and get you back to business!  Thank you for the review and thank you for your business!  Take care.

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


AW
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Allen W.
Front Royal, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Excellent care with a family feel
I have two vehicles that I needed to have care for at Bill Long’s. They did an excellent job on both of them and did a wonderful job on my equinox where they diagnosed the problem was and found out that it was a small problem instead of a big problem. It is so heartwarming to see that they didn’t try to run up the bill just so that they could make more money. I would recommend this place and service to anyone who cared about their car, their safety and their family.
Auto Care Clinic T. from Auto Care Clinic responded on 02/12/2025 07:52 AM

Thank you for this very kind review!  We appreciate you taking the time to share your experience and we're so happy you had this good experience with us here at the Auto Care Clinic!  Your safety is very important us!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455


MP
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MIKE P.
Lake Frederick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
My go-to auto service shop
Efficient, thorough, professional and always friendly.
The Auto Care Clinic is my go-to for service on my cars.
Thanks, Ryan!
Auto Care Clinic T. from Auto Care Clinic responded on 02/12/2025 06:16 AM

Thank you so much for this review. We always enjoy your visits to the Auto Care Clinic. We're happy you had a good experience with us and Ryan was able to take care of your service needs. Take care!

THE TEAM AT AUTO CARE CLINIC
Phone - 540-635-2455

Service Coupons and Posts
We're blushing! 😊 Thank you for the glowing review! At Auto Care Clinic, we believe in going the extra mile—literally! 🚗 We're thrilled our team made your experience outstanding. Your trust in us means the world! #AutoCareExcellence #CustomerFirst
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🚗💨 We love saving the day, one jump start at a time! So glad our team could assist your wife and provide peace of mind. Honesty and friendly service are part of our game plan! Thanks for the stellar review! ⭐️ #AutoCare #ServiceYouCanTrust
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Thanks for the fantastic review! 🚗✨ Quick service and a friendly team? That's how we roll at Auto Care Clinic! We're all about getting you back on the road with a smile. 😄🙌 #AutoCare #CustomerLove
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🚗❤️ Wow! We love going the extra mile (literally!) for our amazing customers! It's great to hear we could help you out on such a hectic day. We’re always here to keep you rolling! Thanks for the shoutout! 🙌 #AutoCareHeroes #CustomerServiceExcellence
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Thank you for the great feedback! We're thrilled you find our service as friendly as a golden retriever and as fast as a sports car! ?? We aim to keep those wheels turning smoothly. See you next time! #AutoCareClinic #HappyCustomers
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We love hearing from our amazing customers! ? A big shoutout to Lisa for being the ultimate car concierge! ?✨ Fast, friendly service is our jam! Thanks for the recommendation, and we can't wait to see you again! #AutoCareClinic #ServiceWithASmile
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Your trust means the world to us! ? We're overjoyed to be your go-to spot for all things auto. With our friendly team and honest service, we promise to keep your ride purring! ?? #AutoCareClinic #WeLoveOurCustomers
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We're thrilled to hear our technician was able to steer you in the right direction! ?? Sometimes, a little guidance can go a long way. Thank you for trusting us with your car care! #AutoCareClinic #HelpingHands
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?? We're over the moon to hear you appreciate our crew! Great customer service is what we aim for—after all, your vehicle deserves the best! Thanks for being a loyal part of our Auto Care Clinic family. ? #CustomerAppreciation #AutoCareExcellence
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Thanks for the stellar review! ? We're all about keeping your ride running smoothly and your smile wide. ?? Your kind words make our gears turn faster! #AutoCareHeroes #ServiceWithASmile
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?✨ We’re thrilled to be your go-to auto haven! Nothing makes us happier than serving up great service, friendly faces, and complimentary snacks! ?? Thanks for spreading the word—you're the real MVP! #AutoCareClinic #CustomerAppreciation
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We're glad we could rescue you from an unwanted "carb-ocalypse"! ?? Early birds get the worm, or in this case, early service! Thanks for trusting us to get you back on the road. We appreciate your support! ? #AutoCare #EarlyServiceWins
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We're so grateful for your kind words! ? At Auto Care Clinic, we treat every car like it's our own—especially classics like that '66 Chevelle! Thanks for being part of our family since day one! ?✨ #AutoCareFamily #CustomerAppreciation
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We're revved up to hear you think we're the best! ?? Our team takes pride in keeping your ride running smooth. Thanks for trusting us with your wheels! #AutoCareClinic #BestService ?️
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?✨ Thank you for the kind words! We're thrilled your Camry is running smoothly and giving you peace of mind on those long drives. Our team always keeps an eye out—like a hawk with a wrench! ?️ Safe travels! #AutoCareClinic #HappyDriving
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Thank you for the fantastic review! We're thrilled to know that you and your son have had smooth rides with us. ?⏱️ Fast service and friendly faces—just what we aim for! Next time, we’ll throw in some coffee for the wait! ☕️ #AutoCare #HappyDrivers
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Thank you for your kind words! At Auto Care Clinic, we believe that top-notch service is the key to happy customers. ?❤️ We’re here to keep your ride running smoothly—just like our coffee! ☕️#AutoCare #CustomerFirst
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#FrontRoyal #HappyCustomer #AutoCareClinic ? Thanks for the great review, Frank! ? We're so glad you've had a great experience with us at Auto Care Clinic. #FrontRoyal #CustomerSatisfaction #HappyCustomers
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?? #CustomerService is top notch in #FrontRoyal! ? ? We care about you and your needs. ? #SmallTownCharm #CustomerCare
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⭐⭐⭐⭐⭐ Thanks Kenneth for your trust and loyalty! We're glad you enjoy our friendly and quality service. #AutoCareClinic #FrontRoyal
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so glad we could help. #AutoCareClinic #FrontRoyal #Route11Chips
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Thanks for the great review, David! We're so glad you're happy with our service and cost ? #AutoCareClinic #FrontRoyal
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Thanks for the 5-star review, Peter & Merriam! We appreciate your loyalty and it's our pleasure to treat you like family. ? #AutoCareClinic #FrontRoyal #HappyCustomers
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