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Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(342 Reviews)
63
Write a Review

Score Details

5 stars
75%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
63
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911
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Affiliations

Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(342 Reviews)
Write a Review
Recent Reviews
DD
DISHWAR D.
Lansing
Toyota Camry XLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2025
verified customerVerified Customer
0
The mechanics at this area are not pros what so ever l. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers
The mechanics at this shop are not pros what so ever. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers. Very despicable and Evil.
Sam P. from Auto-Lab Complete Car Care Center of Lansing responded on 04/28/2025 06:31 AM

We regret to learn about your experience and take your feedback seriously. Our highly trained technicians did not perform any diagnoses of your vehicle. We installed the parts you requested to have changed and allowed you to provide the parts. We will happily take the time to diagnose your vehicle correctly if you will give us the chance. Please give us a call and set up a time. Thank you for your business. 

SS
SARTORIUS S.
Lansing
Chevrolet Equinox LT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2025
verified customerVerified Customer
0
Let's learn from our mistakes.
I was referred to AutoLab through AAA after my 2016 Chevy Equinox stalled at a gas station. While on the phone with AAA, I was asked where I wanted my car towed, and since I didn’t have a shop in mind, they suggested AutoLab. When I spoke to the person at AutoLab, I was told they were busy and likely wouldn’t get to my vehicle Friday, but they should be able to look at it Saturday. That turned out to be untrue—when I checked their website, I saw they weren’t even open on Saturdays or Sundays.

On Monday morning, I called and left a voicemail asking for an update—still no response. So I physically stopped by around 2:30 p.m. to check in. They still didn’t have an answer for me. After I left, I received a call saying they needed to do a diagnostic service costing around $400 because they couldn't identify the issue. Later that same day, I got a call saying my car needed a number of repairs and was sent a full estimate totaling approximately $3,288.

I don’t know much about cars, and since the man at AutoLab on the phone didn’t really explain to me why my car needed all those repairs, I decided to put the estimate through an AI chat to help break down each of the parts and the cost of everything.

After approving the repairs, I asked when I could expect the work to be done. I wasn’t given a clear answer, but I was told it would probably be finished by Thursday. On Friday, I received a call stating that they had actually called me on Wednesday to let me know the job was done, but since they didn’t hear back from me, they decided to follow up again on Friday. That was when I was finally able to answer the phone and speak with them. I let them know I would plan to pick up the car on Monday.

I wish they would’ve been more transparent and offered options, like fixing the most urgent issues first or helping me get the car running without taking on the full cost upfront. Overall, I didn’t feel like a valued customer. The lack of communication, misinformation, and steep pricing left me extremely disappointed. I would not recommend this place or return in the future.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 04/03/2025 06:04 AM

We regret to hear about your experience and understand your concerns regarding communication and pricing. Your feedback is valuable and will be reviewed to improve our services.

MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2025
verified customerVerified Customer
7
Good work!
After giving the quote for repair I would like for them to show me what is wrong with the car and after it is repaired to show me actually the parts that was put in my car.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/31/2025 06:50 AM

We appreciate your feedback and understand the importance of transparency regarding repairs and replaced parts. Your suggestion will be considered as we strive to improve our service.

Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/31/2025 06:54 AM

We appreciate your feedback Mae. We're delighted that you're happy with your service. All of the parts and repair work are readily viewable upon request. Just ask, we'll be happy to go over the repairs and parts replaced with you. Take care!

VD
VICTORIA D.
Lansing
Chevrolet Malibu LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great Service
Took care of the problem didnt try to over charge or press anything that wasnt needed fair price for the work the were honest and quick . Would recommend them any day for your auto needs.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:17 AM

We appreciate your feedback and are pleased to hear about your positive experience with our service and pricing. Your recommendation means a lot to us.

SW
STEPHANIE W.
Lansing
Cadillac XT4 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
9
Great Work
I have used Auto Lab on more than one occasion and have been happy with the results.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:14 AM

We appreciate your continued trust in our services and are pleased to hear you are satisfied with the results.

MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Good work!
Let you know how much it is, and gets it done in a timely manner.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:12 AM

We appreciate your feedback and are glad to hear that you found our pricing transparent and services prompt. Your satisfaction is important to us.

MD
MARTIN D.
Lansing
Chevrolet Silverado 1500 WT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Truck repair
Excellent service and professional knowledgeable employees. they’re fair and honest company.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/17/2025 06:47 AM

We appreciate your recognition of our service and professionalism. Your support is valuable to us as we strive to maintain high standards.

TC
TRAVIS C.
Lansing, MI
Cadillac DTS Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
GREAT TEAM!
They always take great care of me and my referrals I send them! Thanks!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/10/2025 01:06 PM

We appreciate your trust and confidence in us, as well as your referrals. Your support is invaluable to our business. Thanks Travis.

KN
KEVIN N.
Lansing
Cadillac ATS Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Awesome service
The tech Nate went above and beyond, as they always do!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/10/2025 01:05 PM

We appreciate your recognition of Nate's efforts and are glad to hear about your positive experience. Your feedback is valuable to us.

DG
DORIAN G.
Lansing
Porsche Cayenne Base
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2025
verified customerVerified Customer
2
Carfax fat fingers
Input for a simple lof became a carfax disaster.
I’m a car guy and I understand carfax problems these bozos entered 50k more miles than the actual reading. Do better
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 08:09 AM

We regret the inconvenience you experienced and take your feedback seriously. We will take steps to address this issue and improve our processes.

LW
LINDA W.
Lansing
Jeep Compass Latitude
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Was awesome.
Very knowledgeable. Got an appointment the next day. Was on spot for appointment time. Very friendly.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 08:00 AM

We appreciate your feedback and are pleased to hear about your positive experience with our services and staff. Your satisfaction is important to us.

KF
KRISTEN F.
Lansing
Ram 1500 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Auto Lab Is Awesome
Great service from a team who is knowledgeable about diesel trucks! More than satisfied!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/03/2025 07:59 AM

We appreciate your positive feedback and are glad to hear you were satisfied with our knowledgeable team's service on diesel trucks. Your support means a lot to us.

EW
EMILY W.
Lansing
Acura MDX Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Auto Lab in Lansing is the Best
Everyone at Auto Lab in Lansing is extremely trustworthy and reliable. Treated both me and my husband with respect despite our vastly different levels of comfort with vehicles. Were knowledgeable, concise but willing to elaborate as desired. Price point cannot be beat compared to other auto shops. Speed of estimates and repairs is always appropriate for the size of the job.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/19/2025 08:36 AM

We appreciate your feedback and are pleased to hear you found our team trustworthy and knowledgeable. Your satisfaction with our service and pricing is highly valued.

BR
BRIAN R.
Lansing
Jeep Wrangler Unlimited S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Knowledgeable Mechanics
They know their stuff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:56 AM

We appreciate your recognition of our expertise and commitment to quality service. Your feedback reinforces our dedication to automotive care.

TB
TOM B.
Lansing
Subaru Outback 2.5i Premium
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2025
verified customerVerified Customer
8
Reliable, professional service
I have had 2 experiences with Auto Lab, both times my issues were resolved quickly and reasonably
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:53 AM

We appreciate your feedback and are pleased to hear that your issues were resolved efficiently. Your business is valued, and we look forward to serving you again.

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