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Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(330 Reviews)
63
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911

Affiliations

AAA - Approved Auto Repair
ASE
Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(330 Reviews)

EW
EMILY W.
Lansing
Acura MDX Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Auto Lab in Lansing is the Best
Everyone at Auto Lab in Lansing is extremely trustworthy and reliable. Treated both me and my husband with respect despite our vastly different levels of comfort with vehicles. Were knowledgeable, concise but willing to elaborate as desired. Price point cannot be beat compared to other auto shops. Speed of estimates and repairs is always appropriate for the size of the job.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/19/2025 08:36 AM

We appreciate your feedback and are pleased to hear you found our team trustworthy and knowledgeable. Your satisfaction with our service and pricing is highly valued.


BR
BRIAN R.
Lansing
Jeep Wrangler Unlimited S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Knowledgeable Mechanics
They know their stuff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:56 AM

We appreciate your recognition of our expertise and commitment to quality service. Your feedback reinforces our dedication to automotive care.


TB
TOM B.
Lansing
Subaru Outback 2.5i Premium
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2025
verified customerVerified Customer
8
Reliable, professional service
I have had 2 experiences with Auto Lab, both times my issues were resolved quickly and reasonably
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:53 AM

We appreciate your feedback and are pleased to hear that your issues were resolved efficiently. Your business is valued, and we look forward to serving you again.


MD
MARTIN D.
Lansing
Chevrolet Traverse LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Excellent Service
I have been using Auto Lab for years as it was recommended to me years ago. I have never had a bad experience with them they go the extra mile for any issue that I have had.They explain everything to you so you can understand what’s going on with your vehicle.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:52 AM

We appreciate your loyalty and are delighted that our team has consistently come through for you. It's our pleasure to ensure you drive away informed and satisfied!


MH
MEAGAN H.
Lansing
Toyota Tundra SR5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Review
I mainly have used auto labs for pre car inspection buys while I’m looking for a car and they have been the most helpful when making sure things are good and giving me helpful insight

I appreciate the staff there and would recommend this place
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/12/2025 07:48 AM

We are glad to hear that our team has been helpful during your car searches. Thank you for your recommendation and trust in our services.


CR
CHRISTAFER R.
Lansing
Ram 1500 Tradesman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Fast and friendly service
Great prices and friendly staff I would highly recommend them to anyone in Lansing
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/03/2025 07:31 AM

We appreciate your recommendation and are delighted to provide great service and prices. Friendly staff are our secret ingredient for success!


CM
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CORY M.
MASON, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Always great service at fair prices
The staff there is knowledgeable and friendly. The prices are fair and I highly recommend them
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/03/2025 07:30 AM

We appreciate your endorsement of our knowledgeable and friendly team, and we're delighted our prices met your expectations. Your recommendation is the highest compliment we could ask for.


EH
EUGENE H.
Lansing
GMC Terrain SLT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2025
verified customerVerified Customer
8
They did what they said
They been good to me
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 02/03/2025 07:28 AM

We appreciate your support and are glad to hear that our team has been good to you. Your satisfaction is our fuel!


SS
SUSAN S.
DEWITT, MI
DODGE CALIBER SXT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2025
verified customerVerified Customer
8
Oil change
I chose Auto Lab because of a Groupon coupon, but I wouldn't have got the Groupon if they didn't provide good service. They don't over push other needed service. But they did not recommend something that the last place felt needed to be done. So a little disappointed in that regard
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 01/20/2025 12:32 PM

We appreciate your feedback and are glad you found our service satisfactory. We strive to balance honesty with your vehicle's needs; perhaps our crystal ball was just a little fuzzy this time.


CM
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CORY M.
MASON, MI
GMC Yukon XL 1500 Denali
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Excellent facility
As always. My vehicle was fixed efficiently for a very fair price. The staff is knowledgeable and friendly
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 01/20/2025 12:27 PM

We appreciate your feedback and are pleased to hear that our team has met your expectations. Our goal is to keep your vehicle happy and running smoothly, as well as keeping you smiling.


GP
GEORGE P.
Lansing
Subaru Forester 2.5i Premiu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Oil change
All was good

EB
ELIZABETH B.
Lansing
Jeep Compass Latitude
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Brakes and rotors
Needed brakes and rotors while traveling. Found AutoLab from reviews and AAA recommendations. High quality service with friendly knowledgeable staff.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 12/30/2024 12:12 PM

We appreciate your trust in us during your travels, and we’re glad our staff met your high expectations. Safer travels!


TT
TRACY T.
Lansing
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2024
verified customerVerified Customer
9
Had a battery issue on my 2017 Chevy Hybrid
Sam Postema assured me the shop could do the job & help find and replace Mh hybrid battery! They did in a timely manner and it was replaced by a tech that had training on hybrids to do so! ?
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 12/30/2024 12:09 PM

We appreciate your recognition of our team's expertise and efficiency; it seems we mastered the hybrid battery shuffle like pros. Rest assured, we’re always here to keep your rides smooth and green.


SW
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SABASTIAN W.
Lansing
Ford Expedition XLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Good friendly employees, funny and respectful
I really recommend this shop.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 12/11/2024 08:29 AM

We appreciate your recommendation and are glad you had a positive experience with us. Your support means a lot to our team.


MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Good work!
They do good work, and as a woman I felt I was being taken advantage of.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 12/11/2024 08:27 AM

We appreciate your feedback and are glad to hear you were satisfied with our work. Your comfort and trust are very important to us.

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