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Auto-Lab Complete Car Care Center of Jenison

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(78 Reviews)
83
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and
What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and Texas!

As ASE certified technicians, we provide reliable service for most of the major auto repairs. Additionally, we can help you avoid future repairs and downtime with our computer-diagnostics, inspections and regularly-scheduled maintenance. Auto-Lab® keeps you on the road and safe on the go!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(616) 667-0150

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
279 Baldwin St Jenison, MI 49428

Affiliations

ASE
BBB
Auto-Lab Complete Car Care Center of Jenison's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(78 Reviews)

SR
gravatar
SCOTT R.
GRANDVILLE, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Honest Auto Care by people who care!
Ron and Sean do a great job! they are no nonsense and straight forward. Ron makes everything clear and easy to understand. they are efficient and pay attention to the details.

Thank you Gentlemen!

MB
gravatar
MARC B.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Great Service, Friendly people
Been taking my car there for a while and always get great service at the Jenison location. Trust them enough to even take my 69 Camaro to them.

DH
DAVID H.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Friendly Quality Service
The good folks at Auto-lab Jenison have been my go-to service team for years. I trust them with basic maintenance, as well as diagnosing and repairing more complex issues. This recent visit was a simple oil change. I dropped my car off about 4pm the day before my appointment. An hour later, they called to let me know my car was ready. Thanks!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/14/2025 11:52 AM

We appreciate your continued trust in us for your automotive needs and are glad to hear about your positive experience. Your support reinforces our commitment to quality service.


JG
JOSH G.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Satisfied
Went in for an alignment wheel was off a little got me fixed right away . Honest and fair business.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/14/2025 11:51 AM

We appreciate your positive feedback regarding our prompt service and commitment to honesty. Your support is invaluable to us.


EG
ERNSTO G.
GRAND RAPIDS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Excellent service
Upon arrival the service staff went over what to expect before service can begin so no surprises would occur, went ahead and performed the service that was needed and did an excellent job. My vehicle is in excellent mechanical condition and the service manager did a great job. Thanks!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/07/2025 08:13 AM

We appreciate your feedback and are pleased to hear you had a positive experience with our service team. Your vehicle's excellent condition is our priority.


BS
BRAD S.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Had problems with wheels locking up and slamming
I brought it to auto lab and they were able to find out the problem and get the parts in promptly. They did a great job on the. Vehicle and pointed out things that will need to be done. They made an impression on my wife and were very professional and honest about everything. Will be going back
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/07/2025 08:12 AM

We appreciate your feedback and are glad to hear about your positive experience with our team. Your support is invaluable to us.


CH
CHRIS H.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
9
Very Thorough
I went in for a gas leak and they also noticed I had an old oil label and asked if I'd like one. Later that day the called to say that they noticed my sway bar was loose and my tie rods were bad and strongly recommend fixing it. The next Day when the parts came in and the went to replace them they noticed my strut was attached to nothing except the bad tie rod. They sent me a video and everything so I could see what they were talking about. They saved me from a potential bad accident if that had gone out while driving it. They did an excellent job and did it in an expedited fashion. They are also very friendly. I recommend a visit, they aren't the cheapest option, but you'll leave feeling like your vehicle was properly fixed.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/07/2025 08:10 AM

We appreciate your detailed feedback and are pleased to know that our team was able to address the critical issues with your vehicle promptly. Your recommendation is invaluable to us as we strive to provide quality service.


WC
WALTER C.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Service
Fast and great employees
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/31/2025 06:55 AM

We appreciate your feedback regarding our prompt service and dedicated team. Your support motivates us to maintain high standards.


JM
JIM M.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
My experience
Very professional, finished early, clean waiting area.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/24/2025 07:14 AM

We appreciate your positive feedback regarding our professionalism and cleanliness. Your satisfaction is important to us.


JH
JOE H.
Jenison
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2025
verified customerVerified Customer
2
Went in for brake service
Went in to have my brakes replaced, took almost a day and half to complete this job. Brake replacement should only take 3 maybe 4 hours.
Nice guys in the office but also checked things on my truck that I did not ask them to look at and then tried to sell me other services. I’m guessing that is also why it took so long to get my brakes replaced.

Not sure I would go back, I will check out other options first.
Ron S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/24/2025 07:13 AM

We appreciate your feedback and are sorry to hear about your experience with the brake replacement and service recommendations. During your visit while investagating the eletrical concern the tech found some important items that we thought should be brought to your attention to keep your vehicle in good running condition , The factory maintance items is just that what the OEM recommends . Your concerns will be addressed to improve our efficiency and customer satisfaction.


DS
DEREK S.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Great!!!!!
Professional service... I will be going back in the future. They have excellent communication and sent texts with pictures showing the problem with our vehicle..
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/17/2025 06:48 AM

We appreciate your positive feedback regarding our professional service and communication. Your continued trust in us is valued.


DP
DAVID P.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Able to get truck in the next morning unexpectedly
Drop off truck after hours during the night unexpectedly. Auto lab able to get truck in the next morning and had it fixed by the next day. Exceeded expectations on time frame. I received multiple calls regarding the status of the truck repair costs and expected time frame.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/17/2025 06:47 AM

We appreciate your feedback and are glad to hear that our timely service and communication met your expectations. Your support is valued.


PW
PAULA W.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Auto Lab Exceeds My Expectations
I needed new brakes and chose to bring here instead of the dealership. The costs were much lower than at the dealership. After the inspection, it was clear that I did not need full brake replacement on front and rear. My overall charges were less than originally thought.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/10/2025 01:03 PM

We appreciate your feedback and are pleased to hear that you found our services both cost-effective and transparent regarding your brake inspection. Your satisfaction is important to us.


CV
CHESTER V.
WYOMING
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Battery Replacement Quick & Top Notch
Appreciate your team replacing car battery! It went well and technicians were nice people
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 03/03/2025 08:09 AM

We appreciate your positive feedback and are pleased to hear that our team provided you with excellent service during your battery replacement. Your satisfaction is important to us.


CS
CHRIS S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Got oil change
Oil change went good easy drop off and pickup. Also advised me of want to keep an eye on with my suv.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 02/12/2025 07:51 AM

We appreciate your positive feedback regarding the oil change and the service provided. Your satisfaction is important to us, and we value your trust in our care for your SUV.

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