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Auto-Lab Complete Car Care Center of Jenison

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(64 Reviews)
83
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and
What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and Texas!

As ASE certified technicians, we provide reliable service for most of the major auto repairs. Additionally, we can help you avoid future repairs and downtime with our computer-diagnostics, inspections and regularly-scheduled maintenance. Auto-Lab® keeps you on the road and safe on the go!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(616) 667-0150

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
279 Baldwin St Jenison, MI 49428

Affiliations

ASE
BBB
Auto-Lab Complete Car Care Center of Jenison's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(64 Reviews)

CS
CHRIS S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Got oil change
Oil change went good easy drop off and pickup. Also advised me of want to keep an eye on with my suv.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 02/12/2025 07:51 AM

We appreciate your positive feedback regarding the oil change and the service provided. Your satisfaction is important to us, and we value your trust in our care for your SUV.


WS
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WENDY / JAKE S.
HUDSONVILLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
verified customerVerified Customer
0
Theft or ignorance or both
This garage Tried to extract more money out of me for a problem they caused.

I had a starter issue, brought my Envision in for repair. They said i had a bad starter and that the battery was damaged (bad cell) too (even tho auto zone said the battery was fine so now odds are i was deceived about that replacement being necessary). $1500 later i reluctantly approved that crazy price. When i picked up the car, the rear camera didn’t work (blue screen of death). They looked it over and then told me it wasn’t anything they did, and that I’d have to pay for them to look into it more and fix it. Argued with me endlessly on the phone. That this was just a coincidence……

After i told them I’d never be back, review and report them to BBB, and to put my old battery back in my car to refund me, they magically found that it was just a firmware update and all was ok. No apology at all.

People don’t forget being screwed over, you could have kept a customer happy very easily, now my family will l return and I’ll make sure to let everyone know where NOT to go.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 02/12/2025 07:50 AM

We are concerned to hear about your experience and take your feedback seriously. We strive to address issues promptly and will review this matter to improve our services.


PW
PAULA W.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
In and Out with No Surprises!
I highly recommend Auto-Lab to anyone who’s ever had to wait beyond the estimated time for work on their vehicle and to anyone who has been surprised when other issues seem to come out of nowhere, which require more time and cost. You will not find that here.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 02/03/2025 07:28 AM

We appreciate your recommendation and are committed to transparency in our service. Thank you for acknowledging our efforts to ensure a positive experience.


AV
ALYSSA V.
GRANDVILLE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2025
verified customerVerified Customer
6
Auto Lab rating
I often go here because they are able to get appointments quickly however often give multiple issues when I go to get a problem fixed.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 01/27/2025 10:34 AM

We appreciate your feedback regarding your visits. It is concerning to hear about the multiple issues you have experienced, and we will investigate this matter further.


DP
DAVID P.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Now battery in 25. minutes
Arrived at AutoShop at around 9:50am after finding out car batter was bad. They were able to get me in, change the battery ( As I was between work client visits). They have me on the road by 10:15am.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 01/27/2025 10:33 AM

We appreciate your recognition of our speedy service. Glad we could help you!


AB
ANTOINE B.
N. MUSKEGON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Auto lab really cares about their customers.
Every time I come in here and I list my concerns they go above and beyond to search for the problem and try to give me reasonable solutions. Very polite and overall cannot recommend enough.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 01/20/2025 12:28 PM

We appreciate your feedback and are glad to be your car's best detective. We strive to keep those wheels rolling smoothly!

Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 01/20/2025 12:30 PM

Thanks for taking the time to share your experiences Antione. We're happy you're recommending us!


BB
BREE B.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
Great Service
Great customer service, fair prices, and fast work. Thank you!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 01/06/2025 11:19 AM

We're glad you enjoyed our speedy service and fair pricing. Your support means a lot to us.


CS
CHRIS S.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Replace car seats.
They are very professional and kept me informed during the whole repair.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 12/30/2024 12:10 PM

We appreciate your feedback and are glad to hear you felt informed and well taken care of during your repair. Keeping you in the loop is our specialty—next to fixing cars, of course!


TR
TODD R.
WAYLAND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Customer with an old truck
Autolab was thorough and efficient. They found the issue quick and fixed it in 1 day. The pricing is fair and they have earned my trust.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 12/18/2024 10:00 AM

We appreciate your trust in us and are glad we could get your car back on the road faster than you can say 'mechanic magic.' Thanks for choosing Auto-Lab!


RT
RUTH T.
WYOMING
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2024
verified customerVerified Customer
10
New tires ?
Excellent customer service!!!
I called AUTO LAB and requested help with getting new tires for my vehicle.
I had called two other places first. The first place I called the computer had a glitch and couldn’t complete my order. I tried three times I was even assisted the third time and it still failed to complete the order.
The second place was so busy the phone kept going in a cycle of ring and wait with no answer.
My call was answered right away at Auto Lab. They took the description of what I wanted and called me back within an hour with tires I had requested. They placed my order and they were on my vehicle in two days!
Great job guys!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 12/11/2024 08:29 AM

We appreciate your shout-out on our speedy tire service, Ruth! Sounds like we saved you from a tire hunt adventure, and we're happy to help!


SL
SUZANNE L.
NEWAYGO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
9
Excellent Service
Thorough, Pleasant & Helpful
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 12/11/2024 08:28 AM

We appreciate your kind words! It's our goal to keep things pleasant while making sure your car is in tip-top shape.


DB
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DEAN B.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
9
Heater core plug and alternator Volvo xc60 2014:
Have always handled my "problems" with no problem.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 12/11/2024 08:25 AM

We appreciate you trusting us with your car "problems." It’s what we do best – turning those into smooth rides!


EM
ED M.
HUDSONVILLE, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
10
It was very good
My experience was good and they were very helpful in explaining things.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 11/11/2024 12:29 PM

We appreciate your feedback and are glad our team could clarify things for you—communication is key, after all!


BR
BILL R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Great Car Repair Experience
Very professional, courteous and experienced personnel. I had four new tires (tires, mounting, disposal of old tires, etc.) a rocker arm replaced, some brake servicing and a couple of minor repairs completed. Great workmanship and great prices (value).
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 11/04/2024 08:44 AM

We appreciate your fantastic feedback and are delighted our team could assist you with such a varied to-do list—like a pit stop for your vehicle! Your satisfaction is our fuel.


RM
RICHARD M.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Service
Thanks Ron for all your help with myTruck & replacing all my wipers!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 11/04/2024 08:36 AM

You're welcome Richard. Thank you for taking time to review. 

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