business image

Auto Import Specialist

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(652 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

About

Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car buying experience you must go to Auto Import Specialist. With great pre-owned inventory, fantastic financing options, and the friendliest staff in South Bend, AIS will give you the car buying experience you have been wishing for since you bought you first car. At Auto Import Specialist we also offer luxury inventory as well. It is common to see Mercedes-Benz, Porsche, and Lexus. Auto Import also offers a top-notch service department. With some of the best service technicians in the area Auto Import Specialist will have the knowledge and skill to have your car back on the road as fast as possible. We also offer a full detail service. We will have your car looking like it just rolled off the showroom floor. Here at Auto Import Specialist we take pride in giving you the best car buying experience and then following it up with top-notch service. Come on in and see why Auto Import Specialists is the only place you will ever want to buy a car again. Avoid the stress, call AIS. ...more

Categories
Auto Repair, European Auto Repair, Repair Shop
Contact
(574) 232-4151

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
10:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25292 SR 2 South Bend, IN 46619

Affiliations

ASE
Auto Import Specialist's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(652 Reviews)

SC
gravatar
Sabrina C.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Always Great!
EVERYTIME I take my car to them, they are remarkably. I never feel as though they are taking advantage of me. They do excellent work and their prices are extremely reasonable. Mark, Jeff, EVERYONE there is knowledgeable, kind, friendly, professional and courteous. I will continue taking my car to Auto Import Specialist. Thank you guys for taking such good care of me and my vehicle!!!

JS
gravatar
Jeffrey S.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Best Auto Import Service
Been taking my VW and Audis to AIS for YEARS! Great people. Great Service and Great Price. No Task is Too Big for their Mechanics!!! Trust your car to AIS!!
Mark F. from Auto Import Specialist responded on 02/20/2025 06:53 AM

Jeff, thanks so much for the awesome review and the continued business.  We always enjoy working with you and your family and friends. 


JB
Jim B.
Granger, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
shocks and struts
Good job. Done on time.

CT
Carlo T.
Mishawaka, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Auto import specialist. The best
Thanks Mark. Your help and professional support is always at the top level.
Mark F. from Auto Import Specialist responded on 02/17/2025 05:13 AM

Carlo, thanks for the great 5-star review.  We greatly appreciate your continued business and look forward to working with you for many years to come.  


FK
Frank K.
New Carlisle, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
All was done in a timely manor!
All was done in a timely manor! Very professional.
Mark F. from Auto Import Specialist responded on 02/05/2025 09:42 AM

Frank, thanks so much for the great 5 star review and for choosing AIS for your service needs.  We look forward to working with you for many years to come. 


RP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Always a great friendly and honest experience.
Great dealership for purchasing or mechanical repairs to any brand we have ended.
Mark F. from Auto Import Specialist responded on 02/04/2025 02:43 PM

Ron, thanks so much for another awesome 5 stare review.  We always enjoy working with you and your family in sales and in servicing your vehicles.  


KM
Kingsley M.
Mishawaka, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Excellent Service
The best in town where service excellence meets reasonable prices ! Thumps up to Jeff and Crew .
Mark F. from Auto Import Specialist responded on 02/03/2025 05:11 AM

Thanks so much for the awesome 5-star review.  We really appreciate your business and look forward to working with you for many years to come. 


Verified Customer
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Quality Service
Fast, Friendly and Efficient service! Jeff has got it dialed in
Mark F. from Auto Import Specialist responded on 02/03/2025 05:10 AM

Thank you so much for the great 5-star review.  We really appreciate your business and look forward to working with you on a continued basis. 


TT
Ted T.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
1st visit
Quick and Easy!
Mark F. from Auto Import Specialist responded on 02/03/2025 05:19 AM

Ted,  thanks for choosing AIS.  We greatly appreciate your business and look forward to working with you for many years to come.  Thanks also for thew 5 star review.  


Verified Customer
Granger, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Fast turnaround
Quick
Mark F. from Auto Import Specialist responded on 02/03/2025 05:20 AM

Thanks for the 5 star review.  We really appreciate your continued business. 


PH
Pete H.
Osceola, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Respectful staff. Quick service.
Good to find a great place for my VW
Mark F. from Auto Import Specialist responded on 01/20/2025 10:47 AM

Pete, thanks so much for the awesome 5-star review.  We are glad you found us as well.  Looking forward to working with you for many years to come. 


TM
Torry M.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
9
Wonderful service ?
Great job and fast work
Mark F. from Auto Import Specialist responded on 01/16/2025 05:06 AM

Thanks for the great review and the continued business.  We greatly appreciate your business and enjoy working with you. 


JB
Jeff B.
Granger, IN
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Excellent Customer Service
m As a new customer, I was greeted by Mark. He is knowledgeable and professional. I can trust what I'm told about my vehicle and the necessary repairs. The estimated repair costs were explained upfront before any work began, and I was updated frequently on the status of approved repairs. Mark also assisted in preparing and executing a reasonably priced extended warranty for my vehicle.

AIS has a new and satisfied customer.
Mark F. from Auto Import Specialist responded on 01/14/2025 12:26 PM

Jeff,   thanks for the awesome review and the very kind words.  It has been a pleasure working with you and we greatly appreciate your business.  We look forward to working with you for many years to come.  GO IRISH! 


TA
gravatar
Tina A.
Plymouth, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
A good service on my vehicle
Very helpful and honest people, and they will not try to sell you something you don’t need. I highly recommend these people very good and easy to work with.
Mark F. from Auto Import Specialist responded on 01/13/2025 07:59 AM

Thanks so much for the awesome review and for the long term continued business. It is always a pleasure working with both of you.  


JW
Jasmine W.
Buchanan, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Great work
This is a good place to bring your car! Very efficient and does great work..
Mark F. from Auto Import Specialist responded on 01/09/2025 10:19 AM

Jasmine, thank you so much for the great 5 star review and more importantly thank you for choosing Auto Import Specialist for your repair needs.  We look forward to helping you for many years to come. 


Displaying Review 1 - 15 of 652 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.